What Type of Services does Home Instead (Dartford) offer?

Home Instead (Dartford) offers Home Care.

How many Carers does Home Instead (Dartford) employ?

Home Instead (Dartford) employs 35 carers.

Home Instead (Dartford), St Fidelis House, St Fidelis Road, Dartford, Kent DA8 1AT

Review from Phillipa C (Daughter of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience

Mum's care professional couldn't have been better, she was incredibly well matched to mum's requirements and went above and beyond our expectations in providing companionship as well as getting domestic chores done quickly and without any fuss. Her visits lifted my mum's mood and gave her fresh conversation,

which was exactly what was needed. We've only stopped the service at the moment because of changes at home, but if circumstances permit, we will not hesitate to return. On a few occasions when Mum's regular care professional was unavailable, a different care professional attended and also provided an excellent service.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

We are very humbled by this wonderful review and thank you very much for sharing your feedback. It was a pleasure to support your lovely mom and we hope to be able to do it again in the future should the need arise.

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Review from B M (Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience

Always have been very happy with the visits from the pro carers.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you very much for your 5-star review! We are happy to hear you enjoy the visits and support from our team.

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Review from M M (Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience

You can't fault them. They do all the jobs you ask them to do.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for your kind review. Our team absolutely loves to support you every week and we hope you will continue to enjoy the visits too.

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Review from R E (Daughter of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience

The care and support that has been provided for my mum has been outstanding. The assessment process was rigorous and ensured that the care professionals looking after my mum were carefully selected to meet her needs and interests. The follow-up and support have been excellent.
This has been a very

difficult time for my mum and for our family. However, the kindness, care, attention to small details and the relationships and trust that the care professionals have built with my mum have made a huge difference to us all.
I highly recommend this care provider.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

We are very grateful for your kind comments and review. It is our pleasure to support your mom and to be available for advice to you and your family. Thank you for taking the time to write this review.

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Review from Michael P (Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience

All the carers that look after my Mum are excellent. We have one member of staff who my Mum likes as she is very kind and caring towards her. She does one weekend in four and we have a different carer at the weekends as her normal lady doesn't do. Those other carers are also very good and respectful

towards her.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you very much for sharing your kind words about our support for your lovely Mom. Her Care Pro is indeed a jewel and we are so glad she is part of our team. We will make sure to show her and the other ladies visiting your Mom your lovely comment.

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Review from Frances F (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience

We have been extremely happy with the care provided to Mum. Mum has an excellent relationship with her carer who really goes the extra mile. Mum looks forward to the visits and always says how lovely the carer is. The app is a brilliant way of keeping us informed and the office staff are wonderful and

alert immediately us to any concerns there might be with Mum. Phone calls and emails are always answered promptly.
It’s reassuring when not living locally, I can’t be there every day to know that Mum is being well looked after and supported with her Alzheimer’s. We are very grateful for the support Home Instead gives.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

We are very grateful for your time to share this very positive feedback with everyone. When we support a client, we often support their families as well by being able to reassure them through our care that their loved one is looked after when they cannot be there all the time. It is wonderful to read that you and your family are able to experience this reassurance and have fewer worries to deal with. The app is indeed very helpful for this as well, as it gives you real-time updates and details. Thank you for entrusting us to look after your mom.

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Review from Lorna F (Wife of Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

After my husband had his stroke and the set weeks from the NHS carers we were recommended to Home Instead (Dartford). The carers that have come every week from the 1st of June have been a ray of sunshine, supporting both of us, especially my husband encouraging him in speech, walking and in exercises

and some household chores.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for sharing your feedback!
We are so pleased with and excited about the progress your husband has made in the past weeks and months. Just the other day his care professional told us that he had given her the best birthday gift by singing to her! The team loves visiting him, thank you for allowing us to support your husband.

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Review from M H (Daughter of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience

Home Instead - Dartford has been caring for our mum for the last few years. All of the carers go above and beyond to ensure Mum feels safe and comfortable. We are always altered to any issues immediately which gives us the peace of mind to know she is being looked after.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you for taking the time to share your kind words and positive feedback about the care your mum is receiving from our wonderful Care Pros. We truly appreciate your trust in our services and are delighted to hear that your mum feels safe, comfortable, and well cared for by us. Once again, thank you for sharing your positive experience, and for allowing us to be a part of your mum's care journey.

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Review from Gordon W (Client) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience

Cannot fault the compassion and care from my 'carer'.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for letting us know how happy you are with your regular care pro. She is a very caring person indeed and enjoys the visits with you as much as you do. Thanks again for sharing your review.

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Review from J B (Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience

The care I got was good and they always gave me enough time. They always came on time. They were friendly and caring. They helped me shower and dress.
They prepared meals in the microwave, washed and did some basic cleaning. They helped with the laundry.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you for taking the time to review our services. We are pleased to hear you were happy with the way we looked after you.

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Review from Bruce M (Son of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience

We contacted Home Instead because my elderly mother who now lives alone, following the sudden death of my father, was struggling with basic personal care and support to allow her to stay in the family home.
We have found the company to be efficient and helpful and the carers to be of the highest standard.

Mum has been treated with respect and made to feel her needs come first. This has helped make a difficult situation much easier for her and those who support her.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for your kind words. We are glad to hear that you are satisfied with our care for your mom. We will continue to do our best to provide her with the highest quality care possible and thank you for your trust.

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Review from I D (Client) assisted by family/friend published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

My carer is very friendly and easy to get on with. Always arrives on time and we are confident that she looks after and supports me well and with respect and kindness. We are very pleased with the service provided and see the caregiver as a friend.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for your kind words about our Care Pro.
We appreciate your feedback about her friendliness, punctuality, and her ability to provide you with the support you need. We will be sure to pass along your comments to her.
We are also glad to hear that you see her as a friend. We believe that it is important for caregivers to build relationships with their clients, and we are happy that she has been able to do that with you.
Thank you again for your feedback.

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Review from C M (Daughter of Client) published on 1 June 2023
Submitted via Website • Report

Overall Experience

Although we only were able to use this service for a couple of months, I was impressed by the care and support given to my ninety-four year old father. He managed to stay living independently and enjoyed the care and companionship the carers delivered. I would recommend this service as it was good value

for money and the administration was great. The only reason we had to switch to a care home was due to the immobility of my father, requiring two helpers rather than one. I would like to praise one staff member in particular for her advice and care with my dad. Her patience was endless and she was such a happy person, despite the challenges from my dad’s dementia. Thank you all carers for keeping him safe and in his own home as long as possible.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you very much for taking the time to send this review and for your very kind words. It was indeed sad that your dad had to eventually move into a care home, but we are glad we were able to enable him to stay at home until then and feel happy and supported. We will share your feedback with the team as well - thank you again.

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Review from Brian B (Husband of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

We are entirely satisfied with the service supplied and would have no hesitation in recommending the company to others.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for these lovely words and the 5-star review! It is a pleasure to see that the support from our lovely care pros is so well received. We will make sure to share your feedback with them.

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Review from C B (Daughter of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum has just reached the first anniversary of being under the care of Home Instead (Dartford) and their care professionals. During this year she has experienced only the best of care at all times. Mum's quality of life at home, under their care, has improved significantly, as has mine as I have not

had any issues/concerns/problems to worry about. Having low stress/anxiety now has allowed myself and my family to relax and enjoy the company of my mum and also without very regular phone chats, full of happy topics and laughter. The care given so devotedly, especially by her main care professional, clearly shows in my mum's well-being and contentment.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so very much for this excellent feedback. It is wonderful to read what a difference you can see in your mom, but also for yourself and as a family. We will pass your kind words on to her Care Pros and thank you for allowing us to look after your mom.

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Review from A T (Daughter of Client) published on 29 December 2022
Submitted via Website • Report

Overall Experience

The care professionals have been excellent. My mother was diagnosed with Alzheimer's in December of last year and the progression has been unexpectedly quick. The care professionals have always been professional and caring and the comments they put in their notes have really helped me to understand

what is happening.
They are responsible for reminding Mum to take her medication and cooking her lunch and preparing her tea. Often they note the food that she has enjoyed, which helps me when planning her food order.
When we first looked at a home for Mum, she said that it was too far away from her friends, I asked who she meant and she said the girls that look after me. Well done to all of the lovely staff at Dartford Home Instead.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

We were touched to read these kind words. Whilst we were sad to see her moving away, it was a real pleasure to look after your mom. Thank you for trusting us with her care and support over this time.

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Review from K F (Daughter of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience

My mum has built up a good rapport with the caregivers and looks forward to their visits. It has been a very positive experience and they always keep me informed about how she is getting on. Excellent service.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you very much for taking the time to send your feedback. We are very happy that your mom and you are so happy with our support and our communication.

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Review from Sandie S (Power of Attorney of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience

The Home Instead team have been fantastic in helping my relative in many ways. The initial service for a care professional to help her look after her home and generally keep an eye on her was good and met every expectation. The service really came into its own when my relative was diagnosed with cancer

and needed frequent trips to the hospital for radiotherapy and associated consultations.
My relative has very little long-term memory and does not have any family locally to help her with arranging hospital appointments, let alone transport. The Home Instead team has been brilliant. Organising care professionals to go with her and arranging taxis. The hospital has canceled and rearranged appointments and Home Instead have managed every time to get her there.
Absolutely fabulous - our family cannot thank you enough!

Reply from Christina Uppenkamp, Owner/ Director at Home Instead (Dartford)

Thank you very much for this brilliant review! We were glad to be able to help your relative with the hospital trips. It was at least one less worry in all the stress she had with her diagnosis. Happy to help whenever we can. Thank you again.

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Review from Mark B (Son of Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience

First time user of this company. The initial assesor was excellent and interested when he came for the initial visit. Mum was antagonistic about the whole affair but the assessor won her round.
While we were away, the two carers were great, particularly one, because the other only had to make one visit,

so I can't really judge. I felt very confident in the main carer.
On our return from holiday, Mum barely mentioned the care she received at all - further proof that she did not want to engage, but I was very impressed, and it meant we could enjoy our break without constantly thinking about Mum. I will certainly use Home Instead again next time we go away.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you so much for your review. We are glad we were able to help you relax a bit and enjoy your break in the knowledge that mom was safe and well.
It would be our pleasure to look after her again in future when you go away again - just get in touch!

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Review from Sarah L (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience

Staff was so helpful and life saving when neither my sister nor I were able to attend a hospital appointment with Mum tomorrow and she found a carer that could take Mum for us and wait for her treatment to be done and bring her home. There were no problems with her arranging it even though I know Home

Instead haven't always got enough carers to go around all the time. My sister was so impressed by the speed and efficiency of the staff and that goes for other times as well. My mums main carer is equally brilliant and my mum is very happy with her as I am.
Well done Home Instead. We chose well.

Reply from Christina Uppenkamp, Owner at Home Instead (Dartford)

Thank you for this lovely review! It was our pleasure to help out for the appointment and to look after Mum every week. We will make sure to let her Care Pro see this lovely comment about her. Thank you again for choosing us.

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