Kingsley Home Care - Waveney Valley

36F Mere Street, Diss IP22 4AD
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9.9 14 Reviews
  • Kingsley Home Care - Waveney Valley, Diss
Kingsley Home Care Services is a provider of home care services in Norfolk & Suffolk.

A wide portfolio of care services are provided including hourly care and live-in care.

Staff are highly motivated and compassionate and come from a strong care background.

Individuals are treated with dignity and respect at all times.

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Care Provided by Kingsley Home Care - Waveney Valley

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Hannah Daley (Manager)

Funding & Fees Guide for Kingsley Home Care - Waveney Valley

  • Prices

  • From £26 per hour

  • Half hour, 45 minute, hour or longer calls available. As well as Live-In care

Kingsley Home Care - Waveney Valley Reviews (14)

9.9

Kingsley Home Care - Waveney Valley has a Review Score of 9.9 (9.929) out of 10, based on 12 reviews in the last 2 years. Over all time Kingsley Home Care - Waveney Valley has 14 reviews.

Overall Experience

  • 12
  • 2
  • 0
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Date Published

14
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12
2

Review from Pamela A (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been accessing carers for my dad since last autumn. After my mum died, nearly three years ago, demands for caring for my dad on my own became increasingly difficult. A conversation with hospital staff brought me to the attention of Kingsley Care home, and suggested making contact to have support
in caring for my dad in his own home. This all started the process with carers and has dramatically altered both mine and my dad's quality of life. One staff member, from Kingsley, came out and met with me directly: He was extremely understanding in the circumstances and listened well to all my concerns. I cannot find fault at all with either them - their time and attention given to my dad means so much to me: purely for the fact that he likes them and finds them kind, caring and genuinely interested in helping him. That means so much to me and gives me peace of mind to continue living my life with both family and work commitments - improving my relationship as a daughter.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your lovely feedback, it's very much appreciated.


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Review from E G (Husband of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has a very positive view of the Kingsley care service and the carers that provides her help on the three occasions each day. I have a similar view. Each of the carers have quickly understood my wife's needs and when necessary ask me any appropriate questions as to any additional requirements.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, it's so lovely to hear.


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Review from Tracey M (Granddaughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care and couldn't be more helpful with change of visit times etc while we navigated family helping too.
Made my Grandad feel so comfortable and he always enjoyed and looked forward to the carers coming.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, it's so lovely to hear.


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Review from Diane M (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this care company for a few years now and during that time their service has been very client based.
All carers whom have been to attend to my mother and previously my father have been very professional and polite with a deep sense of caring. They have respected her and promoted
her independence when attending to personal care. During her companion visit she developed strong friendships and shared experiences with those carers giving her a sense of purpose.
Secondly I would like to express my gratitude to the staff in the office whom are always there to solve any problems, or concerns I may have to ensure positive experiences for both my mother and us as a family.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for you feedback, we really appreciate it.


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Review from L N (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Kingsley Care for some time now and both my mother and I are getting used to it now. We find the people at Waveney Valley very easy to communicate with and any problems we have are usually sorted out very quickly. The only slight issue that we have sometimes is timing but we understand
there is very little the carers can do about that if they have to stay somewhere longer. I like the fact that if any medication is running low we are emailed about it so that something can be done. I really like the service and it is really helping my mother.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for you feedback, we really appreciate it.


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Review from Deborah D (Daughter of Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with the help and support that we have received from the team at the Diss branch of Kingsley Home Care.
From the very first phone call to the manager and throughout the following months, my elderly mother has consistently received the kindest, most thoughtful and respectful
care possible.
It is our belief that the outstanding live-in care provided through Kingsley has really helped my mother's recovery from a bad fall.

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Review from Tom B (Son of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without hesitation, I highly recommend using the services of Kingsley Home Care and especially the dedicated team who have provided an outstanding service to my mother. They have been extremely supportive throughout, providing an evolving care plan to meet my Mum's changing needs and their app giving
immediate feedback on visits provides great comfort that Mum is in such capable hands. As for the Care Team themselves - every single one of them is absolutely fantastic - patient, understanding, considerate and so kind-hearted.

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Review from Paula W (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley Home Care stepped in to help my elderly mother following her discharge from hospital in December 2023. Their daily visits gave me huge peace of mind that someone would be there when I couldn't be. All the carers were very kind and thoughtful and willing to do any task.

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Review from Katie S (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having daily care visits from Kingsley for over a year now. She has got to know the regular carers well and enjoys their visits. It has provided security to my mum and peace of mind for me and my siblings. They go above and beyond and I rate them very highly. Would definitely recommend
them as an agency.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your lovely feedback, it's so nice to hear such positive things about our carers.


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Review from Laetitia O (Daughter of Client) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been an absolutely brilliant experience. My father had a negative view of having a carer and has completely changed his perceptions and can't speak more highly of them now.
The flexibility of what they do on the day according to how my parents are/the variety of things that they are willing to help
with is excellent. And they are all so friendly and chatty, giving them a feeling of a friend popping over as they get to know them.
Can't thank them enough.

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Review from Jane V (Daughter-in-law of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley Home Care Services have been brilliant with daily visits to my mother-in-law. They are easy to contact, helpful and very flexible when changes need to be made. The carers are kind, reliable and have been excellent. I would not hesitate in recommending their service as we have been delighted
and very grateful for their superb support. Thank you very much.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for the lovely feedback, I know all the carers that went into your mother-in-law enjoyed looking after her and I will be sure to pass on your feedback.


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Review from Arthur C (Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been receiving care since 30/05/23 inclusive and since that time I have been well satisfied. The carers have been courteous, punctual and have effectively taken care of my needs in the hourly period there spend with me each morning.

Reply from Georgina Johnston, Operations Director at Kingsley Home Care - Waveney Valley

Thank you so much for your lovely feedback and we are so glad that you are happy with the service that we provide. I will ensure that we share your comments with the staff.


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Review from A B (Daughter of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with service. Two introductory visits before care a good idea.
Lovely friendly carers took time to chat to him as well as assist him.
Will be using Kingsley Home Care Services again. Thank you so much.

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Review from Winifred S (Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that I get from my carer. They are very helpful.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Kingsley Home Care - Waveney Valley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Kingsley Home Care - Waveney Valley is calculated as follows: ( (65 Excellents x 5) + (5 Goods x 4) ) ÷ 70 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kingsley Home Care - Waveney Valley is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Hannah

Hannah Daley

Job Title: Registered Branch Manager

Joined: 2023

How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I have been in the care industry for 13 years, with the majority of my time spent in domiciliary care. I joined Kingsley because it was a family-run business that looked after all their staff. They had great benefits and I wanted to work with a company in my local area to provide the best care to local clients.


What do you find most rewarding about working in-home care?


Being able to provide short-term, end-of-life care which allows a person to pass awareness peacefully at home rather than in a hospital setting.


What is your vision for the future of this branch and the services it provides?


My vision for the future is for the branch to be even more successful, doubling the amount of hours and eventually covering a wider area so we can provide care to more people, and get the Kingsley name out even further.


What are your hobbies and passions outside of Kingsley?


I enjoy knitting and crochet, or just about anything crafty.


Gerri

Gerri Fincham

Job Title: Care Coordinator

Joined: 2022

When did you join Kingsley?
I joined Kingsley in March 2022


How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I have been in the care industry on and off for 12 years, I joined Kingsley after I came back from travelling and moved into the Diss area.


What do you find most rewarding about working in-home care?


I like to help people and I like to know that what I do in my job does this.


What is your vision for the future of this branch and the services it provides?


My vision for the future is that we continue to grow and support the local community.


What are your hobbies and passions outside of Kingsley?


I am a passionate traveller, I love going to new countries.


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Kevin Wheal

Job Title: Care Coordinator

Joined: 2023

When did you join Kingsley?


May 2023


How long have you been in the care industry, and what led you to join Kingsley HomeCare?


Have never been in care before and wanted to try something different. Met Gerri at a job fair in March 2023 and was interested and liked the vision of the company and Diss branch enthusiasm.


What do you find most rewarding about working in-home care?


Actually feeling that I’m making a positive difference to people's lives, helping them stay in their homes.


What is your vision for the future of this branch and the services it provides?


To continue to be recognised as providing outstanding service and recognised as the best in the area and also the company.


What are your hobbies and passions outside of Kingsley?


My Family, Reading, socialising, dog walking.


Georgina

Georgina Johnson

Job Title: Chief Operations Officer

Joined: 2020

When did you join Kingsley?


May 2013


How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I started my care journey 42 years ago. Trained as an EN(M) qualifying at the age of 20 and I was one of the youngest enrolled nurses working in an acute psychiatric hospital. I specialised and worked with advanced dementia before moving into the addiction unit. I then went on to complete my conversion course and qualified as an RGN specialising in the bleed unit. I then burnt out with the NHS and moved into Social care working as a deputy manager and then a home’s manager in a nursing home 25 years ago. I have worked with charities, social housing and finally Kingsley Healthcare. Started as a registered manager at Colne House before progressing to a Peripatetic Manager supporting homes without a manager and ensuring they were CQC-ready. Moved on to Operations manager before being offered the Regional Operations Director in 2019.


A short break from work in early 2024 before returning to my current role.


What do you find most rewarding about working in-home care?


Supporting people to live as independently as they can in their own homes. When this is no longer possible being able to support and offer live-in care or moving into one of our homes


What is your vision for the future of this branch and the services it provides?


My vision is to see Kingsley Homecare grow in not only the three areas that we currently cover but nationwide. I want us to be the provider of choice.


What are your hobbies and passions outside of Kingsley?


I enjoy good food and wine, visiting the gym, walking my dog along the beautiful Lowestoft coastline, upcycling old furniture and knitting in front of my fire on the cold winter nights.


Daniel

Daniel Wellings

Job Title: Group Business Development Manager

Joined: 2020

How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.


What do you find most rewarding about working in-home care?


I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.


What is your vision for the future of this branch and the services it provides?


My vision is that we eventually become the leading provider of home care in the UK


What are your hobbies and passions outside of Kingsley?


I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading.


Frequently Asked Questions about Kingsley Home Care - Waveney Valley

What Type of Services does Kingsley Home Care - Waveney Valley offer?

Kingsley Home Care - Waveney Valley offers Home Care & Nursing Care.

How many Carers does Kingsley Home Care - Waveney Valley employ?

Kingsley Home Care - Waveney Valley employs 40 carers.

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