Wellspring

Belvoir Maison, Crays Hill, Billericay CM11 2YA
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9.8 26 Reviews
  • Wellspring, Billericay
Wellspring is a care agency registered and regulated by the Care Quality Commission (CQC).

Wellspring provides quality care and support for service users in their own homes. Wellspring's homecare services are completely tailored to meet the needs of their service users. Wellspring's aim is to make a difference in people’s lives to live an independent and fulfilled life in their own homes.

At Wellspring, service users are at the centre of their own care by being supported to make their own decisions regarding the kind of care they need. Wellspring promotes the rights and dignity of service users by respecting their opinions and choices and promoting their wellbeing.

Services include:        

Personal care and support for adults under 65 years
Adults over 65 years
Children 0-18
Associated domestic services
24 Hours Live-In Care
Companionship
Home Help
Post-hospital care services (Reablement)

Staff:
Wellspring manages and implements a programme of staff planning, selection, recruitment, training and personal development to enable service users care needs to be met.

All staff at Wellspring have undergone background checks that is, DBS. Staff are trained to provide quality personal care that meets the standards with dignity and respect. Wellspring staff are consistently updated through training and continuous practice of personal development. This enables them to confidently and skilfully deliver quality care that suits and meets the needs of the service users.

Wellspring's care packages are designed to be flexible to accommodate changing needs. Knowledgeable and competent personnel will visit you in your home to discuss a care plan that is suitable for your needs.

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Care Provided by Wellspring

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Wellspring Corporate Ltd
  • Person in charge
  • Yemi Adeeko (Manager)

Funding & Fees Guide for Wellspring

  • Prices

  • from £26.00 per hour

Wellspring Reviews (26)

Total of 26, showing 1-20
9.8

Wellspring has a Review Score of 9.8 (9.795) out of 10, based on 15 reviews in the last 2 years. Over all time Wellspring has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
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5
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11

Review from V W (Mother of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers, friendly, reliable and effective.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for taking time to review our service. It is a pleasure to work with the family.


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Review from Angela C (Daughter of Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team that visited us to give my mother care were kind, professional and very helpful. They had my mother's dignity and welfare in mind when they carried out care which is very important. They were reliable, coming when they said they would and didn't hurry - or give the impression that they needed
to be somewhere else - which I'm sure they did.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for taking the time to provide your review! It was a pleasure to be a part of Mum's final few weeks. Have a Merry Christmas, though it may be hard without Mum.


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Review from J H (Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were all very friendly, easy to be with and professional. I have been most grateful for their care, understanding and help over the past two months.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for taking time to give us a review. Thank you for allowing us into your home, we know this can be daunting sometimes, to allow unknown people into your space. It has been a good experience working with you.


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Review from Kim L (Friend of Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers were always polite and willing. They would walk my friend and make sure he drank water. Always happy and unlike most carers they 'care'. I would highly recommend it. My friend has had many carers over the years but this company is excellent.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for the review. We appreciate the opportunity to support.


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Review from Christine P (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are always polite, cheerful and willing to help with anything when asked.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for the review. It has been a pleasure to support you. We have gained a lot from your wealth of health and social care knowledge.


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Review from Debra R (Daughter of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We appreciate the four times daily care that our bedbound mum has received from the Wellspring team. They have also shown kindness to our dad, who was our mum's primary carer. The Wellspring carers are helpful and friendly, and their care has meant that Mum was able to remain at home with Dad for over
a year, before recently finally going into a care home. The carers and their manager have kept detailed records and work well as a team.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for your review and for giving us the opportunity to support you at home.


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Review from S R (Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are nice, polite, and very professional, always wearing masks and PPE Protection. They have shown me compassion and are very helpful and they help me with whatever I need. I look forward to their daily visits. Great care company, and great staff.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for taking the time to give us a review. It is always a pleasure to visit you. A moment of pleasantness also to see your beautiful cats. You bring sunshine to our day.


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Review from Tony M (Son of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well cared for by Wellspring carers, three times a day at mealtimes, and, more recently, overnight. As a family, we have found the carers conscientious, helpful, and friendly. They have shown dedication and professionalism. Some individuals have gone way over and above in their
level of personal commitment. They have kept detailed records and have been very well supervised by their manager.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for the review you have given us. We find the whole family very helpful.
We are grateful for your encouraging words and appreciation all the time.
Best wishes


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Review from W T (Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care staff very polite and friendly, very efficient at all times. Always wear their Personal Protective Equipment. I would recommend this company to family and friends.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for your pleasant review. Thank you for allowing us into your home. We strive to do more.


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Review from D S (Daughter of Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service providers. Every carer is kind and considerate and provides my mother with the care and attention she requires with respect.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for your kind words. We are delighted to hear that Mum's care needs are met.


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Review from J M (Wife of Client) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the member of staff who attends to my husband to be polite, caring, friendly and smart, a pleasure to have in the house. Always clears up after helping my husband and does it with a smile on his face.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you very much. We will continue to strive to provide quality care.


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Review from N R (Client) assisted by family/friend published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was always prompt and fully accommodating if an early call was needed and would phone ahead if running late. Always applied PPE. Very polite, friendly and sensitive to needs required. The alternative carer is also very good. Administration staff are very thorough and patient when taking details.
As this service was provided by the council I am unaware of the cost but suggest value for money as good.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for the review. We are glad to always support.


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Review from C T (Niece of Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found your carers to be helpful, patient, caring and going out of their way to look after my aunt. They would telephone me with any concerns that they may have had. My aunt needed to spend a couple of weeks in hospital, they even visited her in their own time, which I thought went above and beyond
what I expected. They keep accurate records of day-to-day care. I would like to give special thanks to them for this - amazing ladies

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for the review sent. It's great to work with you.


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Review from Ashley R (Granddaughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies, really felt that my nan was cared about. Always friendly and talkative. Great care, and would recommend. There was one main person who came to the house, and she was excellent. I would be really happy knowing she was looking after my relative, extra special thank you to her.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for the review.
It was a great pleasure to support Nan.
Thank you also for your help - in making the resources needed available.


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Review from C M (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring and friendly staff. Always respectful. Formed a close bond with our late mother in the space of only a week. Would highly recommend them.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for giving us the opportunity to serve Mum and the family.


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Review from Debbie R (Daughter of Client) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellspring are approachable and always willing to help when I need other arrangements. The ladies are kind, professional and chatty with my mum. I would not hesitate to recommend them.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you so much for the review and for all your kind gestures.
It has been a great pleasure to work together to provide the support needed.


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Review from Lynne W (Client) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite and caring. Did anything you asked them to help you with. Gave you time to get yourself ready and help you become more independent. Always friendly, helpful and encouraging. Sometimes AM calls were quite late but tea calls were at a much better time! Very professional and well-trained staff.

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Review from K G (Daughter of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received very good support for all her needs, including support with personal care and food preparation. The carers were all very kind and helpful and took time to chat with Mum during their visits.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for the encouraging words. We are glad to be able to support.


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Review from K B (Husband of Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service provided, morning and evening.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you!
This means a lot to us.
It has been a pleasure to serve.


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Review from David M (Client) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care I received from the carers, they were excellent.

Reply from Yemi Adeeko, Manager at Wellspring

It was great working with you. Thank you for having us in your home.
We wish you all the best.


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Wellspring is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Wellspring is calculated as follows: ( (70 Excellents x 5) + (18 Goods x 4) ) ÷ 88 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wellspring is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Wellspring

What Type of Services does Wellspring offer?

Wellspring offers Home Care.

How many Carers does Wellspring employ?

Wellspring employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wellspring to verify any information. View our terms and conditions. Wellspring has a Platinum Service – more info.