1st Homecare (Kings Langley)

14 Langley Wharf, Railway Terrace, Kings Langley WD4 8JE
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9.9 57 Reviews
  • 1st Homecare (Kings Langley), Kings Langley
Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding areas. The group also has offices based in Oxfordshire and Hertfordshire and offers a live-in service.

The provider's key values are compassion, respect & dignity, openness & honesty, collaborative working, commitment to quality of care and caring with a smile. More details of how these values work in practice are shown on their website.

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Care Provided by 1st Homecare (Kings Langley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Backhouse (Office manager)

Funding & Fees Guide for 1st Homecare (Kings Langley)

  • Prices

  • £30.00 per hour

1st Homecare (Kings Langley) Reviews (57)

Total of 57, showing 1-20
9.9

1st Homecare (Kings Langley) has a Review Score of 9.9 (9.863) out of 10, based on 17 reviews in the last 2 years. Over all time 1st Homecare (Kings Langley) has 57 reviews.

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Review from Lynn B (Daughter of Client) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a carer for dad allows me to have time out. The service provided by carer and office staff is excellent. I couldn't cope without them.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review. We are pleased we can continue to support you and dad with the recent increase to dad's care.


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Review from L R (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kings Langley 1st Homecare team have been superb support through a very challenging time. All of the carers have shown compassion and kindness when caring for my father which has been greatly appreciated.

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Review from Anne G (Daughter of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new user of 1st Homecare, my experience has been excellent, they have been very proactive at highlighting any issues that may arise with my Mum's care. They are very efficient and a pleasure to work with and most importantly Mum is very happy.

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Review from Anne H (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare has been a game changer for my mother's care. We have 2-morning visits per week to shower Mum and wash her hair. Both my mum and dad have confidence in all staff that visit, which is a big thing when you have done everything yourself for many years. They are treated with dignity and are
respectful of their care wishes. This in turn has given the 3 daughters a better balance. Would recommend it to anyone who needs additional support.

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Review from D N (Son of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has remained capable and independent, living on his own into his nineties, but has recently reluctantly agreed to start receiving some initial care support at home as he has become more frail and is finding things a lot harder. The office staff and carers from 1st Homecare Kings Langley have all
been very helpful, supportive, and understanding of his situation, his developing needs, and his continuing independent personality and character, and are working hard to gain his trust and confidence.

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Review from David G (Husband of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided by 1st Homecare (Kings Langley).
I am very pleased with the rapid response to queries and the carers provided for my wife who come at the designated time and are efficient, pleasant, and caring.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review and your kind words about our carers.


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Review from J H (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the times I have been connected to 1st Homecare I have always received the best of care.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you very much for your review, I am pleased to hear you feel you always receive the best of care.


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Review from F D (Wife of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer comes once a week. She is so easy to get on with and is very supportive.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for taking the time to fill in this review, I am pleased that you get on so well with your carer and that you feel supported by her.


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Review from Don B (Son of Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers and management staff - great service.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review, we do appreciate it. I will pass your comments to the other members of the team here.


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Review from F M (Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My hearing and mobility are somewhat impaired but the carers make allowances. The times which they come are irregular and sometimes they find it hard to say when they will be coming the next day. They are always polite. On the whole, I am satisfied with the service. I find it a little expensive and
dealing with Hertfordshire Councty Council on the phone is very frustrating.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I am pleased that you are satisfied with our service. Our carers will always be able to let you know what time the next visit is scheduled for so please do ask them. We can of course send a rota on a weekly basis if that makes planning easier.


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Review from M J (Client) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with care. Carers are punctual and pleasant, like friends. I could not stay in my home without them - I am very grateful.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I am pleased that you continue to be satisfied with your care with the changes that you have been through recently.


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Review from David M (Son of Client) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare are outstanding as a service provider. The whole service from management to individual carers is excellent. Thank you!

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I know how much you value the care our carers provide to Mum and thank you for your continued support and compliments to our carers.


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Review from James D (Client) assisted by family/friend published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare? 1st class! Very happy with the service.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Many thanks for this review; lots of changes for you at the moment, and I am pleased we have been able to support you both so well.


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Review from G C (Client) assisted by family/friend published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been using care for one month and am very pleased with the help.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review. I am pleased we have been able to help you. I will let your carers know that you have given them 5/5 for the care they give you, it is very much appreciated.


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Review from Valerie K (Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with the help I have received from 1st Homecare. They are always ready to help and greet you with a smile and kind words, they always ask if you need anything else. If I do or did need anything else, I would not be afraid to say so, they are so easy to talk to. I feel so
safe knowing I have them at my side, you could not ask for more.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review. We are delighted you are happy with our services and that you are so positive about our carers. I am especially pleased to hear that you feel safe knowing you have them at your side.


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Review from A B (Wife of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are all lovely, efficient and treat my husband with dignity and respect.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review, your comments are appreciated and I will pass these on to our staff.


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Review from Stella F (Daughter of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using 1st Homecare for several years, our carers have been wonderful and consistent. Our changing needs have been well supported with help from one member of staff with occupational health. We have full confidence and trust in the care we receive.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you very much for such a positive review of our service. I will pass your kind comments on to all our team.


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Review from R R (Wife of Client) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has proved very good in all ways and we have felt at ease from the start. The staff have been helpful to get him back on his feet again. Still quite a bit to go but we feel sure it will all come right. All kind and thoughtful people.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Many thanks for your review, I am pleased that we have been able to provide a good service to support you and your husband.


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Review from J J (Client) assisted by family/friend published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time that I was able to use your services, I found the experience extremely helpful and efficient. The staff were understanding of my needs, compassionate and always friendly and helpful. I would not hesitate to recommend 1st Homecare and it is only my personal circumstances changing, that
means I can't continue with them.

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Review from Ruby B (Client) assisted by family/friend published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, the service provided has been very, very good and I have no complaints. All of the staff are very polite and competent.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you so much for taking the time to review the service we give you. I am delighted to see you are happy with it and look forward to continuing supporting you in the future.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for 1st Homecare (Kings Langley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for 1st Homecare (Kings Langley) is calculated as follows: ( (90 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Kings Langley) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Helen

Helen Backhouse

Job Title: Office Manager

Joined: 1998

Helen has been with us since 1998 and now manages the office from our lovely new premises.


Frequently Asked Questions about 1st Homecare (Kings Langley)

What Type of Services does 1st Homecare (Kings Langley) offer?

1st Homecare (Kings Langley) offers Home Care.

How many Carers does 1st Homecare (Kings Langley) employ?

1st Homecare (Kings Langley) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare (Kings Langley) to verify any information. View our terms and conditions. 1st Homecare (Kings Langley) has a Platinum Service – more info.