Thorncliffe Home Care

The Penshaw Suite, North East Business & Innovation, Enterprise Park East, Sunderland SR5 2TA
Submit a Review
9.6 8 Reviews
  • Thorncliffe Home Care, Sunderland
Thorncliffe Home Care provides care in people's own homes and is based in Sunderland and operates in the North East.

The care provider supports the elderly, people with physical disabilities, mild mental health issues and learning difficulties including dementia.

Trained staff can give people the care they need when they need it.

Show Thorncliffe Home Care on the Map

Care Provided by Thorncliffe Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Thorncliffe Home Care Ltd
  • Person in charge
  • Lyndsey Brennan (Manager)

Funding & Fees Guide for Thorncliffe Home Care

  • Prices

  • Our fees for 2024/25 are £24/hour per carer

  • Please call or email to discuss any specific requirements

Thorncliffe Home Care Reviews (8)

9.6

Thorncliffe Home Care has a Review Score of 9.6 (9.592) out of 10, based on 8 reviews in the last 2 years. Over all time Thorncliffe Home Care has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
3
4
8
0

Review from Karen C (Daughter of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say Mam has the best carers in the world Thorncliffe Care you really do have amazing and very caring staff and don't know what Mam and we would do without your fantastic support. We love you all and you are all part of our family. I couldn't thank you all enough as would be absolutely
on my knees without you's. Mam gets totally spoilt especially off two carers in particular who are always bringing her little treats in as they know she loves her cake. Another treat today off one of the carers, mam's face speaks a thousand words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John R (Son of Client) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorncliffe over the last 4 years have just been brilliant in caring for my mam. She is 93 years of age, and at that time of life she's at the stage where she needs taking care of. You can be very confident with Thorncliffe. From management down to the carers who call. They tend to their every needs,
such as meals, showers, medication etc. From the management to the carers nothing is a bother to them. I would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen B (Husband of Client) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We can't fault the carers that come in and especially a few stand out more than others. They help me with getting her medication sorted out, and the problems that need sorting they help with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela S (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with Thorncliffe Care our experience has been excellent. All the staff are professional, friendly and very understanding. It is clear that the carers who provide services in people's homes are well trained and have the best interests of the person being cared for and their family
in everything they do. They will contact GP and District Nurses if they think a review is needed or they have information to pass on which affects the needs of everyone. They were excellent with my Mam before and after a stay in hospital and really supported us, as the family in trying to keep our Mam at home as long as possible. We would not have managed if it wasn't for the Thorncliffe Carers. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennifer S (Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls are great. Love them all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan H (Husband of Client) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all the carers that come to see to my wife.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E A (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service and the girls

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B T (Husband of Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorncliffe have provided care for my wife for 10 months. The staff are very professional, pleasant and polite. The office staff manage the operation to the client's needs. I would recommend Thorncliffe Home Care to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Thorncliffe Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Thorncliffe Home Care is calculated as follows: ( (41 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Thorncliffe Home Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Lyndsey Brennan

Job Title: Registered Manager

Joined: 2022

Been in the post for over 2 years now


Frequently Asked Questions about Thorncliffe Home Care

What Type of Services does Thorncliffe Home Care offer?

Thorncliffe Home Care offers Home Care.

How many Carers does Thorncliffe Home Care employ?

Thorncliffe Home Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Thorncliffe Home Care to verify any information. View our terms and conditions. Thorncliffe Home Care has a Platinum Service – more info.