Emiran HealthCare

N-21 & N-22, iCentre, Interchange House, Howard Way, Newport Pagnell MK16 9PY
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9.6 23 Reviews
  • Emiran HealthCare, Newport Pagnell
Emiran Healthcare offers home care services to clients with a wide range of needs. The aim of the service is to ensure that individuals who wish to remain in the comfort of their own homes are able to do so, assisted by high-quality care.

In addition to personalised care, Emiran provides a full range of mobility and accessibility equipment to use at home to help service users with re-enablement, movement and independence.

Services available include complex needs care, dementia care, home help services, personal care and companionship, end of life care, live-in care, respite care and more.

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Care Provided by Emiran HealthCare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Emiran and Associates Ltd
  • Person in charge
  • Prince Asikpo (Registered Care Manager)

Funding & Fees Guide for Emiran HealthCare

  • Prices

  • £29.00 per hour, Monday to Sunday.
    £368.00 for 24-hour support with sleep-in, includes awake day support & sleep-in support.
    £420.00 for 24-hour support, includes awake day and night support.
    £150.00 for sleep-in night, for 10 hours - if more than 4 hours continuous sleep is not achieved, then the hourly support charge is applied for the entire shift.

  • Sleep in service is to provide support if required. if more than 4 hours of continuous sleep is not achieved, then the hourly support charge is applied for the entire shift.

Emiran HealthCare Reviews (23)

Total of 23, showing 1-20
9.6

Emiran HealthCare has a Review Score of 9.6 (9.635) out of 10, based on 16 reviews in the last 2 years. Over all time Emiran HealthCare has 23 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 0
  • 1

Date Published

23
5
7
16
7

Review from S H (Client) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My expereince with Emiran HealthCare has been excellent and the carers are very kind, helpful and supportive. I feel very comfortable with them and at ease.

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Review from Brian S (Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints. It is a pleasure to meet your staff and I always look forward to seeing them every day. They are very pleasant and polite and quite efficient. It is the highlight of my day.

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Review from Joyce M (Client) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emiran always places very good and caring staff with me who are always happy and we are able to have a good laugh and chat.

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Review from Gillian K (Daughter of Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is polite and friendly. They are up to date with all the rules and regulations.

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Review from D P (Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am and PM visits - very pleasant cosy company.

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Review from A F (Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite satisfied with the carers and the care.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thanks for this positive feedback which we very much appreciate and will guide us to doing better.


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Review from K B (Wife of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the cares that have come home to my husband have been friendly upon arrival and have been engaging with my husband. They have helped him with his physio routine and taken him shopping when he has asked. Being able to have a break even if it is small. Helps me also to either get a few things done
at home or have a rest so I can focus on my husband when the carers bring him home.

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Review from Elizabeth D (Wife of Client) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory. Some carers to more than other but the main things get home. Some carers rather careless of home.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thank you for your kind words; we are thrilled to hear that you are having a positive experience with us.


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Review from Barbara W (Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 3 carers per day.
One for breakfast call, lunch call and evening call.
All carers are so polite and helpful, should I require anything done.
The Sunday evening carer has the taste of removing my refuse and recycling sacks - ready for the waste collection vans on Monday morning. I have no complaints
about Emiran Healthcare!

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thank you for your kind words; we are thrilled to hear that you are having a positive experience with us.


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Review from J S (Client) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has proved to be a far less embarrassing experience than I had expected, due to the thoughtful and respectful attitude of your staff.
As I need to take medication at 6:30 am, I was pleased to be given an early slot and taking traffic problems and other unseen difficulties they are fairly on time.
My carers are lovely people and I am very grateful for their cheerful service. They give me a strip wash, tidy my bed and if there is time do any dishes.
I have been very pleased indeed with Emiran HealthCare.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us.


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Review from E E (Client) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have care from Emiran HealthCare and they are good. I like my carers and like one very much so. They are all so kind and I've never had a carer who hasn't made me feel uncomfortable.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thanks for this kind review, very much appreciated.


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Review from Noel B (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers friendly and very helpful. They are all the same, easy to get on with.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thank you and we promise to do even better. Our team are very proud of our service users.


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Review from Andrew W (Son of Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overall service. As a family, we have been very satisfied.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thanks and we very much appreciate the positive feedback.


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Review from C M (Son of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking for homecare for my mum was a very daunting experience and with other providers I just felt like a number. With Emiran HealthCare, from the first moment I called them, they were extremely helpful and always looked to go the extra mile. My mum, as you can imagine, didn't like the thought of having
a carer. But, when Emiran visit they are more like family and the carer's kindness and smile warms my mum's heart. Thank you for all that you do.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thank you for the kind feedback, this is very encouraging to the team.


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Review from G W (Daughter of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emiran Healthcare Services has been providing homecare for my mum since around January 2023 following a step down by another agency. Emiran has provided exceptional care for mum through their carers. My mum is very happy and comfortable with the experienced, compassionate carers who come into her home
daily. The admin staff of Emiran are also very easy to reach. Emiran have been helpful in taking the stress off me through their services.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thanks for the comment as it helps us to do better.


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Review from Fabrice L (Son of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always polite and helpful.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thanks for the kind response which, as a company, we very much appreciate and look forward to sustaining quality service.


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Review from Kevin B (Son of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Emiran Healthcare has provided excellent care for my mum. We are very happy with the service and would recommend Emiran services to anyone who needed the care to stay at home.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thanks for this kind response we very much appreciate and it`ll encourage us to do even better. Kind regards.


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Review from Margaret S (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way I am being looked after. I can recommend the carers and I have. They are very thoughtful and look after me well.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thank you for this kind feedback which we very much appreciate.


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Review from Tina B (Daughter of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the team was excellent. They were very thorough and we very caring. They treated Mum with dignity, were friendly and good humour.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

Thanks for the kind feedback. We are very happy to have been given the opportunity to look after mum.


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Review from E G (Relative of Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Started the service in March 2020 (approx). From the start, we had issues with carers not turning up or being late, with the main contact never answering her phone to me or other carers. These issues were reported to the Manager and all were argued and ignored even though I had the paper file which
stated and proved my complaint. Nothing changed.
Our first invoice came through things were charged such as mileage which was not chargeable for our distance from the office, trips out in a carer's car which was not taken and the times that carers didn't show up. Once again, complained and was argued with but after some time was eventually given the correct invoice. In the whole time we were with them, the invoices were never right and always overcharged the customer. New carers were being introduced towards the end and one after the other, each had a reducing understanding of English or cooking. Avoid if you want a reliable care service provider.

Reply from Prince Asikpo, Registered Care Manager at Emiran HealthCare

This comment is untrue and false and does not represent our corporate values as a legal entity. We have strived to maintain high corporate values during these very difficult periods of COVID-19, through extreme hard work and dedication to serve.
The above comment is totally a misrepresentation, and prospective clients should not misjudge by such comments. We do not compromise on quality and that has been our hallmark while rendering service within our local communities.
- EHC Team Members.


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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Emiran HealthCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for Emiran HealthCare is calculated as follows: ( (63 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Emiran HealthCare is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

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Prince Asikpo

Job Title: Managing Director

Joined: 1990

Holds a PhD (Project management), MPhil, MRes, MSc in Social Work, MSc (Construction Project Management), MSc (Real Estate), and BSc (Estate management. Has about 16 years of experience in Health and Social Care and is currently the Registered Manager of Emiran HealthCare. He is passionate about people and loves looking after people and that's my the centre of care for the community is constantly improving the Quality of Life of our Local Citizens within our community. All through the pandemic had kept its door open to assisting people out of the hospital and ensuring that the quality of their life is not compromised


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Irene Asikpo

Job Title: Director

Joined: 2010

She is also the Care Coordinator with a BSc (Health & Social Care) and 8 years of background experience in Adult Nursing. Her experience ranges from managing nursing home care with circa 15 residents. Palliative and end-of-life care With a combined experience of 18 years in Health & Social Care her passion is to ensure that every vulnerable adult 18 years and above is able to access basic health and social care needs.


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Favour Sidney

Job Title: Corporate Aministrator

Joined: 2015

BSc (Mathematics) with 12 years in organisational restructuring. Her passion has always been ensuring that quality is at the centre of healthcare practice right from the recruitment stage all through to client engagement staging and even in corporate collaborations with other organisations.


Frequently Asked Questions about Emiran HealthCare

What Type of Services does Emiran HealthCare offer?

Emiran HealthCare offers Home Care.

How many Carers does Emiran HealthCare employ?

Emiran HealthCare employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Emiran HealthCare to verify any information. View our terms and conditions. Emiran HealthCare has an Enhanced Service – more info.