ATIPA Healthcare Group Ltd

West Midlands, Vast The Dudson Centre, Hope Street, Stoke-on-Trent ST1 5DD
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3 Reviews
  • ATIPA Healthcare Group Ltd, Stoke-on-Trent
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Care Provided by ATIPA Healthcare Group Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • ATIPA Healthcare Group Ltd
  • Person in charge
  • Ann Furamera (Manager)
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ATIPA Healthcare Group Ltd Reviews (3)

Over all time ATIPA Healthcare Group Ltd has 3 reviews.

Overall Experience

  • 2
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  • 0
  • 1

Date Published

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Review from Carol O (Friend of Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the service. Can't praise the carers enough. My friend is very happy also. The care provided has been excellent. My friend has had a new lease of life since the carers have been coming in. A special thank you to the carers.

Reply from Ann Furamera-Hagley, Director at ATIPA Healthcare Group Ltd

Thank you Carol, it is always our aim to offer person-centered service to all our clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew J (Son of Client) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company took over care for my mother on 20 January 2020. Since this date, they have been rubbish at best. They have not turned up on many occasions and when they have turned up, they have been 2 to 3 hours late. My mother is paralysed and bed-bound and has a catheter which needs changing regularly.
Failing to do so can lead to my mother catching an infection which can be life-threatening. On top of this, she needs to have regular medication, without which she could die. Knowing this, the carers don't turn up and the main person of contact switches her phone off. Avoid this company like the plague.

Reply from Ann Furamera-Hagley at ATIPA Healthcare Group Ltd

In response to this review, H&F Healthcare would like to point out that we were inheriting a contract from another company and were in the handover/takeover period where H&F Healthcare realised there were problems already and withdrew within ten (10) days, ending on 31/01/20. We, however, noticed that the reviewer exaggerated the waiting time a bit as the delay never went over one (1) hour, never missed a call unless asked not to come by the client herself. We appreciate that it was frustrating for the client to wait for carers and would like to sincerely apologise for any inconvenience caused.
H&F Healthcare would like to take this opportunity to tell our valued customers that we are, in fact, a company driven by passion, aim to make a difference in our clients' lives, promote independence and improve quality of life hence the decision to discontinue with the contract.


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Treated with Dignity

Value for Money

Review from Janice F (Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My life was miserable and lonely with carers popping in and out so quickly, doing as little as they could without much interaction with me. Then this new carer came from H&F Healthcare who didn't seem to be in much hurry and started chatting to me, cleaning my house, doing laundry so thoroughly. I felt
valued and look forward to their return every day. I have no hesitation in recommending them to anyone needing quality personal care.

Reply from Ann Furamera-Hagley at ATIPA Healthcare Group Ltd

Many thanks for the encouraging review. We endeavour to continue improving our service and improve quality of life.


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Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about ATIPA Healthcare Group Ltd

What Type of Services does ATIPA Healthcare Group Ltd offer?

ATIPA Healthcare Group Ltd offers Home Care.

How many Carers does ATIPA Healthcare Group Ltd employ?

ATIPA Healthcare Group Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ATIPA Healthcare Group Ltd to verify any information. View our terms and conditions. ATIPA Healthcare Group Ltd has a Basic Service – more info.