1st Homecare (Kings Langley)

14 Langley Wharf, Railway Terrace, Kings Langley WD4 8JE
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9.9 57 Reviews
  • 1st Homecare (Kings Langley), Kings Langley
Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding areas. The group also has offices based in Oxfordshire and Hertfordshire and offers a live-in service.

The provider's key values are compassion, respect & dignity, openness & honesty, collaborative working, commitment to quality of care and caring with a smile. More details of how these values work in practice are shown on their website.

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Care Provided by 1st Homecare (Kings Langley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Backhouse (Office manager)

Funding & Fees Guide for 1st Homecare (Kings Langley)

  • Prices

  • £30.00 per hour

1st Homecare (Kings Langley) Reviews (57)

Total of 57, showing 21-40
9.9

1st Homecare (Kings Langley) has a Review Score of 9.9 (9.863) out of 10, based on 17 reviews in the last 2 years. Over all time 1st Homecare (Kings Langley) has 57 reviews.

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Review from Pat D (Wife of Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's carers are great. This has been a recent experience for us and we were not sure what to expect but my husband is happy with his personal care and chatting to others. His dignity is respected and all his needs are catered for. This makes me happy and I also benefit from help given to me
with light housework etc.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you for your very positive response. I am delighted you are happy with our services. Please don't hesitate to let us know if we can help in any other way.


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Review from Shirley H (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and efficient. Cannot thank them enough.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review - we are delighted your experience with 1st Homecare has been a good one.


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Review from Nicholas R (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, cheery, helpful and patient. I looked forward to my daily visit.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review. I am so pleased that we could help you for the time you needed support but glad that you have recovered from your op and no longer need us.


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Review from I H (Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you so much for taking the time to submit a review for our organisation. I am delighted that you are happy with our service. Please don't hesitate to contact us, if we can help in any other way.


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Review from Linda B (Client) assisted by family/friend published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most helpful.
Grateful for support to get in and out of the bath and get dressed.
It's very comforting to have this support.

Reply from Lesley Bignold, Registered manager at 1st Homecare (Kings Langley)

Many thanks for your positive response - we are so glad we can support you in your daily life.


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Review from J F (Client) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had help from 1st Homecare for some time. My husband had care from them, a first like me, he was very grateful and happy to have such kind staff. He and I were very pleased as I am now to have their assistance. My husband died, 10 years ago, but the kindness is still as good as it was then.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you for taking the time to give us such a lovely review. Our carers are delighted that we have been able to support both you and your husband and I know they enjoy reminiscing about him with you when they visit.


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Review from B C (Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care firstly for my wife over two and a half years, then for myself over four years and counting.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Many thanks for taking the time to provide us with such a positive review.


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Review from J A (Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a bilateral hip replacement, a friend recommended. I had some care for a few weeks to aid my recovery... finding 1st Homecare online, my daughter called them and arranged a prompt visit the day after I came home. A package was set up immediately for my requirements. I used their service
for three weeks. The carer always arrived on time being kind, caring - helping me to shower and dress in the morning. I highly recommend them!

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Many thanks for your very positive review. We are delighted that you have recovered so well that you no longer need our support!


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Review from B L (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I receive excellent service from my individual carers and also on any occasion I have needed the office.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you for your very positive review, which I will pass on to all the staff involved with your care.


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Review from Caroline H (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you. 1st Homecare has been very accommodating and straightforward to work with regarding my mother's care package. Consistency of carers, notice given of any change in personnel, approachable and helpful management/office staff.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Thank you very much for a very positive review. We look forward to continuing to provide a service to your mother.


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Review from Carol T (Daughter of Client) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at 1st Homecare to be very professional, very thorough, and extremely caring. After 8 weeks in hospital and a care home, I required care twice a day for my 88-year-old mother to enable her to return home after testing positive for covid. 1st Homecare have provided an excellent
service and I am happy in the knowledge that mum is being well looked after and is safe back in the environment she recognises.

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Review from J F (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have the expert carers early for weekly local shopping. (one hour) and lately for house cleaning. I am satisfied with the service and all the carers are very pleasant and efficient.

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Review from Christine J (Daughter of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and helpful. They use their time efficiently, but do not hurry Mum. I've witnessed them asking Mum what she would prefer for her lunch/dinner. They always leave her with a cold drink. Mum says that they always have a little chat with her and she looks forward to them coming.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

I'm so pleased Mum is enjoying the company of the ladies who visit her and has settled so well. Many thanks for taking the time to review our services and giving such positive feedback.


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Review from Jim W (Client) published on 6 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with every element of support from our regular carer and from her employees. Recognition of our own way of life has been and is acknowledged and we greatly appreciate that factor.

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Review from I W (Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the service. It couldn't be better.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

I am delighted to know you are pleased with your care. Very many thanks for the positive review


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Review from J W (Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are first class and therefore I have complete satisfaction.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Very many thanks for such a positive review. I'm delighted to hear you are so pleased with the service.


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Review from A D (Daughter of Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers that attend to Dad are always on time, extremely friendly, always happy. They understand Dad's care needs as he is bedbound with dementia. Feel we all work well as a team. The office staff are great if we have any issues or we aren't sure about something it's sorted asap. Always polite manner
but also very cheerful and hard working. When I am not with Dad I am very happy knowing he is in good hands. Keep up the good work in these trying times.

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Review from J G (Client) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent.

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Review from James D (Client) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed the carers coming in to sit with me and have a chat. My wife goes out for an hour which gives her a break and that makes me happy.

Reply from Lesley Bignold, Manager at 1st Homecare (Kings Langley)

Many thanks for a very positive review. From all of us at 1st Homecare, we wish you a very Happy Christmas and look forward to seeing you again in the New Year.


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Review from Cathy K (Daughter of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare provided home care support to my elderly dad in his supported housing complex. They were pro-active in putting together his package of support, were always very prompt in responding to queries, provided consistent carers who really got to know Dad. They really did go the extra mile to help
Dad. We could not have asked for more.

Reply from Lesley Bignold, Registered manager at 1st Homecare (Kings Langley)

Thank you so much for such a very positive review - I will pass on your kind words to Dad's carers. On behalf of all at 1st Homecare, please pass on our good wishes to him and our hopes that he is settling well in his new home.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for 1st Homecare (Kings Langley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for 1st Homecare (Kings Langley) is calculated as follows: ( (90 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Kings Langley) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Helen

Helen Backhouse

Job Title: Office Manager

Joined: 1998

Helen has been with us since 1998 and now manages the office from our lovely new premises.


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