Eleanor Nursing & Social Care Ltd - Christchurch

1052 Christchurch Road, Pokesdown, Bournemouth BH7 6DS
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8.0 6 Reviews
  • Eleanor Nursing & Social Care Ltd - Christchurch, Bournemouth
Eleanor Healthcare Group's Christchurch branch offers a diverse range of services tailored to meet your needs. Their primary focus is personal care, including assistance with morning routines such as washing, drying, and dressing. Additionally, they provide hour-long bath or shower calls for those who require it once or twice a week, with operational hours from 7am to 10pm to ensure continuous support for your loved ones at home.

In addition to personal care, the team also offers medication assistance, ensuring safe administration or supervision of medication intake. The dedicated team also provides meal and drink preparation, customised to the dietary preferences and requirements of each individual.

Furthermore, they offer various social support services, including companionship, community outings, and assistance with appointments. Eleanor Healthcare Group is committed to providing comprehensive care and support to enhance the well-being and quality of life for all clients.

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Care Provided by Eleanor Nursing & Social Care Ltd - Christchurch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sophie Goulding (Branch Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Christchurch

  • Prices

  • £25.00

Eleanor Nursing & Social Care Ltd - Christchurch Reviews (6)

8.0

Eleanor Nursing & Social Care Ltd - Christchurch has a Review Score of 8.0 (8.000) out of 10, based on 5 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Christchurch has 6 reviews.

Overall Experience

  • 1
  • 2
  • 2
  • 0
  • 1

Date Published

6
1
5
5
1

Review from Sophie B (Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care package started on week beginning 21st October 2024 through social services and I have been really happy with Eleanor Care. The office staff and the carers are extremely understanding of how variable my long list of health problems can be as sometimes I have to cancel visits etc. My regular
carer and I have built up a really good rapport with, she is so lovely and I'm completely comfortable with her. The other carers I also really like (as my one carer doesn't work Fridays). I have had a few other ladies but I can't remember their names. Anyway, overall I would recommend this company for home care. I used to work as a carer myself years ago before I became ill so I am very familiar with the expected standard of care and I am quite impressed with Eleanor so far. Thank you so much and keep up the good work.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for your thoughtful review. We're so pleased to hear that you're happy with the care and support provided. It's great to know that our team has been understanding of your needs and that you've built a good rapport with your carers. Your kind words mean a lot, and we truly appreciate your recommendation. If there's anything more we can do, please don't hesitate to reach out!


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Review from Elizabeth F (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Once the medication problems had been sorted out Eleanor Care have been good with my Dad. The staff seemed kind and conscientious, the only thing I didn't like was the visits seem to be very short at times, being a carer myself I thought that 15-minute visits had been ruled out as not enough time to
do anything and some of the visits were shorter than that.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for sharing your valuable feedback. We're glad to hear that you're happy with the care provided for your dad and we appreciate your feedback regarding the duration of the visits. We will certainly take your comments into account to ensure we are meeting the necessary standards. Your input is invaluable in helping us improve our services. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for your trust in Eleanor Care.


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Review from R W (Granddaughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had some difficult situations with care staff leaving Gran's flat/bed in an unacceptable state of cleanliness in the past, this appears to have got a lot better in the last 6 months or so and Gran appeared to have mainly the same care people on a regular basis.
My only fault would be that I
and Gran do not want her stuck in bed at 10am onwards as she feels this is too late and is often wet and stuck there.
But the management do their best to stay in contact and let me know to their knowledge what going on.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for sharing your feedback about the care your Gran has received. We are glad to hear that certain issues have significantly improved and that she now has a more consistent care team. We truly appreciate your understanding and patience, and your concerns about her comfort and well-being. We always aim to maintain open communication and your input helps us strive for the highest standards of care. Please do not hesitate to reach out if there are any further issues or suggestions. Thank you for trusting us and for your constructive feedback.


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Review from D W (Husband of Client) assisted by family/friend published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the care for my wife is good. My point of attention is that communication could be improved especially when there is a change of time and or carers.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Thank you for sharing your feedback with us. We truly value your input, we are committed to continually improving our services. We understand the importance of clear communication, especially when there are changes in schedule or caregivers involved. We assure you that we will take steps to enhance our communication processes to better meet your needs. Your wife's comfort and well-being are our top priorities, and we're grateful for the opportunity to provide care for her. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can do to improve your experience. Thank you for choosing us.


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Review from Frances L (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I couldn't manage my day without my carers.
All staff are very considerate.
Most carers are delightful and professional.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - Christchurch

Your review means a lot to us. We're dedicated to upholding top-notch quality and service, and it's wonderful to hear that you had a positive experience. Your feedback truly motivates our team. Thank you for taking the time to share your thoughts with us.


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Review from L M (Friend of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

After 6 months of very poor care, I'm glad Eleanor Care won't be looking after my friend. Hours and care were skipped from the start. Some nice carers, but very poor management and communication, and the care plan were not appropriate. It was not adapted to her specific needs although they were highlighted.
I would not recommend.

Reply from Admin, Project Officer at Eleanor Nursing & Social Care Ltd - Christchurch

Thanks for sharing your feedback. We're sorry to hear your experience didn't match your expectations. I can assure you this was an uncommon instance and we'll do better in the future. We do encourage our service users and their next of kin to make contact with us to raise concerns they may have with our service so that we can address them in a timely manner. This will help to ensure we are providing a high quality of care to our service users
Please feel free to reach out to admin@eleanorcare.co.uk with any further comments, concerns or suggestions you may wish to share with us.
We would love to hear from you.


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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Eleanor Nursing & Social Care Ltd - Christchurch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Eleanor Nursing & Social Care Ltd - Christchurch is calculated as follows: ( (5 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 28 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Christchurch is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Christchurch

What Type of Services does Eleanor Nursing & Social Care Ltd - Christchurch offer?

Eleanor Nursing & Social Care Ltd - Christchurch offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Christchurch employ?

Eleanor Nursing & Social Care Ltd - Christchurch employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Christchurch to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Christchurch has an Enhanced Service – more info.