Review from Corisande A (Daughter of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

Promedica24 was recommended to me by a friend. My 87-year-old father had spent a miserable month in a nursing home after a spell in hospital. The other residents had dementia and the care itself was well under par for the amount we were paying. My father’s health was deteriorating under these circumstances

and so when we first made contact with ProMedica we made them aware of this.

From the first meeting, we were reassured that everything could be actioned swiftly and they worked tirelessly to ensure all his needs would be met. The service was exceptional in setting the process up and within two weeks dad was back in his own home with a live-in carer. Everything was very professional and easy to deal with. Dad’s health has improved physically and mentally and the carer is extremely capable and kind. To be in one’s own home nearing the end of life but with compassionate assistance offers so much more dignity and reassurance, I cannot recommend this company enough.

Reply from Promedica24, Marketing Team at Promedica24

We are thrilled with your positive experience and so glad to see the improvements in your father. Thank you for sharing your kind words.

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Review from Sally R (Niece of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience

My Auntie has been supported by Promedica24 for nearly two years. There are two carers who share her care and work three months on and three months off. I cannot praise the carers highly enough. My Auntie is extremely well looked after. The house is clean and tidy. Fresh, wholesome meals are prepared

daily. My Auntie is very comfortable and relaxed sharing her home with the carers. The Management Team are also excellent and have always answered any questions promptly and have managed the COVID situation very well. I highly recommend Promedica24.

Reply from Promedica24, Marketing Team at Promedica24

We pride ourselves on delivering high-quality care and your recognition of this is highly valued by our team. Thank you for sharing your experience.

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Review from Mick H (Brother of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience

A challenging client with behavioural problems. (picks, frontal lobe disease)
Promedica24 were absolutely superb in setting up care, very efficient and fast.
(we needed care quick)
We were with Promedica24 for 3 months using 3 male carers.
Management excellent all aspects explained in great detail.
Probably

could improve with more intense training regarding cooking English meals and communication in English before sending carers from Poland.
Would recommend.

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Review from Karen R (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

Promedica24 organised a live-in carer to look after my 81-year-old mother after a hip operation. The chosen carer was well suited to mum and she went above and beyond to look after her. For a period of 6 weeks, she delivered comfort and support, a very healthy diet and assistance with gentle exercise.

She was instrumental in helping her towards a speedy recovery. We were also sent regular updates on mum’s progress (including videos, which was lovely!). Promedica made the whole process so simple and they were flexible with dates (the date of mums operation was changed at short notice) I would highly recommend Promedica.

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Review from Kate S (Daughter of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience

Promedica24 Wirral has provided a live-in carer for my mother at short notice, during a time of upheaval and uncertainty during the Coronavirus outbreak. From my initial contact with the manager onwards, the experience has been entirely positive. The manager responded speedily and was understanding

of our needs and concerns. The carer he lined up for us has proved to be a perfect match, and the manager has provided ongoing contact and support both to our carer, my mother and me. His friendly, helpful and personal touch has been very much appreciated. Our contact with another member of Promedica has been entirely positive too. Many thanks for a top-notch service - we're very grateful, and will definitely be recommending your services to any friends or neighbours who might need it in future.

Reply from Jonathan Hayley, Regional Partner at Promedica24

Hi Kate and many thanks for your kind words. It is a privilege to help support your mother during her journey back to living independently. Kind regards, Jonathan, and all the team.

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Review from Helen S (Daughter of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience

In the past twelve months, my mum has been fortunate to have had one carer who has chosen to return to look after my mother several times now. She is an excellent carer in every way. The only reason I have not given a rating of excellent for the questions below is that at times, other carers who have

spent time looking after my mother have not always provided excellent care in the same way mums current carer does. Even so, the overall care my mum has received has been consistently good and I have felt reassured to know my mother is safe.

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Review from Joy S (Daughter of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience

My father is on the end of life register and had spent six weeks in hospital with serious health issues.
He was released from hospital once and had to be returned within 24 hours as no suitable care was available.
He desperately wanted to return home and to die there if possible. Thanks to the heroic

efforts of Promedica24 he has been able to return home with a 24 hour a day carer, and the improvement in him has been fantastic, his enjoyment of life has returned.
The whole team are extremely well coordinated which has made a massive difference to our family. For the first time in many many weeks, we are all able to sleep and relax in the knowledge he is being so well cared for.
I am fortunate to have both my parents alive at 90 and 93 although they are at different ends of the country, as a 68-year-old myself in self-isolation my position would have been unbearable without their superb help.

Reply from Chris White-Smith, Regional Partner at Promedica24

Thank you so much for your kind words. Lovely to know everyone can sleep a little more soundly in the knowledge that your father is in our hands. Best wishes from the entire team at Promedica24.

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Review from Rose T (Daughter of Client) published on 24 March 2020
Submitted via Website • Report

Overall Experience

I was struck how professional and caring the manager was, prior to our meeting he called to ask about my father, which to me spoke volumes.
Sadly my father suffered a major stroke in 2018 which left him with Aphasia, communication was very frustrating for him. It was crucial that the agency I chose,

had to be able to communicate with him and had lots of patience. He had some wonderful carers over the 12 months. They really went that extra mile, made sure he was taken out in his wheelchair daily so he could see something of the outside world rather than the four walls of his room, they spent quality time with him doing exercises, puzzles, playing endless games of dominoes which he really enjoyed. I lived 320 miles away and it was extremely important to me that I could reply on Promedica 24, between the manager and the care manager, they always made sure all ran smoothly which put my mind at ease, they were always at the end of the phone if needed. I whole heartedly recommend Promedica 24.

Reply from Mark Muller, Regional Partner at Promedica24

Thank you ever so much for your kind words Rose, it was our pleasure to support you and your father , best wishes Mark and the team.

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Review from Dora K (Regular Volunteer) published on 19 March 2020
Submitted via Website • Report

Overall Experience

Promedica24 is professional live-in care agency, consistently making good commitments. Their carers do a great job and they are managed properly by competent care managers.

Reply from Tibor Dusnoki, Regional Partner at Promedica24

Thank you very much for your kind words Dora. Much appreciated.

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Review from Teresa P (Daughter of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience

Looking for suitable/affordable care for our father who is physically disabled following a stroke and falls. A helper recommended Promedica 24 we called the manager, he was extremely reassuring and understood our situation. At our father’s home, he was extremely professional and helpful in his handling

of the meeting at which our father decided to be obstructive and angry. He was able to help Dad to understand the situation and reassure him that nothing would be put in place without his full involvement. We then met another lady to ascertain Dad’s needs in detail, preferences, care package etc she was also kind, professional and reassuring. Dad’s carer is proving to be a wonderful match for Dad, who is also very comfortable with him. The manager is regularly in contact with us, the carer and Dad to monitor how things are. We feel comforted and relieved that Dad is in the hands of such a professional and caring company. They have taken the stress out of an extremely difficult situation.

Reply from Mark Muller, Regional Partner at Promedica24

Thank you for making time to share your experience regarding our support and care, it means a great to us knowing our clients are happy. Thank you, Mark and the Team.

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Review from F M (Daughter of Client) published on 13 March 2020
Submitted via Website • Report

Overall Experience

We've had great help from Promedica24, providing a professional level of care to my elderly parents, in the privacy and comfort of their own home, over the past 18 months. The company were quick to respond to our initial request for help and have lived up to our expectations. The management and the

other staff have been easy to contact for answers to questions, or requests for information, and have worked closely with us to adjust the care package to our changing needs. They have supplied a series of kind and competent carers, the very best of whom return regularly and feels like a very valued member of our family now.
It is a great relief to us to be able to have complete trust in the level of care our parents receive.

Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you so much for your kind and thoughtful words - it is really appreciated - and for entrusting us for so long to look after your parents. It has been and continues to be a real privilege.

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Review from Vincent W (Father of Client) published on 10 March 2020
Submitted via Website • Report

Overall Experience

My son is being cared for on a one to one basis by a live-in carer, while they study at University. We have found the live-in care provided by the Promedica24 carers to be of a very high standard. They are always available when my son needs anything, which is ideal to meet his care needs while he is

away at university.

Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you so much for your kind review - it is a pleasure and a privilege to be able to support your incredible and talented son during this incredible time of a young person's life.

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Review from Jennifer R (Daughter of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience

Following a life-changing stroke one year ago my mum spent 6 weeks in the hospital, then 5 months in a care home until we could find her a more suitable house to call home. I contacted the manager at Pro-Medica and he was so helpful and kind. I felt that he truly took an interest in what would be best

for mum and helped supply her with someone who could help her settle into her new home. I was not disappointed!

The first carer mum had turned that new space into a home and settled mum into a regular routine. Mum now has her second carer and she is absolutely amazing. We feel so secure in knowing that mum is very safe in her care. She truly has mum’s best interests at heart and looks after every single detail when we are not there to assist. Mum thinks the world of her, and whilst it has not been an easy journey over the past year, she has made the situation a lot more satisfying for mum. She is an exemplary carer and we feel truly blessed to have such a lovely person looking after mum.

Daughter March 2020

Reply from Mark Muller at Promedica24

Thank you so much for sharing your thoughts regarding our service. We always enjoy visiting and are so please everyone is happy. Best Wishes Mark and the Team.

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Review from Paul J (Friend of Client) published on 19 February 2020
Submitted via Website • Report

Overall Experience

I was told about Promedica24 by social services after having problems with other care agencies who were looking after my friend and neighbour.
I had a meeting with the Regional Partner who was very helpful and understanding of the help my friend needed.
A care package was quickly and easily put in

place and since then I have had no problems.
My friends live-in carer is extremely caring and looks after him really well, she has given him a new lease of life, he enjoys her company because she takes time to interact with him, and they have a nice rapport. When she has her breaks Promedica24 is extremely efficient with the arrival and handover to the relief carer and I’m always fully informed of dates and times. I highly recommend Promedica24.

Reply from Mark Muller at Promedica24

Thank you for taking the time to share your thoughts regarding our care and support, it is always great to hear and we greatly appreciate your kind words. It is always a pleasure to visit and catch up. Great to see him doing so well.
Kind Regards

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Review from Anne (Friend of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience

We cannot speak highly enough of our carer, who proved to be an exceptional companion and carer for our 93-year-old friend. He established an excellent rapport, and his caring and compassionate manner impressed all who visited. He instituted a gentle regime to increase our friend's fitness and took

particular care over his diet. This, in turn, led to an upturn in his mental and physical wellbeing, and he was able to enjoy the benefits during the summer.
I was particularly impressed by the mutual respect and genuine friendship which developed and the selfless way in which our carer carried out his duties. He was perceptive and knowledgeable in handling any issues, both relatives and friends were confident that our friend was in good hands. Inevitably the frailty of old age took its toll, and we are all extremely grateful to Promedica24 for providing a carer of such outstanding quality at such an important time.

Reply from Mark Muller at Promedica24

Thank you for your kind words, it was always a pleasure to visit and great to know we improved the quality of someone's life. Kind regards, Mark and Team.

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Review from Helen S (Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience

I had an extremely kind and caring Polish girl looking after me for a week before my hip replacement operation and for four weeks afterwards. She was incredibly helpful, drove me to family and friends’ houses, did my shopping and we often went out together for pub lunches. She was very easy to live

with and very attentive and kept me company even when doing the wretched exercises three times a day! I felt thoroughly spoilt and I will miss her company enormously when she leaves on Tuesday. We found a Polish shop in Chichester so she cooked some Polish meals as well as all other meals. There is also a Polish service in our Catholic Church which she went to on some Sundays. Washing and ironing were done very consistently and the house has never been cleaner. I would thoroughly recommend this agency. It is extremely well run, friendly and they found me my carer within a week. During the first week, a representative from Promedica visited to check both I and my carer were happy.

Reply from Chris White-Smith at Promedica24

Hi Helen
Thanks so much for your kind words. They mean a lot to your carer, and I know she loved supporting you too! Best wishes from all at PM24 to you.

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Review from Debbie L (Daughter of Client) published on 21 January 2020
Submitted via Website • Report

Overall Experience

I was looking for a 24-hour live-in care provider for my parents. Promedica24 was given to me alongside other named providers. Having no knowledge of this type of care, I had to make a choice. I chose Promedica24, and I am so pleased I did.
I would recommend them to anyone looking for this type of

help. They were very informative and explained each and every step. They maintain contact with you doing nothing without your consent. The carers have been delightful, and my parents are well looked after.

Reply from Mark Muller at Promedica24

Thank you for your kind review Debbie, it is our pleasure to support you and your parents. Best wishes Mark and the team, Promedica 24 Dorset.

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Review from P W (Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

The care has been very good and the carer very helpful. The company have organised everything efficiently and I am happy with the service.

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Review from Lesley R (Daughter of Client) published on 9 January 2020
Submitted via Website • Report

Overall Experience

Promedica24 have been providing live-in care for my 89-year-old mum since she came out of hospital after a fall. The Carer is very supportive, kind and encouraging. The personal service from the management has been flexible and understanding. The family feel confident that mum is being very well cared

for.

Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you Lesley we really appreciate your kind feedback and are delighted your mum has been able to continue living independently with our support. We heard about the fantastic mince pies that your mum baked before Christmas.

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Review from S E (Daughter of Client) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

We have employed Promedica24 Lin-In Care since July 2019 to look after my elderly mother who has dementia and no longer able to live safely on her own. We have found Prodemedica staff to be caring and compassionate in supporting Mum in both personal and domestic care tasks. In addition, her current

carer is also very proactive in offering 'enrichment' activities which Mum really enjoys eg., going for walks together, reading books, looking through photographs together. I have also found the management staff very responsive when needed. Overall, I would recommend this company.

Reply from Gary Derbyshire at Promedica24

It is so satisfying to know when the team have performed their role so well. Thank you on behalf of the Promedica24 team for such kind words of appreciation.

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