Review from Helen L (Client) published on 1 October 2019
Submitted via Website • Report

Overall Experience

Fantastic carer. As she was only here nine days and could not do enough for me. She was so professional and knew that I was preparing to go alone for the second time.

Reply from Tibor Dusnoki at Promedica24

Dear Helen, thank you ever so much for choosing us. It has been a pleasure to support you and if you ever need us again we are here and ready to help. All the best, Tibor.

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Review from Leila B (Daughter of Client) published on 26 September 2019
Submitted via Website • Report

Overall Experience

Promedica24 have been providing live-in care for Mum since May 2019 and the care and attention she receives has been of the highest standard. The initial discussions we had in setting up the care were handled with sensitivity and respect. The support from the management and the way the care was put

into place meant that Mum was at ease straight away.
Both the ladies are extremely well trained, professional, warm, caring and nothing is too much trouble. They have adapted to Mum's changing needs flawlessly and we are confident that Mum is getting the best care possible while still remaining in her own home.
The communication with the management is very good, well organised and we have already recommended Promedica24 to friends.

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Review from Sally G (Wife of Client) published on 21 August 2019
Submitted via Website • Report

Overall Experience

When we first contacted Promedica in the UK, the Regional Partner came to see us straight away and as our need was urgent, really bent over backwards to try and help. Both he and the local Care Manager have gone above and beyond in their efforts to try and source the most suitable care for my husband,

who has Alzheimer's with challenging behaviour.
We have been provided with three care workers and each one was a really nice and kind person, conscientious with good English. Promedica were wonderful in their communications and keeping us informed, and reacting to our queries. Sadly this service didn't work for us and here is the caveat. We required a care worker who was very experienced with Alzheimer's and challenging behaviour and although the team assured us that they had the requisite experience, none of them did. So I would unhesitatingly recommend the agency for personal care and looking after someone with non-challenging behaviour.

Reply from Gary Derbyshire, Regional Manager at Promedica24

Thank you so much for your constructive comments Sally. Its great to read you appreciated the efforts of the team and that the carers really tried their best but also sad that we were not able to meet the specific needs of the family at this time. As a regulated provider it is important to have this feedback so we can continue to improve training and recruitment. We all know that dementia is a complex condition and that everyone is impacted differently. Our aim and challenge is to offer support that is appropriate to all the different forms of dementia. Your constructive comments will help with this process. I want to wish you well for the future.

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Review from Jenny K (Daughter of Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience

Promedica provided holiday cover for our own live in carer, who looked after our two elderly parents. The replacement carers all did three or four weeks live in, they were brilliant - warm, caring, competent and great fun! It was demanding work and they were all reliable, patient and responsible people.

The agency managers were excellent too, very responsive and we felt we had a very personal and exceptional level of support.
Thank you Promedica!

Reply from Dave Edwards at Promedica24

Many thanks, Jenny - it has been a great pleasure to look after your parents.

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Review from S P (Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience

Everything has been perfect and we have no complaints. The carer has been like a little sister to me. I cannot fault how everything has been organised and would recommend Promedica to a family.

Reply from Gary Derbyshire at Promedica24

I would like to show my appreciation of the kind words here, it makes all the hard work put into making our service special worth it. Thank you so much.

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Review from Katrina Y (Wife of Client) published on 29 July 2019
Submitted via Website • Report

Overall Experience

My husband has been a client of Promedica24 since December 2018. He had a stroke in July 2018 and after spending several months in hospital and rehabilitation has had 24-hour care supplied by Promedica24. I have found Promedica24 efficient to deal with and they have made the whole process easy. The

carers have all been very kind and caring and a pleasure to have living as family. My husband has made progress with their determination, drive and hard work.

Reply from Mark Muller at Promedica24

Thank you, it is our pleasure to support. Kind Regards

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Review from Richard (Power of Attorney of Client) published on 12 July 2019
Submitted via Website • Report

Overall Experience

We would like to say how satisfied we are with the service and care provided by Promedica24. Having assessed the 93-year-old client in hospital, they were able to set up a 24 hours live-in carer within five days to coincide with his return home.
The carer established a sympathetic and caring regime

which met the needs of the client in all respects, and which has been fundamental in the continued mental and physical improvement of the client.
We are impressed by the professionalism of Promedica24 and have no hesitation in making a recommendation.

We’re most grateful for the support you are giving.

Reply from Mark Muller at Promedica24

Thank you for your kind words, it is our pleasure to help people return to their homes and memories, I believe this supports people in their recovery and am so pleased everything is going so well.
Kind Regards
Mark

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Review from Debra G (Daughter of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience

The carers from Promedica who look after my father have been amazing. We trust them implicitly, they are caring, capable and kind. My father was very ill in hospital recently and our carer went in every day for several hours to ensure dad was eating and given enough fluids. We are grateful to our carer

and to Promedica for sending such wonderful people to look after my father.

Reply from Chris White-Smith at Promedica24

Thank you for your kind words. We have built up a wonderful relationship with your father over the past 18 months, and long may that continue.

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Review from Anne (Daughter of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience

It was important in deciding on live-in care for our mother that she maintain as much control over her life as possible. The managers took the time to understand what was wanted to ensure that the carer was a good match. Subsequently, they have been responsive to questions, and prompt and professional

with the administration.

The first carer spoke excellent English, showed sensitivity in helping our mother adapt, and she now feels reassured by having someone there. She also enjoys the home cooking, which is important to her and having all her shopping and cleaning taken care of. Both carers have been kind, patient and considerate regarding privacy, and we can enjoy spending time with Mum, rather than worrying about what might happen in our absence.

Although it is still early days, we are happy that a difficult situation has been eased, and that we have made a good choice both financially and, more importantly, in terms of the quality of care provided.

Reply from Mark Muller at Promedica24

Thank you for making time to provide a testimonial. It is always a pleasure to visit. Mark and the Team.

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Review from T M (Daughter of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience

I contacted Promedica24 when I was looking for a live-in carer for my very frail father who had been in hospital for many weeks and had been waiting for a social care package. He had complex medical issues and rather than wait, we decided to organise our own care. I cannot praise Promedica24 highly

enough. From start to finish the service was efficient, supportive and caring. Sadly my father had to be readmitted to hospital where he died. Dad's lovely carer remained with Dad during this time, spending time with him every day in hospital so that someone was with him most of the time, and also keeping the house looked after.
When it became clear that Dad was dying, his carer chose to remain at his bedside and continued to help me care for my dad, for which I am incredibly grateful. The carer was only with us for a short time but we now consider him to be a family friend and would recommend him and Promedica24 to anyone seeking live in care for themselves or their loved one.

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Review from Kevin B (Son of Client) published on 21 June 2019
Submitted via Website • Report

Overall Experience

We used Promedica24’s services to care for my mother when she left hospital and needed extra care. The care and assistance we received was first class, both for us as a family and my mother. The manager was always at the end of the phone if needed and would occasionally call just to check everything

was fine and we were happy. This was very helpful at a time when we, as a family, were under quite a bit of pressure and stress with full-time work as well as the worry of mum’s wellbeing. Mum’s carer was extremely caring and understanding and we felt mum was being cared for by a friend.

As time went on, mother's health, strength and confidence improved and we eventually felt it was safe to reduce the amount of care and support she needed.

We would not hesitate to use their services again if needed.

Reply from Mark Muller at Promedica24

Thank you, we hope all goes well for the future. Kind Regards

Mark

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Review from Richard H (Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience

The carers are clean, well presented and speak good English. Their spoken English has improved as they have gained confidence and spoken with people with a local accent. We also play scrabble. Their housekeeping skills are of a high standard. We have been able to talk about many things including current

affairs. We have been able to talk about many things including current affairs. My only concern is that they might express their opinions about work attitude in inappropriate places. This has not happened. They have encouraged me to use the local bus and go out more and generally encouraged me to enjoy life. They treat me with respect, dignity and a sense of humour.

Reply from Gary Derbyshire at Promedica24

It has been a pleasure to provide support for Richard, and it is very satisfying to know we are helping him to remain as independent as possible whilst offering genuine companionship.

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Review from Jacob B (Grandson of Client) published on 17 June 2019
Submitted via Website • Report

Overall Experience

My nan, 92, had been in hospital for approximately eight weeks. After an incredible health improvement and defying all odds, she went into a care home but very quickly decided she wanted to be in her own home!
As a family we realised for her to return home and be safe, Nan needed a trustworthy, full

time live in carer to support with the physical and mental demands of the home, provide peace of mind and company.
After a thorough search, Promedica24 stood out, both in the proposed level of care and customer support.
The day Nan moved back home, she was met by myself, her new carer and the Promedica24 Care Manager. The carer was extremely well presented with excellent communication skills and demonstrated extreme patience and a caring nature towards Nan. This continued throughout the whole period of which she lived with and cared for my Nan.
I can not thank Promedica24 enough for their level of service, promptness and a carer who surpassed our expectations.

Reply from Mark Muller at Promedica24

Thank you for taking the time to share your thoughts regarding our care and support, much appreciated. Kind Regards

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Review from Richard G (Son of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience

The 4 children of the cared for lady, want to express our deep gratitude to your company for everything you did for our Mum. She had an extended life to almost 101 and a half, as a result of your wonderful live-in carers, every one of them. They cared for her and really "Cared". It took the worry and

stress from us and we would recommend your company to everyone. Thank you all in management and especially your "Girls", from the bottom of our hearts.

Reply from Mark Muller at Promedica24

Thank you for your kind words Richard, it was our pleasure to care and support mum and yourselves, mum will always be remembered fondly. Kind Regards.

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Review from Philip S (Son of Client) published on 1 May 2019
Submitted via Website • Report

Overall Experience

My mother's health needs were increasing and we needed live-in care. There was a lack of local care companies specialising in this sort of care. We found Promedica24, contacted the manager to discuss our needs.

A single, live in carer started in Nov 2018, providing personal care, feeding and medication.

Mum's health continued to decline, we needed night cover as well. A second carer joined in February, providing the round the clock intensive care and support Mum needed.

Local management and the live-in care workers were excellent. Calls and queries were dealt with quickly. Regular visits and supervisions were conducted and communicated by the care managers. The carers provided updates and reassurance in a difficult time. The team also supported us. As family members with emotional ties, this was extremely important. We also ensured the carer’s felt valued.

The atmosphere was kind and caring which Mum could pick up on. This is what caring is about.

Reply from Mark Muller at Promedica24

Thank you Philip, it was a pleasure to support mum and yourselves. Best wishes from the Regional partner and team.

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Review from Elizabeth H (Daughter of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience

My family can't thank Promedica24 enough for the professional care and support they gave us while caring for mum for the last 11 months. All the carers we had in this time cared for mum extremely well with dignity, they became one of the family.

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Review from Peter C (Son of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience

Our carer over the last couple of months has been fantastic. Very dedicated, always smiling and well liked by my mother and my Aunt. Her time here ends today, but we would love to have her back sometime.

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Review from Jean O (Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

I needed post-operative care and a carer came for almost 3 weeks. She has been absolutely fantastic. I could not have anyone better and we are good friends.

Reply from John Pughe at Promedica24

Pleasure to take care of you after your operation, Jean. Hope you are continuing to get stronger and if you or your friends ever need our services in the future, please just give us a call.

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Review from Judy G (Power of Attorney of Client) published on 13 March 2019
Submitted via Website • Report

Overall Experience

She has not felt so secure and happy for many years. Her carers are friendly and treat her with dignity and respect. They are able to represent her with concerns and contact any professional support as and when needed. The head office contact is friendly and courteous.

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Review from Fleur G (Daughter of Client) published on 11 March 2019
Submitted via Website • Report

Overall Experience

Promedica24 have been providing live-in care for my mum, for the last couple of months and I cannot fault the care she has been given.

The process of setting up her care was flawless and we were well informed during every step, and we continue to be supported and kept up to date. We have used a

number of different care providers over the years and none have come close to Promedica24.

The carers are dedicated, caring and professional and listen to the needs of my Mum. They make her feel comfortable and safe in her own home, whilst also giving her that bit of extra freedom to help take her out of the house and she is always treated with dignity.

I would highly recommend Promedica24 and would like to thank you for all your support so far!

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