Promedica24

Suite 38 Hardmans Business Centre, New Hall Hey Road, Rossendale BB4 6HH
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9.3 119 Reviews
  • Promedica24, Rossendale
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Care Provided by Promedica24

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Promedica24 (Lancashire) Ltd
  • Person in charge
  • Grzegorz Wrzosek (Country Manager)

Funding & Fees Guide for Promedica24

  • Prices

  • Live-In Care packages starting from £1095 per week
Are you the Owner/Manager of Promedica24? View your Advertising Options

Promedica24 Reviews (119)

Total of 119, showing 101-119
9.3

Promedica24 has a Review Score of 9.3 (9.281) out of 10, based on 9 reviews in the last 2 years. Over all time Promedica24 has 119 reviews.

Overall Experience

  • 96
  • 20
  • 2
  • 0
  • 1

Date Published

119
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3
9
110

Review from Claire M (Daughter of Client) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked into 13 different care providers when our 86 year old mother's previous live-in carers handed in their notice a couple of months ago. My brother and I felt it was very important that we identified a professional company who understood our mother's specific needs and who were willing to find
her a carer with whom she could get on. My initial telephone enquiry was extremely useful and our individual requirements were explored in detail. We were impressed with the level of professionalism, and (equally importantly) we never felt as if we were being pressured to make a decision.


We needed quite a quick turn around and a suitable carer to be found in time to replace the carers who were leaving. It was helpful to be able to discuss the proposed carer with the regional manager and to see details of her profile and experience. It was also good to learn about the stringent language tests that the carers take, to ensure that communication is not likely to be a problem.


Reply from Jonathan Hayley, Regional Partner at Promedica24

Thank you, Claire, for your kind words. It is great to see your Mum going around Wilmslow with our carer and continuing to live a really independent life.


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Review from Alan s (Son of Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was personable, diligent and able to deal with changes in health circumstances of my father. She communicated very well at all times when needed. Her management team gave full support to during and following the carer's assignment. Promedica24 created peace of mind for me while away. My wife
fully supports my view as expressed here.

Reply from Mark Muller, Manager at Promedica24

Thank you so much for your kind words, it was a pleasure to support your father while you were away, so glad we were able to give you the peace of mind to enjoy your holiday. Kind Regards Mark.


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Review from S H (Sister of Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found your manager extremely helpful and able to solve any problems that have arisen.

Reply from Mark Muller, Manager at Promedica24

Thank you, it is a pleasure to support you and your brother. Kind Regards Mark.


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Review from Daphne T (Friend of Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Promedica provide consistecy and continuity with two very lovely ladies caring for a dear friend for whom I am Power of Attorney. These ladies truly care for my friend and he thrives under their care. If something is causing him anxiety they do all they can to help him in a calm way. There is always
plenty of laughter between them which is a joy to see. I am able to leave him in their safe hands knowing he is happy and safe.

Reply from Mark Muller, Manager at Promedica24

Thank you for your kind words, it is truly a joy to visit such a happy home. I am proud to be part of such a happy and caring team and knowing the work we do brings such happiness, who could ask for more.


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Review from Alfred M (Client) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of relationship. Very good company.

Reply from Mark Muller, Manager at Promedica24

Proud to support and always a pleasure to catch up Mr M


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Review from Baz (Brother of Client) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Have been very satisfied with service supplied by Promedica 24 Ltd to my 93-year-old sister, who is partially sighted and suffering from one of the forms of dementia and cannot look after herself in a safe manner. She would not be allowed to remain in her own home without the career supplied by Promedica.

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Review from Heather S (Daughter of Client) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Using Promedica for 24 hour live-in care for my mother has been a very good experience for us as a family. The initial support was excellent, easy to start up, reasonable cost, and the warm and professionalism of the ladies they supplied were second to none. My mother received the best care imaginable.
We no longer use Promedica solely because mum deteriorated so much she is now cared for in a specialist Alzheimer's home.

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Review from Robin F (Son of Client) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided to my mother is very good indeed. Her carer has been excellent in assessing and meeting my mother's needs throughout her stay. She is very cheerful and friendly and nothing is too much bother for her. She is extremely good at looking forward to see what might be changed
to improve my mother's comfort and healthcare and her communication skills with us (we live 100 miles away) is faultless. The carer is supported by the regional care manager and the owner, both of whom have been on hand to answer any queries that have been raised by the carer or ourselves. We would certainly recommend this service.

Reply from Tibor D, Regional Partner at Promedica24

Robin, thank you very much for choosing Promedica24 as your mum's care provider. It is a pleasure to have her as our client.


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Review from Caroline M (Daughter of Client) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Promedica24 provided excellent live-in care for 5 weeks when my mother had fractured her spine. It was a very difficult time for me and my family and the assistance and support Promedica24 provided was the best we could have hoped for.

Reply from Tibor D, Regional Partner at Promedica24

Thanks very much for your kind words Caroline. I do hope your mum gets well soon.


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Review from Debbie B (Client) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Promedica24 carers have been looking after me for 18 months. The girls have been great, helping me with my diet (I am diabetic), my personal care and all the housekeeping. They take me to my appointments. They also look after my two cats who mean a lot to me. I would be helpless and lonely without
my carers. They make sure I am safe and secure.

Reply from Tibor D, Regional Partner at Promedica24

Thank you very much, Debbie.


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Review from Vivien O (Daughter of Client) published on 1 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of a stressful rehab period, the family were given a week to organise 24-hour live-in care for my mother after her stroke. Main problems were very poor balance, falls, poor sight, and memory. I contacted Promedica24 who visited to assess a day later with care starting on the Friday, only
five days. The manager who assessed listened to everything that was said recording the conversation almost word for word in the care plan.


Both the carers she has had so far have been kind and caring and have set our minds at rest as we live away. It is never easy having a stranger in the house and both Nancy and the carer managed to overcome any difficulties, including language. Both Polish carers spoke good English, she sometimes found the accent problematical. The house is kept clean and tidy with good communication between family, carers and Promedica24 office.


If it were not for Promedica's so far excellent service she would have had to go to a nursing home.


Reply from Tibor D, Regional Partner at Promedica24

Thank you very much for your kind words. Your mum is a lovely lady, the carers enjoy being there looking after her.


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Review from Jackie K (Client) published on 23 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our local hospital told us about Promedica24 when we were looking for carers for my husband's parents. We have two live-in carers and we are very pleased with their work. They cook fresh meals daily and do all the housework and washing. They also provide some therapy for my mother-in-law who has dementia.
We are only too pleased to recommend Promedica24.

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Review from Michael M (Son of Client) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Standard of care provided by Care Worker exemplary however internal Promedica communications does require improvement between both Client and Promedica and Promedica and Care Worker. Once this aspect is improved then rating would move to top level.

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Review from Fred W (Client) assisted by family/friend published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Use as respite care for my father. Excellent carers. Would recommend to all.

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Review from Brian S (Son of Client) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the managers with whom I have had contact have been very good and very helpful, and have always responded quickly to my mails.
Unfortunately we started with a number of different carers, none of whom returned after their first work period. Most were good, but one was poor - poor English and
a poor level of care. One carer who has returned has been excellent, and the current replacement is also excellent so we are very pleased with the current arrangements.

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Review from Roseanne L (Daughter of Client) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer provided by Promedica was first class and managed the care of my mum in the last three months of mums life. We felt very secure with Promedica and i would recommend their prompt service and care plan.

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Review from J E W (Son of Client) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has provided my mother with a new lease of life and at 96 years of age, she has been provided with the opportunity of living in her own home with all the benefits of independence, the alternative would have been to move into permanent care.

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Review from Gerald L (Nephew of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the way Aunty is being treated. She is very well looked after.

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Review from Diane T (Daughter of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Pro-Medica to live in and care for my father since August 2015. The whole approach and understanding of care required is excellent. Two carers share the role and do 6 weekly sessions. They both provide excellent care and companionship. They undertake light chores in the house as well
as provide total care for him. One small downside is they have 2 hours a day free time. This has sometimes been a bit of a problem to organise as the family do not live close by. Overall this is the best option to enable him to stay in his own home, his wishes.

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Current Review Score: 9.3 (9.281)

Overview of Review Score

The Review Score of 9.3 (9.281) out of 10 for Promedica24 is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Promedica24 is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 52 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Promedica24 is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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