Nightingale Homecare Lowestoft

185 London Road North, Lowestoft NR32 1HG
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8.5 2 Reviews
  • Nightingale Homecare Lowestoft, Lowestoft
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Care Provided by Nightingale Homecare Lowestoft

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Southern (Manager)

Funding & Fees Guide for Nightingale Homecare Lowestoft

  • Prices

  • Minimum visit charge £14 - Maximum visit charge £29.50

  • Fee dependent on length of visit - Minimum visit is 15 Minutes
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Nightingale Homecare Lowestoft Reviews (2)

8.5

Nightingale Homecare Lowestoft has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Nightingale Homecare Lowestoft has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
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2
2
0

Review from Rob W (Son of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by Nightingale (Gorleston) from around March to July, having transferred from another care company.
From the outset, the overall care my mum received was outstanding.
Every carer seemed to have a great ethic of wanting to look after her, at no point did we as a family think Mum
was just a number.
The Manager was outstanding. Concise and clear communication from day one, open and honest, along with always being at the end of the phone should we have any questions we needed to ask. Many carers were outstanding. Always wanting to do the best for Mum while under their care, yet open and honest when communicating with us. Nothing was too much trouble.
During Mum's few years of being cared for at home, the last few months with Nightingale were really without doubt, the best for Mum.

Reply from Amanda Gooch, Recruitment & Marketing Officer at Nightingale Homecare Lowestoft

Thank you very much for your kind words, it was a privilege and joy for our team to be able to support your mum and family during the past few months, we will be sure to pass on your kind words to our Care Team. Thank you very much for choosing Nightingale.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L C (Son of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale are so professional. It's given my Dad his independence to stay at home. They come in the mornings and tea times. Make his breakfast and assist with personal care. Keep him company and tidy up. He is so happy with 'his girls'. Thank you for all the lovely care.

Reply from Amanda Gooch, Recruitment & Marketing Officer at Nightingale Homecare Lowestoft

Thank you for taking the time to review our service, we are so glad to be able to assist you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Nightingale Homecare Lowestoft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Nightingale Homecare Lowestoft is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingale Homecare Lowestoft is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Nightingale Homecare Lowestoft

What Type of Services does Nightingale Homecare Lowestoft offer?

Nightingale Homecare Lowestoft offers Home Care.

How many Carers does Nightingale Homecare Lowestoft employ?

Nightingale Homecare Lowestoft employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingale Homecare Lowestoft to verify any information. View our terms and conditions. Nightingale Homecare Lowestoft has a Basic Service – more info.