Helping Hands Home Care (Letchworth)

9 Leys Avenue, Letchworth Garden City SG6 3EA
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7.8 7 Reviews
  • Helping Hands Home Care (Letchworth), Letchworth Garden City
Helping Hands' Letchworth team is friendly and empathetic and provides a wide range of care, from supporting young adults getting to and from university to assisting those who have suffered a complex injury.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Letchworth provides individually tailored support that is completely unique to you and your requirements.

The team's dedication and expertise are second to none - whatever it is you need, Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK.

Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that the care the Letchworth branch provides is safe, efficient and reliable.

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Care Provided by Helping Hands Home Care (Letchworth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Person in charge
  • Emily Bricknell (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Letchworth)

  • Prices

  • Domiciliary Care From £34.60 per hour.

  • We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

Helping Hands Home Care (Letchworth) Reviews (7)

7.8

Helping Hands Home Care (Letchworth) has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time Helping Hands Home Care (Letchworth) has 7 reviews.

Overall Experience

  • 4
  • 2
  • 1
  • 0
  • 0

Date Published

7
0
0
1
6

Review from A B (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted Helping Hands Home Care (Letchworth) to discuss care for my mother, this was on a short-term basis, but with the possibility that flexibility for longer-term care may be needed. The manager was extremely helpful, listened to what we required and was accomodating of our requests.
Carers were
very professional and caring, this was very important as it was the first time my mother had required carers and was naturally apprehensive. Following this positive experience I would not hesitate to use Helping Hands again if required.

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Review from W B (Daughter of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the carers are friendly, helpful and work hard, but others less so. Some have better cleaning and ironing and household skills than others. I have not been made aware of any system to report back to me about visits to my parents.

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Review from E S (Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Helping Hands reliable and always turn up within the stated time frame. All the carers are friendly and considerate of what I need to help me. I like that new staff members shadow another carer so that they have a good indication of what to do if they are scheduled on my rota. The office staff
are available if I have any issues and are efficient and friendly too.

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Review from P H (Husband of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New to Helping Hands, found the office very helpful in determining our needs and very flexible over changes as needs changed.
Have continued using support through to January 2023, with one exception, all carers have been caring and professional.
In some cases, there is a tendency to talk down to my
wife, which is noticed but tolerated.
The ratings make it difficult to rank, as not all staff are equal.

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Review from R I (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carer, she is lovely and very helpful. I have had a good experience with Helping Hands so far.

Reply from Emily Bricknell, Branch Care Manager at Helping Hands Home Care (Letchworth)

Thank you so much for this great review! I'm so pleased to hear that you're very happy with our carer and that she has been so lovely and helpful. We're truly grateful for your kind feedback!
Best wishes.


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Review from D S (Husband of Client) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I rely on Helping Hands to take care of my wife while I carry out tasks of a wide variety. So far it has worked very efficiently.

Reply from Emily Bricknell, Branch Care Manager at Helping Hands Home Care (Letchworth)

Thank you so much for this great review! I'm very pleased to hear how you have benefited from our support and that it has worked out very efficiently for you. Do let us know if there is anything else we can do for you.
Best wishes.


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Review from E Z (Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My life in a nutshell - I am 96 years old, a widower, with a physical disability which broadly affects my mobility. I was away from home for 8 weeks due to illness. Eventually, I would come home to face nothing but deadly silence and emotional loneliness. However, my family have been very busy they
have found an organisation called Helping Hands. It was December 2019 they offered daily visits. They give me help, they turned my life around. Today they are my second family called Helping Hands.

Reply from Emily Bricknell, Branch Care Manager at Helping Hands Home Care (Letchworth)

This is such a heartfelt review - thank you ever so much! I am beyond thrilled to hear that our carers have made a significant difference to your life and that we have become a second family to you - that's truly wonderful. It has been a pleasure to support you, and I'll be sure you pass on your wonderful feedback to the team!
With very best wishes.


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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (Letchworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Helping Hands Home Care (Letchworth) is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Letchworth) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Emily

Emily Bricknell

Job Title: Branch Care Manager

About me


My roles and responsibilities are to oversee the day-to-day running of the branch and to ensure we continue to deliver a high level of service to all.
I was inspired to join the care industry because I saw how other people were making a difference in other people's lives and I knew that was something I wanted to do. I enjoy making people smile and making people's days that little bit brighter.


Helping Hands deliver a high standard of support and all team members consistently show compassion, empathy, and kindness whilst helping others. My team is highly motivated and shows a great understanding of other people's needs.


I have always been a kind and compassionate person and truly found my calling when I joined the care industry. At each opportunity, I visit my grandparents in Norfolk and enjoy spending time with them.


Experience and expertise


I was working as an Administration Assistant in Essex when I was allowed to join a domiciliary care company as an Admin/Recruiter. Within 3 months of being employed, I was promoted to Care Co-ordinator in which my role was to generate carer rotas, manage a small team of carers and visit new clients. After a year within my role, I relocated to Hertfordshire where I found Helping Hands and joined the team, continuing as a Care Co-ordinator. After a year of being a Care coordinator, I was promoted to Registered Branch Manager.


I am currently working through my Level 5 NVQ in Leadership in Care. I have a level 2 diploma in Business Administration and a BTEC Distinction* in Health and Social Care.


I joined the care industry in 2019 and have loved working within the industry ever since. I have completed each role within the office and out in the field during my time in the care industry. I have completed roles such as supervisions, spot checks, and rota generation through to managing service and conducting meetings with governing bodies, such as Safeguarding teams.


Why I chose Helping Hands


I had experience working in a council-funded domiciliary care company and wanted to expand my knowledge throughout the different types of care. I knew Helping Hands were a prestigious care company and I was intrigued by their high-quality service.


I am looking forward to making Letchworth branch the best it can be and actively seeing the difference we can make to other people's lives.


I thoroughly enjoy helping not just our customers but our care team also and I strive to make our best better.


Frequently Asked Questions about Helping Hands Home Care (Letchworth)

What Type of Services does Helping Hands Home Care (Letchworth) offer?

Helping Hands Home Care (Letchworth) offers Home Care.

How many Carers does Helping Hands Home Care (Letchworth) employ?

Helping Hands Home Care (Letchworth) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Letchworth) to verify any information. View our terms and conditions. Helping Hands Home Care (Letchworth) has a Platinum Service – more info.