Promedica24

Suite 38 Hardmans Business Centre, New Hall Hey Road, Rossendale BB4 6HH
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9.3 119 Reviews
  • Promedica24, Rossendale
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Care Provided by Promedica24

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Promedica24 (Lancashire) Ltd
  • Person in charge
  • Grzegorz Wrzosek (Country Manager)

Funding & Fees Guide for Promedica24

  • Prices

  • Live-In Care packages starting from £1095 per week
Are you the Owner/Manager of Promedica24? View your Advertising Options

Promedica24 Reviews (119)

Total of 119, showing 81-100
9.3

Promedica24 has a Review Score of 9.3 (9.281) out of 10, based on 9 reviews in the last 2 years. Over all time Promedica24 has 119 reviews.

Overall Experience

  • 96
  • 20
  • 2
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  • 1

Date Published

119
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110

Review from C M (Daughter of Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Promedica24 have provided respite care whilst my mother's live-in carer took leave. They are now about to provide long-term live-in care for us when our current carer leaves. At all times they have been responsive, professional, accountable and understanding. They have been willing to go the extra mile
and have been flexible enough to take account of our particular circumstances. They have worked collaboratively with us to help meet our needs, have welcomed our feedback and acted on it. This is all particularly important when dealing with the stresses and demands of care for the elderly in what is often a fluctuating situation. We particularly welcome the relative continuity of the care they provide as distinct from many other agencies, as well as their desire to build and maintain a relationship with us. To date, our experience has been very positive and we look forward to this next phase of our relationship with Promedica 24.

Reply from Gary Derbyshire, Franchise Partner at Promedica24

Thank you very much for your positive comments and we also appreciate your cooperation and kind welcome showed to our carers during their time caring for your mother.


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Review from Louise W (Daughter of Client) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Promedica24 - Cheshire East have supplied us with very competent and caring carers. They generally stay for a minimum of 6 weeks which has allowed my mum to develop a good relationship with the carer. The latest carer was lovely and had to return home for a while but she is due back which we are all
very happy about.
Promedica keep us up to date with any changes and are in touch with the carers on a regular basis to make sure they are happy and also to make sure my mum is being looked after properly.
I would definitely recommend Promedica to anyone that needs 24/7 care.

Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you Louise - your feedback is really appreciated. It has been and is a real privilege to look after your mum for so long now and also thank you for making our carers feel part of the family.


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Review from V M (Friend of Client) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Promedica24 carer worked hard and looked after my client well.

Reply from John Pughe, Business Director at Promedica24

Thank you for your kind review. It was a pleasure to look after your client whilst you took a carer break.


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Review from Sue L (Daughter of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had suffered a stroke just before Christmas and was going to be in the hospital for some time. My mum was also my dad's main carer as he has Parkinson’s, they are both in their 80’s. We heard of Promedica24 through the social services department as we had to consider my dads care. He prefers
to stay in his own home rather than go in a nursing home, so we inquired with Promedica about a live-in carer. Promedica24 responded quickly and came to assess my dad's needs, they were able to provide a suitably qualified carer at relatively short notice. The carer is a young polish girl and is very pleasant and speaks good English and takes very good care of my dad. My dad is very pleased with his care and being able to stay in his own home.
We have been very happy with the service provided by Promedica24. On the basis of our experience so far we wouldn’t hesitate to recommend them.

Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you so much for your kind words and for making the carer feel so very welcome.


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Review from Graham (Son-in-law of Client) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recruited the help of Promedica24 at the end of July we were preparing ourselves for the big step of having live-in care for my Mother and Father-in-law.
Now 5 weeks in and we couldn’t be happier with the service.
My mother-in-law suffers from Alzheimer’s and my Father-in-law Parkinsons. Having
live-in care has ensured they can stay in their own home – together – for a little longer.
The carer is delightful and has fitted into family life really well – I don’t know how we coped without her.
It has meant we can all sleep more easily knowing they both have the support and care they need.
It was definitely the right thing to do.
Thanks

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Review from C R (Daughter-in-law of Client) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Promedica24 has taken away the stress of caring for mum's deteriorating health. We now spend quality time when we visit, instead of struggling to keep her home running as well as ours. The live-in carers Promedica24 provide, keep her house clean and tidy, she is well cared for and enjoying her home
again. Mum has been able to stay in her own home with her memories around her. It was a big decision but it feels like we have entrusted her care to a family friend.

Reply from Mark Muller, Manager at Promedica24

Thank you, it is a pleasure to provide support and we always receive a warm welcome. I am proud to be part of a team that has enabled mum to remain in her family home. Kind Regards Mark.


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Review from Clare W (Daughter of Client) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Promedica24 for over three months and are thrilled. Throughout everyone has focussed on my mother and understanding her needs. We decided on Promedica based on this and also because of their ‘Good’ CQC report. Also, they pay the carers; they charge exactly what it says on the website
– no registration/admin fees suddenly appearing later and they have been operating in Germany for years where there is a tradition of home care - this means they really know what they are doing.

Our carer was with us within 10 days of our first meeting. She is wonderful and has made a super relationship with my mother. For her, anxiety is a huge issue and her carer does everything to keep this at bay whilst maintaining her independence – and cooking fabulous meals!


Subsequently, the regional partner has been a wonderful support – he has a charming way with my mother and keeps in close touch. Promedica have taken a huge burden off my family’s shoulders and really have exceeded our expectations.


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Review from Paul D (Son of Client) published on 8 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care package has made a great difference to my parents quality of life, enabling them to remain in their home yet receive care and support that they need to retain independence. They have thrived, being able to do things that were previously a struggle.

Reply from Rish Amod, Regional Partner at Promedica24

Dear Paul,
It's a pleasure taking care of your parents. It's wonderful to see their overall health improve. We aim to continue providing the caring service for both of them.


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Review from S R (Daughter-in-law of Client) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend 24/7 caring and Promedica24 throughout all our contact with them as they were very helpful and supportive. They supported us in choosing the right carer and she made every effort to establish a good rapport with my father-in-law. Both manager and staff were very professional
and caring at all times.

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Review from Lorraine H (Daughter of Client) published on 10 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Promedica24 have been providing live-in care for my mother since June this year. I was concerned that my mother (who has early stage dementia) would not tolerate another person living in her home or that the care would be inadequate. I need not have worried. It is so reassuring to know that, should
mum have a fall, there is always someone there to deal with the situation. The carers are professional and kind providing both high-quality care and companionship.


My only issue is with the care changeover. It would be so helpful if I could know, when a new carer arrives, exactly how long she will be staying so I can book leave from work and be there to support mum with her change of carer.


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Review from Rossco H (Son of Client) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days yet but all good. The company seems professional and competent, consistently making good on commitments. Our carer is great and first signs are very encouraging.

Reply from Tibor Dusnoki, Owner at Promedica24

Thanks a lot for your kind words. It is and has been our pleasure to look after her.


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Review from Helen W (Daughter of Client) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was given several care companies to contact when I was looking for someone to help me with my elderly mother who was coming home from hospital and required live-in care until she was back up on her feet. Promedica24 was the one company that truly seemed helpful and came through very quickly with assistance.
My contact was extremely helpful as he could see that my mother was not sure about how having someone live in would work. He found us a lovely carer, she cared for my mother very well and the situation worked perfectly. I would recommend this company to others who are looking for help with care issues.

Reply from Tibor Dusnoki, Owner at Promedica24

Dear Helen, we really appreciate your review, your kindness and your helpfulness. Thank you very much for choosing us.


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Review from Janet B (Daughter of Client) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Promedica24 to be extremely helpful and reliable.
They've trained their staff to a high standard and we have felt happy to leave Mum in their care.

Reply from Gary Derbyshire, Business Owner at Promedica24

It has been a pleasure to provide live-in-care for the family who have been very supportive to our carer. I have seen at close hand the excellent relationship that has developed between carer, the family and most importantly the family's mother. It makes the job all worthwhile.


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Review from Denise T (Niece of Client) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my aunt and uncle has been exceptional. The carers have looked after them as if they were family; nothing has been too much trouble. When my uncle was very ill, and eventually passed away, they did all they could to make him comfortable and showed him the dignity and respect he
deserved.


Knowing such good care is in place is a great comfort, and has taken a lot of pressure from me. The manager and his team have given me the confidence and peace of mind, to know that my aunt and uncle are being looked after, and taken care of in the best way possible.


I would like to thank all who have been involved for their care and dedication.


Reply from Rish Amod, Regional Partner at Promedica24

Dear Denise,
I remember the very first time that I met your aunt and uncle. They were the most wonderful and inseparable couple. It has been a blessing keeping them together in their own home. I will remember your uncle fondly, as he used to see me to the car and wave me off. We look forward to continued care for your Aunt. Kindest regards.


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Review from Carole P (Daughter of Client) published on 22 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we used the firm, I cannot recommend it more highly.
The carer they sent me was caring and put not only my mum but us at ease right away.
She was five stars, marvellous, also the whole team were fantastic, will certainly use them again.

Reply from Chris White-Smith, Owner at Promedica24

It was an absolute pleasure to care for your mother, and enable you to enjoy a relaxing and stress free break. We look forward, hopefully, to supporting you again soon. Your review means a lot to us all, especially our carer who loved her stay with you. Thank you.


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Review from Sandra B (Client) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed 24/7 care after going home from hospital I had a broken hip and this company was recommended to me by two different people.
I've had two different Polish carers and they both have spoken very good English so no problems at all with communication the care I received was to a very good standard
and nothing is ever too much trouble. I would not hesitate to recommend this company to anyone who requires a high standard of care.

Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you Sandra for your kind review. We are so glad to be able to help you come back home!


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Review from David C (Son of Client) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had two carers to date and I am delighted how well they settled in and took on the needs of my 94-year old mother so quickly. It is obvious how well my mother is coping with a carer living in and it was clearly the correct choice for her well-being.


I really cannot offer enough praise and

say what a weight has been lifted knowing that my mother can continue to live in her home but have the security of someone looking after her well-being.

Reply from Tibor, Owner at Promedica24

Thanks very much David. Your dear mother is a pleasure to look after and our carers are delighted with the family support also.


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Review from D S (Father of Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this service since March 2017 for the care of my daughter (24 hours). We have 2 carers and have found them both to be kind, caring and respectful and would certainly recommend the agency going on the service that they have given us.

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Review from R A H (Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a semi-retired farmer, I've had many accidents resulting in being crippled by Parkinson's and Arthritis. Promedica24 has been exceptional in choosing the right carer. The carer needs the strength of character to allow me to be independent with personal hygiene and jobs around the farm with safety
the first requirement.
Promedica24 has been exceptional at all levels, that means management, office, carers etc. Who has been willing to participate with humour, anything that needed doing. I'm very satisfied to recommend.

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Review from Louise M (Daughter-in-law of Client) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have recruited the help of Promedica24 at the end of July we were all preparing ourselves for the big step of having live-in care for my Mother and Father in-law.
Now 3 weeks in and we couldn't be happier with the service. My mother-in-law suffers from Alzheimer's and my Father-in-Law Parkinsons...having
live-in care has ensured they can stay in their own home together for a little longer. The carer is delightful and has fitted into family life really well - I don't know how we coped without her.
It has meant we can all sleep more easily knowing they both have the support and care they need.
It was definitely the right thing to do.
Thanks

Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you Louise for your kind words about Promedica24 Cheshire East. We are delighted to have been given the opportunity to look after your Mother and Father in-Laws and it is a real privilege to care for them in their own beautiful home.


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Current Review Score: 9.3 (9.281)

Overview of Review Score

The Review Score of 9.3 (9.281) out of 10 for Promedica24 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Promedica24 is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 52 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Promedica24 is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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