Hazelcare Ltd

317 Two Mile Hill Road, Bristol BS15 1AP
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8.0 13 Reviews
  • Hazelcare Ltd, Bristol
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Care Provided by Hazelcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Hazelcare Ltd
  • Person in charge
  • Dawn Nourse (Manager)
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Hazelcare Ltd Reviews (13)

8.0

Hazelcare Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Hazelcare Ltd has 13 reviews.

Overall Experience

  • 12
  • 1
  • 0
  • 0
  • 0

Date Published

13
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0
1
12

Review from Cathryn M (Daughter of Client) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't describe how great the ladies were. First time using an overnight carer but the minute I opened the front door to our first carer I had no concerns. Each and every one that came were fantastic, listened to Mum's needs and were just awesome. I can't recommend this company enough, put at ease from
the first instant.

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Review from B W (Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelcare has been outstanding in supporting me and my partner. The service is amazing the team is brilliant and always happy to help.
I am really impressed with them been with another company but since being with Hazelcare we have been so happy!

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Review from Gemma C (Client) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with respect and great care, I was listened to and was advised on the approximate time she would be with me the next day and the list goes on.
I was also provided with a caregiver who was with me for the entirety of my use of Hazelcare which is such a refreshing change in a care provider
as it is usually someone different every day.
I just want to say thank you very much and hopefully see you again.

Reply from Abaraham Chipuriro, Quality Assuarance Manager at Hazelcare Ltd

Thank you so much for your kind review, it was an absolute pleasure to be able to support you


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Review from Richard S (Son of Client) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelcare looked after my mother for the last 12 months in my home. All the carers were excellently in the way they delivered the appropriate care and it was obvious dignity was very important in the care delivered. They were observant regarding any issues they noticed, advising me and, if necessary,
would report to district nurses. All the carers made sure they would spend some quality time talking to my mother after care had been administered which is very important. I would recommend Hazelcare to anyone.

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Review from Sharon H (Client) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for any of them! Always here to help no matter what. All the staff are amazing! They are all so polite and usually on time. They help me with shopping, personal care and everything in between!

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Review from Karon A (Daughter of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff who treat the patient with respect and dignity.
Had a few issues, but they were immediately addressed by the supervisor and retraining was carried out.
Honest and reliable staff who are cheerful and patient.

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Review from Zoe P (Friend of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say, this company came in for my children’s father at short notice and in the current situation, have gone above and beyond. They are polite, generally caring and keep me informed where necessary. Thank you to you all, I know only too well how much work goes into being a carer, and you
guys are fantastic.

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Review from Susan G (Daughter of Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a stroke and after four months in hospital, he was very scared of going home on his own. He had lost the use of his right side but we really didn't need to worry. The management and staff from Hazelcare have gone above and beyond. I could not praise this family highly enough. They are simply
amazing. Thank you.

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Review from J D (Client) assisted by family/friend published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wasn't looking forward to coming home after having a stroke and being in hospital for four months. I live alone, so I was quite scared. I had no need to be, Hazelcare Ltd is fantastic, they really look after me.

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Review from Sarah H (Sister of Client) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service received. We receive care from the same individual 5 days a week and he arrives at the expected time. The carer goes above and beyond in what he does for my brother and mother. He is kind and understanding. We would highly recommend this service.

Reply from Marie White at Hazelcare Ltd

Thank you very much for your response, we really appreciate your feedback which is positive. You and your family have been good and supportive to me. Thanks a lot.


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Review from L W (Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carer to be extremely pleasant and caring and always willing to help me with anything I ask him to. He is a very good representative for your company.

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Review from Christine O (Daughter of Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelcare have been absolutely brilliant at finding a weekend living carer for our elderly mother.
They have been so accommodating and provide excellent service.
They are always on hand whatever time of day to answer any questions that we may have and reply straight away, not leaving it for days to
get back to you.
My family are over the moon with their fantastic service and we would all highly recommend them.

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Review from Lindsay C (Daughter of Client) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Hazelcare enough for the support and personal care they have given to my Dad. From our first meeting, we were very moved by their genuine concern, understanding and professionalism to help us fulfil the personal care needs for my Dad with respect and dignity. We cannot thank you enough,
especially the manager who has been outstanding. Your continuing support and care has literally transformed the quality of life not only for Dad but also for my Mum and our family. Thank you from us all.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Hazelcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hazelcare Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hazelcare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hazelcare Ltd

What Type of Services does Hazelcare Ltd offer?

Hazelcare Ltd offers Home Care.

How many Carers does Hazelcare Ltd employ?

Hazelcare Ltd employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hazelcare Ltd to verify any information. View our terms and conditions. Hazelcare Ltd has a Basic Service – more info.