Helping Hands Home Care (Shipley)

49 Otley Road, Shipley BD18 3PY
Submit a Review
9.7 9 Reviews
  • Helping Hands Home Care (Shipley), Shipley
The team at Helping Hands Home Care (Shipley) pride themselves on delivering safe, efficient and reliable care to people with all sorts of requirements and preferences for their care.

At Helping Hands, home care is uniquely tailored to you as an individual. Whether you'd like regular weekly visits, daily support or intensive live-in care, the team build a care plan to suit your specific needs. You may want help around the house, support with attending social activities or you are living with a condition such as dementia that requires extra help with day to day living.

Whatever it is you need, the Helping Hands team have provided dedicated home care for over 30 years to over 40,000 families in the UK.

The fully managed service is regulated by the CQC, so you can rest assured that you will receive the highest standard of care.

Show Helping Hands Home Care (Shipley) on the Map

Care Provided by Helping Hands Home Care (Shipley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Tracy Ellis (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Shipley)

  • Prices

  • Domiciliary Care From £31.70 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Shipley) Reviews (9)

9.7

Helping Hands Home Care (Shipley) has a Review Score of 9.7 (9.652) out of 10, based on 7 reviews in the last 2 years. Over all time Helping Hands Home Care (Shipley) has 9 reviews.

Overall Experience

  • 9
  • 0
  • 0
  • 0
  • 0

Date Published

9
0
0
7
2

Review from Sonia O (Client) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the hardest things to share is your personal care with a stranger.
In their introduction Helping Hands Home Care (Shipley) felt professional and a plan was easily made. My care was 99% perfect and the 1% was sorted without fuss.
I have recommended your services to my peers.
Many thanks.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Cousin of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although needing some support, my cousin was reticent to have strangers in her home “telling her what to do”. Keen to exercise, I organised a Helping Hands Home Care (Shipley) carer to take her for a little walk and make her lunch. This quickly became the highlight of the day. The carriers were increased
slowly to four times and they became trusted friends who knew her well and she knew them. They acted professionally, efficiently and were very thoughtful and caring often going the extra mile and recommending things to ease my cousin's life and ways of doing them thank. Thank you to the carers at Helping Hands Home Care (Shipley) for brightening her very quiet and what could have been isolated life.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean Katherine B (Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Helping Hands,
Your Shipley branch has been doing everything requested and all carers remain friendly and competent. About a week ago a young lady carer arrived when I was cross having failed to send an online order to Argos. She told me to try again while she watched, and halfway through the
process noticed I had ticked the wrong box. When the process was repeated without the box ticked the order went through and a new watch was delivered the next day. Today a male carer has reorganised table lamps needed for use at night, as well as noticed that a recently acquired bunch of flowers in a vase sitting in bright sunlight on my windowsill needed the water to be topped up which he promptly did. Important though apparently insignificant details like those make me grateful to your intelligent team of carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire M (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Helping Hands Home Care now for nearly two years. First for my dad and now my mum. I can't recommend enough. The understanding and support given is just wonderful. And that is just for me! The respect and kindness that has been shown to both my parents is just wonderful and makes
me feel instantly reassured when I'm working and I know mum is going to be checked on and cared for.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Catherine Ann S (Niece of Client) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with Helping Hands Hime Care. We have had them looking after my Aunty since January and their caring, courteous, and professional manner is exceptional. The team take time to chat to my Aunty and in doing so have built up a caring relationship with her which for us was essential.
If we have had to alter or change dates or times for hospital visits it has been doing gracefully and with total understanding.
Well done Helping Hands keep up your excellent approach to helping us care for our loved ones in their own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth S (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very grateful for the excellent care given to my mum during the time she was looked after by the staff at the Shipley office. We were able to go on holiday in the knowledge that our mum was safe and well looked after. The staff went the extra mile by doing little things like going to her favourite
shops to buy in her favourite meals. They also took her once a week to her hairdresser which helped to get her out of the house and continue to enjoy something she always looked forward to. Our mum really enjoyed the visits and loved talking to them. The staff kept in constant contact with us to reassure us everything was going well and that Mum was OK. Although we were fortunate to be able to visit Mum regularly, it was extremely reassuring to know that there was someone with her two or three times every day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E W (Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive from Helping Hands Home Care, I have been using Helping Hands Home Care for over three years.
The carers are very friendly and helpful. My regular carer who comes every week has organised a jigsaw exchange which is a godsend to me.
I have really enjoyed
exchanging jigsaws with other customers. I really enjoy my carer's visits.

Reply from Tracy Ellis, Branch Care Manager at Helping Hands Home Care (Shipley)

Hi,
Thank you so much for leaving such a wonderful review! It's fantastic to hear how much you enjoy your carer's visits and that you consider us to be so friendly and helpful. Your kind feedback is truly appreciated! With very best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pam B (Daughter of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed by the quality of care my dad has received. All the carers I have met have been polite, friendly and ‘caring’. I check the app daily to see if there any issues. If there are any problems they are dealt with quickly and efficiently. The office contact me immediately if they
have concerns and these are dealt with promptly and thoughtfully.
I am genuinely very pleased with this agency and as I live over 100 miles away from dad it is reassuring to know that he is in such capable and caring hands.

Reply from Tracy Ellis, Branch Care Manager at Helping Hands Home Care (Shipley)

Hi Pam,
Thank you so much for leaving such a wonderful review! It is fantastic to hear how happy you are with our service and that you feel reassured that your dad is in such capable and caring hands. It is our pleasure to provide care for your dad and we couldn't be more grateful for your feedback.
Best wishes


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheena B (Daughter of Client) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that I have been totally impressed by the performance and service that the staff provide at Helping Hands Shipley. No task is ever too much for them to do and I know that my father is well looked after and is in safe hands. So far, my father has thoroughly enjoyed the care that he has
received and looks forwards to the visits and especially on the days he goes out and about for lunch. He sees the carers as family rather than staff.
My father really appreciates the long car trips to the food establishment where he used to live, as he thought that he would never be able to visit this restaurant again - due to the distance, therefore we would like to say thank you to the team for coordinating the care so these trips can happen.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Helping Hands Home Care (Shipley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Helping Hands Home Care (Shipley) is calculated as follows: ( (40 Excellents x 5) + (2 Goods x 4) ) ÷ 42 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Shipley) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Justyna

Justyna Hojka

Job Title: Branch Care Manager

About me


Hi, I’m Justyna the branch manager for Helping Hands in Worthing. I am excited to be managing this service and providing person-centred care to my customers. Care is my passion; making positive changes in people’s lives is priceless. Every day, you’re helping someone in need and making their lives that little bit easier. And knowing that you make a difference in their day provides a real sense of achievement that’s difficult to experience in any other role. I’m incredibly dedicated to my role and to ensuring the highest standards of care within our local community.


Experience and expertise


I’m an experienced registered manager with over thirteen years of working in the health and social care sector. I have a wide range of experience including domiciliary care, mental health, learning disabilities and dementia care. This knowledge makes me well-rounded and able to understand and adapt to many situations that we are presented with and offer the best advice and solutions for our customers. I’ve gained many qualifications in health care including Graduated Diploma Level 5 in Healthcare Management. Currently, I’m studying for a postgraduate master’s Diploma in Healthcare Management with EBMA (Education for Business Managers and Administrators).


Why I chose Helping Hands


Helping Hands is the company that shares my passion and values. Helping Hands is a company that cares; caring runs through our whole organisation. I feel valued and supported by very knowledgeable management.


Frequently Asked Questions about Helping Hands Home Care (Shipley)

What Type of Services does Helping Hands Home Care (Shipley) offer?

Helping Hands Home Care (Shipley) offers Home Care.

How many Carers does Helping Hands Home Care (Shipley) employ?

Helping Hands Home Care (Shipley) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Shipley) to verify any information. View our terms and conditions. Helping Hands Home Care (Shipley) has a Platinum Service – more info.