We are always transparent with our fees and will provide a comprehensive costing on completion of a clinical assessment to ensure we are providing the most personalised service we can.
Direct Healthcare 24 has a Review Score of 8.4 (8.400) out of 10, based on 2 reviews in the last 2 years. Over all time Direct Healthcare 24 has 2 reviews.
Review from C T (Wife of Client) published on 12 March 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sarah Heath, Clinical Lead at Direct Healthcare 24
Thank you very much for your positive feedback. We value your comments and will pass on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rachel M (Mother of Client) published on 22 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Yahaira Ribeiro, Clinical Lead at Direct Healthcare 24
Thank you for your kind feedback! We are pleased to hear that you are satisfied with our service, it's our privilege to support you and we'll continue to provide the highest level of care to meet your needs.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.4 (8.400) out of 10 for Direct Healthcare 24 is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.900 for Direct Healthcare 24 is calculated as follows: ( (9 Excellents x 5) + (1 Goods x 4) ) ÷ 10 Ratings = 4.9
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Direct Healthcare 24 is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Clinical Lead
Joined: 2024
Sarah is the clinical lead who is responsible for the clinical training and supervision of the care packages. Sarah will be present when new care packages are implemented to ensure a smooth transition.
Job Title: Clinical Lead
Joined: 2024
Kate is the clinical lead who is responsible for the clinical training and supervision of the care packages.
She will be present when new care packages are implemented to ensure a smooth transition.
Job Title: Head of compliance & coordination
Joined: 2023
Zahrah is the Head of compliance & coordination she is responsible for the management of the care coordinating team and the delivery of rotas. Zahrah also manages ongoing compliance of the workforce.
Job Title: Care Coordinator
Joined: 2022
Moesha is the Care coordinator and is responsible for the care coordination and the delivery of rotas. She also handles the supervision and appraisals for our HCAs.
Job Title: Care Coordinator
Joined: 2024
Mariam is the Care coordinator and is responsible
for the care coordination and the delivery of rotas.
She also handles the supervision and appraisals for
our HCAs.
Job Title: Business Development Manager
Joined: 2024
Greg is the Business Development Manager, he is responsible for identifying new business opportunities, forging strategic partnerships, and expanding the company's market presence.
Job Title: Recruitment Manager
Joined: 2024
Tom is the Recruitment Manager and is responsible for overseeing the hiring process and leading the recruitment team to ensure quality staffing for our new and existing care packages.
Job Title: Recruitment Consultant
Joined: 2024
Melinda is a Recruitment Consultant and works in our office in South Africa. She is responsible for the recruitment of staff for our new and existing care packages.
Job Title: Compliance Administrator
Joined: 2024
Michelle is our Compliance Administrator and works in our office in South Africa, she monitors and arranges training for all staff to ensure they are compliant with their mandatory training and annual updates.
Job Title: Recruitment Consultant
Joined: 2025
Nadia is one of our Recruitment Consultants and is responsible for the recruitment of staff for our new and existing care packages.
Job Title: Operations Manager
Joined: 2024
Daren is our Operations Manager, he manages and coaches a team which includes Recruitment, Registered Managers, Clinical Leads and Compliance. Daren oversees the delivery of high-quality complex care services for clients with diverse needs, such as learning disabilities and mental health issues. He is passionate about ensuring that the care we provide is person-centric, safe and effective.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Direct Healthcare 24 to verify any information. View our terms and conditions. Direct Healthcare 24 has a Platinum Service – more info.
