From £26 per hour
Half hour, 45 minute, hour or longer calls available. As well as Live-In care
Kingsley Home Care - Waveney Valley has a Review Score of 9.9 (9.915) out of 10, based on 20 reviews in the last 2 years. Over all time Kingsley Home Care - Waveney Valley has 22 reviews.
Review from A B (Daughter of Client) published on 19 November 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Winifred S (Client) published on 7 November 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.915) out of 10 for Kingsley Home Care - Waveney Valley is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.915 for Kingsley Home Care - Waveney Valley is calculated as follows: ( (108 Excellents x 5) + (10 Goods x 4) ) ÷ 118 Ratings = 4.915
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Kingsley Home Care - Waveney Valley is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Mar 2022
Caring
Effective
Responsive
Safe
Well-led
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Job Title: Registered Branch Manager
Joined: 2023
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I have been in the care industry for 13 years, with the majority of my time spent in domiciliary care. I joined Kingsley because it was a family-run business that looked after all their staff. They had great benefits and I wanted to work with a company in my local area to provide the best care to local clients.
What do you find most rewarding about working in-home care?
Being able to provide short-term, end-of-life care which allows a person to pass awareness peacefully at home rather than in a hospital setting.
What is your vision for the future of this branch and the services it provides?
My vision for the future is for the branch to be even more successful, doubling the amount of hours and eventually covering a wider area so we can provide care to more people, and get the Kingsley name out even further.
What are your hobbies and passions outside of Kingsley?
I enjoy knitting and crochet, or just about anything crafty.
Job Title: Care Coordinator
Joined: 2022
When did you join Kingsley?
I joined Kingsley in March 2022
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I have been in the care industry on and off for 12 years, I joined Kingsley after I came back from travelling and moved into the Diss area.
What do you find most rewarding about working in-home care?
I like to help people and I like to know that what I do in my job does this.
What is your vision for the future of this branch and the services it provides?
My vision for the future is that we continue to grow and support the local community.
What are your hobbies and passions outside of Kingsley?
I am a passionate traveller, I love going to new countries.
Job Title: Care Coordinator
Joined: 2023
When did you join Kingsley?
May 2023
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
Have never been in care before and wanted to try something different. Met Gerri at a job fair in March 2023 and was interested and liked the vision of the company and Diss branch enthusiasm.
What do you find most rewarding about working in-home care?
Actually feeling that I’m making a positive difference to people's lives, helping them stay in their homes.
What is your vision for the future of this branch and the services it provides?
To continue to be recognised as providing outstanding service and recognised as the best in the area and also the company.
What are your hobbies and passions outside of Kingsley?
My Family, Reading, socialising, dog walking.
Job Title: Chief Operations Officer
Joined: 2020
When did you join Kingsley?
May 2013
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I started my care journey 42 years ago. Trained as an EN(M) qualifying at the age of 20 and I was one of the youngest enrolled nurses working in an acute psychiatric hospital. I specialised and worked with advanced dementia before moving into the addiction unit. I then went on to complete my conversion course and qualified as an RGN specialising in the bleed unit. I then burnt out with the NHS and moved into Social care working as a deputy manager and then a home’s manager in a nursing home 25 years ago. I have worked with charities, social housing and finally Kingsley Healthcare. Started as a registered manager at Colne House before progressing to a Peripatetic Manager supporting homes without a manager and ensuring they were CQC-ready. Moved on to Operations manager before being offered the Regional Operations Director in 2019.
A short break from work in early 2024 before returning to my current role.
What do you find most rewarding about working in-home care?
Supporting people to live as independently as they can in their own homes. When this is no longer possible being able to support and offer live-in care or moving into one of our homes
What is your vision for the future of this branch and the services it provides?
My vision is to see Kingsley Homecare grow in not only the three areas that we currently cover but nationwide. I want us to be the provider of choice.
What are your hobbies and passions outside of Kingsley?
I enjoy good food and wine, visiting the gym, walking my dog along the beautiful Lowestoft coastline, upcycling old furniture and knitting in front of my fire on the cold winter nights.
Job Title: Group Business Development Manager
Joined: 2020
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.
What do you find most rewarding about working in-home care?
I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.
What is your vision for the future of this branch and the services it provides?
My vision is that we eventually become the leading provider of home care in the UK
What are your hobbies and passions outside of Kingsley?
I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading.
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