Delta Care Ltd - Blackpool

24 Fleetwood Road North, Thornton-Cleveleys FY5 4AD
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8.0 15 Reviews
  • Delta Care Ltd - Blackpool, Thornton-Cleveleys
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Care Provided by Delta Care Ltd - Blackpool

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kat Nicholls (Registered Manager)

Funding & Fees Guide for Delta Care Ltd - Blackpool

  • Prices

  • Private Package Prices:


    Monday to Friday - Starting from £22.70 per hour/£14.39 per half hour


    After 10 pm & Saturday & Sunday - Starting from £23.98 per hour/£15.99 per half hour

  • We do private packages as well as packages with the council.


    Kindly get in touch with us for more details.
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Delta Care Ltd - Blackpool Reviews (15)

8.0

Delta Care Ltd - Blackpool has a Review Score of 8.0 (8.010) out of 10, based on 11 reviews in the last 2 years. Over all time Delta Care Ltd - Blackpool has 15 reviews.

Overall Experience

  • 9
  • 0
  • 2
  • 0
  • 4

Date Published

15
2
7
11
4

Review from F S (Partner of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Always late unless you get a carer that is decent, some have no idea how to use a microwave. One was scared of our friendly dog so she won't be coming back. She wasn't able to get my partner up due to being too small and was very little help after I got him up. The whole point of having carers is to
take the strain off myself as I'm up in the night caring for my partner, and just lately waking up in the morning due to their lateness. Best carer has been a young lady, I give her 5 stars.

Reply from Sarah Henderson, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for taking the time to bring your experience to our attention. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. We wish you all the very best.


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Review from Michaela Q (Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been a client since November 2023. I have had mixed experiences. But I find that it doesn't matter what the carers do wrong, the manager defends them. I have continued to be made to feel like the carers have the right to do what they like. We did have a meeting with a social worker which in my
view was just a witch hunt. It was all turned around on me and all about my behaviour. No mention of how the carers were, just my fault. I no longer trust them. I don't even want to let in the decent carers as I know if anything goes wrong I'm not believed or should I say, the manager turns a blind eye. I don't understand the point of a care company that doesn't care for its clients. I'm done.

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Review from Yasmin C (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the company chosen for my dad, after him being in hospital for 5 months, to came home to a care company to help ease the stress, and fantastic staff who went above and beyond for my dad's care. Really appreciate it massively.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for the lovely review. We are glad that you are happy with our service.


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Review from Samantha P (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lives with us he is 89 years old. We have had amazing care, especially from two particular carers. I have been in the care business either working myself or with different family members and know enough of what goes on. I was not looking forward to going through the care at home again, but my
worries were taken away when the two carers started to help with the care for Dad. These two men go above and beyond to help. My dad had a stroke and they took the time and patience with my dad. He is back out of bed, short walks to get him out in the wheelchair for short trips out to the cafe or a push along the promenade, something my dad thought he would never do again. My dad always tells me he's very lucky to have such good carers. Delta has had good communication, and most of the time, timekeeping is good. We as a family, are very pleased that Delta took care of my dad's care package and would recommend them. If there was an award for carers, I would put forward my dad's two cares forward as they are amazing

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for such amazing feedback; we are delighted to hear that you are happy with the care provided to your dad. We will forward this to the Blackpool branch as well as the carers and make sure they are considered for the upcoming carer awards.


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Review from H H (Daughter of Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my dad receives. I like the consistency of the carers provided. The trust between the carers and my dad and I is very important to me. The fact that the carers know my dad well enough to notice when he might have a problem and alert me promptly is very valuable.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for your feedback, we appreciate it. We are glad to hear that you are happy with our service.


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Review from R S (Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Delta Care have been more than satisfactory when it comes to my condition of epilepsy which includes on some days a short-term memory loss. The staff arrived twice every day promptly and witnessed that I had taken my medication. Without them, there is a probability or certainty that sooner
or later I would not take my medication or take too much of it which would lead to serious consequences. The several, every one of the staff I've met has always been friendly, and as well as them being there for any of the help and advice that I have needed, they have not allowed any self-confidence and self-respect to decrease and have encouraged me to still be independent as possible. I can also say that the staff that I have met have all been welcome into my home without me having to have any doubt or fear of any dishonesty or anything criminal.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for your feedback and your trust, we appreciate it. We are glad that you are happy with our service.


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Review from C K (Mother of Client) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weekly carers are excellent, not as good for weekends.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for your feedback, we will definitely look into this.


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Review from Christopher H (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible company, I don't think they've turned up on time once, and we never receive a phone call or some kind of heads up. Had issues with them not washing my mum, they've left her on the commode and gone home, clearly many of the staff are completely untrained. If I try and complain to them I never
get the call back I'm promised.

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Review from Z H (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been given this care company as her health has deteriorated enough that she needs someone to help remind her to take medications and take her around. One of the carers is very lovely and always makes my mum smile when she comes around and makes her feel 10x better.

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Review from Jean B (Client) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Need more training. I asked for a salmon sandwich and the salmon was put in the microwave. No meals. They will not wash dishes or put them away. Most carers are late. Most workers are late on Sunday, they say it's the Sabbath. Most workers are late every meal time. They think all bread has to be toasted.
One said no to washing clothes. She sat down to have a banana and bottle of water and broke her fast and logged out on my time.

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Review from Tina C (Niece of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Today my cameras went live in my uncle's house as he was upset that no one was talking to him. We have been there a couple of times when the carer has said yes I always wash him, 30 seconds later to say where's his wash stuff? He asked for a cheese toastie, they put cheese between 2 slices of bread,
microwaved it and gave it to him. He is meant to have four half hour visits a day, plenty of time to sit and chat. For his evening meal, she was there exactly 10 mins and bedtime 1 minute 45 seconds. Disgusting Blackpool!. They were also meant to wash and cream his legs 4 times a day as we had them back to almost normal after 12 months of District nurses. When I checked his legs as the creams weren't being used they had broken out into a mess and District nurses are back. My poor uncle is 91, has onset dementia and is housebound. The only family is my mum who's 81 and not well and me who's in a wheelchair. It is theft to only work for 2 minutes when you're being paid for 30!

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Review from S L (Partner of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My partner was supplied this care agency due to the fact I had a stroke and as I was his full-time carer I could no longer care for him. We were disgusted with the service that my partner received. He was meant to have carers come at 9am and 5.30pm daily. But they would at times just come when they
felt like it. As he is a diabetic, needs to eat at certain times but nearly every evening they could turn up way after 6 pm or near 7 pm which is no use for a diabetic. They would put the wrong eye drops in the wrong eyes. Going by their right and not his right. We had a foreign guy a couple of times who could not understand what we were saying and we struggled to understand him, as well as him having a very loud booming voice, not really appropriate for a carer. We have never even met any of the management team to even introduce the company or even check what our needs are. So we really don't advise anyone to use this company and thankfully we have been allocated another company.

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Review from Rosalyn J (Partner of Client) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I only needed their services for a short time, I was so impressed by their understanding and professionalism. They treated my partner with tenderness and care, making his last days comfortable and secure.

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Review from Judi A (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently being looked after by Delta Care. I can’t praise the staff enough. They visit four times a day and bring a smile to his face each time they visit. They are always respectful and very gentle in giving the care he needs. Special thanks to the team who have looked after him. I have
only praise for all the girls who have visited. Thank you girls.

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Review from Mike M (Son of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is terminally ill and in need of constant care. The Delta Care team visit her 4 times a day to help with absolutely everything including help with a hoist in and out of bed and onto her commode. They fully assist her with a smile on their face and go the extra mile to make her comfortable,
make her meals, wash up, empty the rubbish and everything else that she requires - including offering to pick anything up for her prior to there visit. I call all of these carers her angels and they are all absolutely lovely to her and me all of the time. During the last 7 weeks that they have been caring for my mum we have all become friends. During this difficult time, we could not have managed without them and I cannot compliment them enough. I would wholeheartedly fully recommend Delta Care and we are totally grateful for the great service

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Current Review Score: 8.0 (8.010)

Overview of Review Score

The Review Score of 8.0 (8.010) out of 10 for Delta Care Ltd - Blackpool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.410 for Delta Care Ltd - Blackpool is calculated as follows: ( (25 Excellents x 5) + (6 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (13 Very Poors x 1) ) ÷ 61 Ratings = 3.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Delta Care Ltd - Blackpool is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Delta Care Ltd - Blackpool

What Type of Services does Delta Care Ltd - Blackpool offer?

Delta Care Ltd - Blackpool offers Home Care.

How many Carers does Delta Care Ltd - Blackpool employ?

Delta Care Ltd - Blackpool employs 108 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delta Care Ltd - Blackpool to verify any information. View our terms and conditions. Delta Care Ltd - Blackpool has a Basic Service – more info.