1st Homecare (Kings Langley)

14 Langley Wharf, Railway Terrace, Kings Langley WD4 8JE
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9.9 57 Reviews
  • 1st Homecare (Kings Langley), Kings Langley
Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding areas. The group also has offices based in Oxfordshire and Hertfordshire and offers a live-in service.

The provider's key values are compassion, respect & dignity, openness & honesty, collaborative working, commitment to quality of care and caring with a smile. More details of how these values work in practice are shown on their website.

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Care Provided by 1st Homecare (Kings Langley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Helen Backhouse (Office manager)

Funding & Fees Guide for 1st Homecare (Kings Langley)

  • Prices

  • £30.00 per hour

1st Homecare (Kings Langley) Reviews (57)

Total of 57, showing 41-57
9.9

1st Homecare (Kings Langley) has a Review Score of 9.9 (9.863) out of 10, based on 17 reviews in the last 2 years. Over all time 1st Homecare (Kings Langley) has 57 reviews.

Overall Experience

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Review from P D (Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the firm is good.

Reply from Lesley Bignold, Registered manager at 1st Homecare (Kings Langley)

Many thanks for taking the time to review our services. We want to make sure we are getting it right for each of our clients so your views and responses are extremely valuable.
Please don't hesitate to ring if you need to 'fine tune' any aspect of your care.


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Review from M B (Wife of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband sadly passed away on the 26th July 202, but your carers could not have been any kinder or friendly right up to the end.
I do not know how I could have coped without them over the past 3 years or more. They were all so lovely they almost became part of the family. Thank you.

Reply from Lesley Bignold, Registered Manager at 1st Homecare (Kings Langley)

Thank you for taking the time to review our care and thank you for your kind words. We were all so very sad to lose your husband and our thoughts are very much with you and your family at this time. With all best wishes for the future


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Review from E J (Client) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience to date is that I am extremely likely to recommend '1st Homecare'.

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Review from Cyril M (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first contact with this company was with Ainsworth Care (now 1st Homecare) who provided the services required when my wife suffered the fatal dementia. Eventually, my own needs have been well served by 1st Homecare by providing personal care on a weekly basis and hopefully will continue to do so
that I may stay in my own home for as long as possible.

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Review from Carolyn W (Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They never let you down and do what you ask.

Reply from Lesley Bignold at 1st Homecare (Kings Langley)

I understand you had support with housework for a few weeks following an operation.
I am pleased by the positive comments you have made but have to confess to being a little disappointed by the scores you gave us.
However, I have looked at the Quality Review you completed at the end of our involvement and am reassured to see you felt all our staff treated you with dignity and respect and that you were happy with our service and would have continued with us if your financial situation had been different.
Should things change for you in the future and you still need some support please don't hesitate to ring us again - we would be delighted to hear from you!



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Review from Robin S (Husband of Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Review from A L (Client) assisted by family/friend published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable.
Easy to contact and liaise with.
Kind and attentive carers.
Always inform of changed to schedule.

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Review from Barbara S (Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really as I expected. Everybody very pleasant and helpful.

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Review from J Z (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Regular carer on holiday so had substitutes. Most substitutes I know and they were very adequate. Only reason for a poor recommendation is that this Kings Langley Agency has changed its field of operation in the last 9 years. It no longer covers Croxley Green although it did advertise in Croxley Green
when I signed up in 2010. It does it's best for long term clients but cannot cover weekends and evenings if required. I use 2 care agencies.

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Review from L W (Daughter of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The 1st Homecare carers are kind and caring. They encourage my dad to be independent where possible and remain patient with him. They are excellent at communicating with me and they are understanding and supportive during difficult periods.
The office staff are also very helpful.

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Review from J F (Client) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind, thoughtful, caring and put the client's welfare first.

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Review from E D (Client) assisted by family/friend published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the friendly service.

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Review from P H (Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the help that I have received. I would certainly recommend their service.

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Review from R R (Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was extremely good. Thank you.

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Review from J R (Client) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers. They are all very good to me and caring.

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Review from Mary W (Daughter of Client) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my dealings with 1st Homecare have been very positive. My mother's carer is very nice and everything is reviewed once a month by a manager. I think this is excellent as it shows that the company cares about the service they provide.

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Review from Denise W (Daughter-in-law of Client) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels in disguise. Wonderful support. I can't tell you the relief to know the carers are going in three times a day.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for 1st Homecare (Kings Langley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for 1st Homecare (Kings Langley) is calculated as follows: ( (90 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare (Kings Langley) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Helen

Helen Backhouse

Job Title: Office Manager

Joined: 1998

Helen has been with us since 1998 and now manages the office from our lovely new premises.


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