Wellspring

Belvoir Maison, Crays Hill, Billericay CM11 2YA
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9.8 26 Reviews
  • Wellspring, Billericay
Wellspring is a care agency registered and regulated by the Care Quality Commission (CQC).

Wellspring provides quality care and support for service users in their own homes. Wellspring's homecare services are completely tailored to meet the needs of their service users. Wellspring's aim is to make a difference in people’s lives to live an independent and fulfilled life in their own homes.

At Wellspring, service users are at the centre of their own care by being supported to make their own decisions regarding the kind of care they need. Wellspring promotes the rights and dignity of service users by respecting their opinions and choices and promoting their wellbeing.

Services include:        

Personal care and support for adults under 65 years
Adults over 65 years
Children 0-18
Associated domestic services
24 Hours Live-In Care
Companionship
Home Help
Post-hospital care services (Reablement)

Staff:
Wellspring manages and implements a programme of staff planning, selection, recruitment, training and personal development to enable service users care needs to be met.

All staff at Wellspring have undergone background checks that is, DBS. Staff are trained to provide quality personal care that meets the standards with dignity and respect. Wellspring staff are consistently updated through training and continuous practice of personal development. This enables them to confidently and skilfully deliver quality care that suits and meets the needs of the service users.

Wellspring's care packages are designed to be flexible to accommodate changing needs. Knowledgeable and competent personnel will visit you in your home to discuss a care plan that is suitable for your needs.

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Care Provided by Wellspring

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Wellspring Corporate Ltd
  • Person in charge
  • Yemi Adeeko (Manager)

Funding & Fees Guide for Wellspring

  • Prices

  • from £26.00 per hour

Wellspring Reviews (26)

Total of 26, showing 21-26
9.8

Wellspring has a Review Score of 9.8 (9.795) out of 10, based on 15 reviews in the last 2 years. Over all time Wellspring has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
3
5
15
11

Review from D T (Daughter of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wellspring have been caring for my father, who has dementia, for the last five months and the service they have provided, has been excellent. As a company, they are very attentive, checking in with me regularly and always available to discuss queries. I cannot praise the carer highly enough. She is
efficient, kind, caring and a great support to my mother, who is Dad's full-time carer. She is knowledgeable about dementia and has given us many helpful suggestions to help to improve my dad's day to day living. If you are looking for care for a loved one, I cannot recommend Wellspring highly enough.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you, Dawn. It's been a pleasure to walk beside you supporting Mum & Dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frank W (Husband of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer for my wife is very friendly and good at seeing to my wife, who likes her very much.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you Frank for your honest review. We are glad you are pleased with our service and the standard of care provided.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris N (Wife of Client) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, both with personal care and with help around the home.
Always prompt and keen to work.

Reply from Yemi Adeeko, Manager at Wellspring

Thank you for your review! It means a lot to us.
We are glad to hear that you are happy with our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mavis E (Client) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care/support worker has been very helpful and willing. She has a very pleasant personality and is efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B W (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with this company has been excellent from day one. I would recommend them to anyone who needs a carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Honorie A (Client) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very caring and friendly and understanding of my mum's needs. Good communication skills by showing respect and maintaining her dignity at all stages of her care. I will highly recommend this home care agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Wellspring is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Wellspring is calculated as follows: ( (70 Excellents x 5) + (18 Goods x 4) ) ÷ 88 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wellspring is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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