Review from Andrew R (Son of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience

My father received in-home care from two Promedica staff, arranged by the manager, until his deteriorating health required alternative arrangements.
I was extremely impressed by the obvious quality of their training and their professionalism. They were honest, caring, hardworking and easy to get on

with, always putting his interests first.
They could not have looked after him better if he had been their own grandfather.
I would not hesitate to recommend Promedica to someone looking for care in the home.

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Review from Tim W (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

The service has been fine. The occasional misfits have been sorted out quickly and with little fuss.

Reply from Gary Derbyshire at Promedica24

Thank you for your review, it is greatly appreciated.

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Review from Penelope N (Daughter of Client) published on 28 February 2019
Submitted via Website • Report

Overall Experience

Following my father’s death, we were in need of finding an agency to provide live-in care for my 84-year-old mother. After meeting with several agencies it was clear to me that Promedica 24 were offering the best service both in terms of compassionate care and financially. The Manager very quickly came

alongside the family and seemed to understand the situation in a heartfelt yet professional way.

The care manager has been excellent at responding to the needs of my mother and always seems to have time to listen to any problems that arise.

I would highly recommend Promedica 24 to anyone requiring 24-hour care.

Reply from Mark Muller at Promedica24

Thank you for your kind words, it is always a pleasure to visit. Kind Regards

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Review from Fran L (Daughter of Client) published on 7 December 2018
Submitted via Website • Report

Overall Experience

My 88-year-old mum is registered disabled and severely partially sighted. She had carer’s coming in to visit her during the day starting at one visit and then progressing to four times a day. After a bad fall, it was agreed with the medical professionals that she was not safe to be left alone at night.

The care agency agreed that mum required more care and put us in touch with Promedica 24. From the first conversation, we were reassured that this was the way forward. They worked quickly and the carer arrived. From the first meeting with her, we knew she was going to be perfect. She proved to be extremely hard working and completely dedicated to my mother’s needs and wellbeing. Mum became much happier and was given reassurance that should she need assistance in any way, during the day or night, somebody was there for her. She started to sleep better as I did too. Many thanks to all at Promedica, who we would not hesitate to recommend to anyone requiring live in care for a loved one.

Reply from Mark Muller at Promedica24

Thank you for your kind words, it is a pleasure for us to support mum and yourself and always an enjoyable to visit, filled with smiles and laughter. Kind Regards, Mark.

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Review from Sonia (Client) published on 14 November 2018
Submitted via Website • Report

Overall Experience

Thanks so much for your kind wishes! My dad's brothers keep telling me that I've done an amazing job to have supported my dad in keeping him at home to be cared for. It's too easy an option for families to use a care home but we are proof that it does and can work being cared for in your own home......4

years my dad had after his stroke. It was only this last year that he became bed bound. He was well looked after and his carer from day one has been truly amazing. My dad saw her as his own daughter. I would often walk in and the two of them would be sat down watching an old black and white film together, smiles on their faces. It takes a special kind of person to be a live-in carer and she was fantastic.

Reply from Mark Muller at Promedica24

Thank you for your kind words, supporting dad and yourself was always a pleasure.

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Review from L L H R (Daughter-in-law of Client) published on 8 November 2018
Submitted via Website • Report

Overall Experience

I wanted to write to say thank you so much for all your help in scheduling all the arrangements and your patience and understanding regarding my mother-in-law's continued care.

My husband and I have, overall, found the caregivers to be very good and competent in their roles. They have all been so

good, graciously understanding and delightful to work with, even if my mother-in-law didn’t always appreciate their efforts!

In particular, I have found the administrative side of working with Promedica24 to be excellent. You have always been quick to respond, easy to work with, knowledgeable and personable in your approach. It has been a huge help. The regional manager has been so helpful.

Promedica24 has excelled in providing quality service in every way. It is a reflection on them to have such outstanding employees/partners. Thank you for all you have done to keep things running smoothly.

Reply from Mark Muller at Promedica24

Thank you for taking the time.to post this review, both I and the team are very grateful for you kind words. Always a pleasure to support. Kind regards Mark.

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Review from Martyn S (Son of Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience

Was recommended to try out Promedica24 Live In Care services via a referral.

The issues we were having was -

* no dignity or support at the Care Home for elderly parent
* live in Care Support provided - was only 5 days per week
* leaving 2 days unsupported
* ended in the late evening - no

overnight cover

All the staff, so far, have been highly courteous and very professional dealing with our situation.

Best decision we ever made using Promedica24.

Well done to the manager.

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Review from Patricia (Friend of Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience

Promedica's commitment to my neighbour's care for the past 6 months has been outstanding. There has been a willingness to understand her needs as an individual and a sensitivity to the way these are changing as the months go by. The review meetings have been very good and my neighbour has been listened

to and has felt encouraged. The carers have been kind and diligent and have a genuine concern for her wellbeing.

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Review from Roger W (Son of Client) published on 12 October 2018
Submitted via Website • Report

Overall Experience

The whole family have been very happy with the standard of care and commitment shown by the most recent carers. We are so happy with the latest situation that we have asked for them to stay as long as possible. So far it has been a very good experience dealing with Promedica. Long may it continue.

Reply from John Pughe at Promedica24

Many thanks for your kind review. It is a pleasure to look after your Dad.

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Review from Angela G (Daughter of Client) published on 10 October 2018
Submitted via Website • Report

Overall Experience

We have used the Service of Promedica24 since July 2018 and have been very impressed with the professionalism, care and dedication of the carers. My dad has the benefit of being in the familiar surroundings of his own home and as his daughter living away, I have the peace of mind knowing that he is

safe and happy.

Additionally, the management back up has been extremely supportive and well organised. I would have no hesitation to recommend Promedica24.

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Review from J. T (Daughter of Client) published on 13 August 2018
Submitted via Website • Report

Overall Experience

As a family, we are extremely pleased to have engaged in the services of Promedica24.
We have previously had domiciliary care and then live in care provided by a local franchise care agency. Although two of the carers were good, the remaining 90% lacked skills either in cooking, professionalism or

the ability to follow the care plan. We approached Promedica24 with a long wish list and they have done a wonderful job of finding staff who fit the bill. The first carer sent by Promedica24 was fantastic, she has been such a positive influence and fits in like a member of the family. The most recent carer is also a great match for our needs. The regional representative and all office staff have been courteous and accommodating, which is the polar opposite of our experience with the original company. My only regret is not switching sooner. Thank you Promedica24 for everything you have done for my family.

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Review from Mary P (Sister of Client) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

Very pleasant - very willing to do whatever was requested. More than happy with this.
My sister would be pleased to have her again - excellent.

Reply from Tibor Dusnoki at Promedica24

Thanks a lot Mary, we are delighted that you and your sister were so happy with our service. It's my pleasure to say that your sister's carer was glad to support her and she'd go back to you again any time. Thank you.

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Review from M S (Son of Client) published on 4 June 2018
Submitted via Website • Report

Overall Experience

To date I have had a mixed but positive experience with Promedica.

Their ability to quickly put in place a carer for my mother was excellent.

Our first carer was wonderful.

They said at our first meeting it is possible that clients and carers can develop a deep bond of friendship. This is true.
She

was highly professional; bonding ever so well with my mother making time to discover ways to get the best nutritional support for her condition and a level of companionship with moral support ensuring my mother's health and mobility after a hip operation greatly improved, giving greater independence.

The current carer, whilst a pleasant lady, provides a level of care that with experience and self-improvement could be good.
However, the most important factor for our next contract with your company requires a carer with the ability to cook fresh, balanced meals at regular intervals to allow us to build on the great work of the first along with our Physio to further expand our goals.

Reply from Tibor Dusnoki at Promedica24

Thank you very much for your feedback. We'll do everything to improve our services even further. We appreciate you have chosen us to provide care to your mum who is a lovely lady and a privilege to look after.

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Review from Jacqueline C (Daughter of Client) published on 27 April 2018
Submitted via Website • Report

Overall Experience

It is still early days for my mother, but the first approach has been very encouraging. My mother needed immediate care and Promedica 24 supported us right from the start, advising and guiding my mother through the first stages of accepting a ‘ stranger’ into her home. My mother is very strong willed

and the carer has found the right balance to deal with her.

Reply from Tibor Dusnoki at Promedica24

Dear Jacqueline, thank you very much for your kind words. Yes, your mum is strong willed, but she's a lovely lady and I'm chuffed to see how well they get on with the carer. We'll do everything we possibly can to make your mum happy!

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Review from P S (Power of Attorney of Client) published on 25 April 2018
Submitted via Website • Report

Overall Experience

Arrangement were made for our client to have a live-in carer at very short notice over the Christmas period. The responsibilities of Promedica24, our client's family and ourselves were clearly set out from the start.
Staff were friendly and polite and provided valuable assistance and guidance in relation

to our client's domiciliary care needs. They showed a great degree of understanding and sensitivity when dealing with our client's family members. When issues arose, they were willing to discuss matters, in order to find amicable solutions.
Promedica24 provided high quality care staff, who were able to assist us with ensuring that our client spent her final days in the comfort of her own home, in accordance with her wishes.
The care provided by Promedica24 was good value when compared to the alternative of placing our client into residential care. I highly recommend contacting them if you require assistance with arranging live-in care for yourself, a family member or a client.

Reply from Chris White-Smith at Promedica24

Dear P S
Your comments are both welcomed and appreciated. I am so pleased we were able to fulfil your client and near family's wishes to the high standards you expected. It means a lot. Thank you for your support.

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Review from M B (Son of Client) published on 10 April 2018
Submitted via Website • Report

Overall Experience

Following our Mum's ageing and subsequent mobility problems, we had no alternative than to investigate permanent care home facilities. The facilities were fine, however, Mum commented many times that she would be much happier and more content within her own home surroundings. We were recommended Promedica

24, and following initial contact, two meetings were rapidly arranged to discuss, assess and clarify care and staffing requirements. Costings were completed and dates were agreed. Our Mum is now living very happily in her own home, with the excellent 22/7 care facilities provided by Promedica 24 live in trained staff, on hand for immediate care and assistance. As a family, of course, our main priority is knowing that our Mum is happy and content, and we have the added benefit of knowing that she is being very well looked after and cared for - we are all more relaxed as a result. We have no hesitation in recommending Promedica 24.

Reply from Mark Muller, Manager at Promedica24

Thank you, it is always a pleasure to visit and know we are making a positive change to someone's life and their family, Kind regards.

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Review from R M (Son of Client) published on 9 April 2018
Submitted via Website • Report

Overall Experience

After she fell at home, we put mother in a care home. She was unhappy there, so we tried live-in care. Promedica24 quickly provided a live-in carer to help mother with getting in and out of bed, washing, dressing and personal hygiene, including during the night. For two years, we had just two carers,

doing six-week stints. They showed tireless care, dedication and affection, even when she was being difficult. They also did the housework, shopping and cooking. Their English was good and they dealt with the GP, nurses, plumbers etc. They both left after two years. Promedica24 supplied another excellent carer. After mother had a spell in hospital and could not move unaided, Promedica24 arranged two full-time live-in carers, both qualified at using a hoist. They were competent, resilient and good-humoured in very trying circumstances – mother now also had dementia. Sadly, she died a few weeks later. She was much better off at home and would have had a poorer quality of life in a care home.

Reply from Mark Muller, Manager at Promedica24

Thank you for your kind words, it was a pleasure to be part of the team supporting mum, yourself and the family. Kind Regards.

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Review from David M (Client) assisted by family/friend published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

The agency responded promptly and efficiently and supplied a superb carer who precisely met the needs specified.

Reply from Tibor Dusnoki, Owner at Promedica24

Dear David, thank you for this amazing review. It was our pleasure to look after you. If you need us again please do not hesitate to contact me.
Kind regards,
Tibor

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Review from Tom K (Son of Client) published on 23 March 2018
Submitted via Website • Report

Overall Experience

We have a good relationship with all the carers and have formed lasting friendships. The carers are all of a very high standard and take great care of my mother. I find them extremely honest and I am pleased to have used Promedica24 for her care.

Reply from Tibor Dusnoki, Owner at Promedica24

Thank you, Tom, it has been a privilege to look after your mum.

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Review from Reg M (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience

Excellent at cleaning and cooking and washing.

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