Taunton Homecare Services Ltd

Prioryfield House, 20/21 Canon Street, Taunton TA1 1SW
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9.5 40 Reviews
  • Taunton Homecare Services Ltd, Taunton
Taunton Homecare Services is a high quality small local homecare provider that prides itself on giving Service Users the very best of personal care.

Compassionate, efficient and quality support retains the dignity and wellbeing of each client in their care. The small but dedicated team supported by their experienced manager maintains the excellence to which they aspire.

Training is key to the quality of both staff and the care they deliver and Taunton Homecare Services support their staff through all their additional training. The team works in Taunton, Norton Fitzwarren, Cotford St Luke and Bishops Lydeard and will extend their areas as they grow - whilst retaining their high standards.

Registered with the CQC August 2019.

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Care Provided by Taunton Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Taunton Homecare Services Ltd
  • Person in charge
  • Sarah Hutchings (Registered Manager)

Taunton Homecare Services Ltd Reviews (40)

Total of 40, showing 1-20
9.5

Taunton Homecare Services Ltd has a Review Score of 9.5 (9.491) out of 10, based on 8 reviews in the last 2 years. Over all time Taunton Homecare Services Ltd has 40 reviews.

Overall Experience

  • 35
  • 4
  • 1
  • 0
  • 0

Date Published

40
6
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8
32

Review from David W (Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Taunton Homecare provides a good service . My needs are very well met. The carers do a good job, fairly consistently but occasionally forget some of the jobs I need doing and do need reminding. Sadly I find it frustrating that changes to timings are not always communicated .

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Review from C G (Daughter of Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

2 years ago mum started having Taunton Homecare .. The pink ladies , I really don't know what we would do with out them ,they are always there for mum , helping her each step of the way with kindness and consideration of her needs , from the carers to the office staff , nothing is to much trouble ,
Both mum and I really appreciate them all .

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Review from William M (Husband of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found them to be very pleasant and caring people. Never a problem with booking and changing times even at very short notice and I have no hesitation in recommending them in all aspects of how they conduct their services.

Reply from Jo Long, Care Manager at Taunton Homecare Services Ltd

Thank you so much for your kind words. I truly appreciate your support and am glad to hear that your experience with us has been positive. We always strive to be flexible and accommodating, and it's great to know that our efforts have made a difference. Your recommendation means a lot to us.


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Review from A M (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taunton Homecare has helped us to take care of mum on a respite basis for almost a year. I live with her for most of the time but every couple of months, I return to my own home for 3 weeks or so. During this time the team visit her daily for an hour or so to check that she is okay and support her as
needed.
Mum is very happy with the support she is given and the kindness of all the carers who come in.
When I unexpectedly had to stay away for a slightly longer time than expected, the team managers were very supportive and extended their time for us.
We are happy with all aspects of your service. Thank you.

Reply from Jo Long, Care Manager at Taunton Homecare Services Ltd

Thank you so much for your kind words. We're thrilled to hear that Mum is happy with the support she's receiving and that our team has been able to assist you during your time away. It's wonderful to know that our carers have made a positive impact, and were always here to support you whenever needed. Your feedback means a lot to us!


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Review from Diane S (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have not been as satisfied with your service for the last 5 months due to the transfer from the client folder updates on mums condition and the care received on a daily basis. To the new app/online updates of which we have never been able to access. Therefore leaving us unaware in knowing how mum
is.
Also over this period we have had to chase for a Rota covering the following week.
We would however like to praise the actual Carers as they do a tremendous job which is a shame that your new online system is failing the overall experience.

Reply from Jo Long, Care Manager at Taunton Homecare Services Ltd

Thank you for the feedback. We know that service levels have not been what we require and have not been for the last few months. Because of this, we took action to change things. As a result, we now have a totally new management team. We have invested in new systems, training, and new managers who have already made an enormous difference in the running of the service, staff contentment, and our clients' happiness. A recent inspection from Somerset Council praised the new management team for their tremendous improvement in such a short period. However, we are not stopping there. Our new management team's desire to not only correct the legacy issues and improve but to be the very best will continue. Our new manager will shortly be visiting all of our clients in person to ensure that our service is not just meeting but exceeding their expectations.


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Review from J R (Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Taunton Homecare for the past two years and I am very happy with the service I get, they are very friendly and efficient with what they have to do, sometimes they go over their allotted time, they always clean up after themselves. I would go as far as to say they are brilliant.

Reply from Jo Long, Taunton Homecare at Taunton Homecare Services Ltd

I'm so glad to hear that you've had such a positive experience here at Taunton Homecare! The team strive to go the extra mile, even beyond their allotted time, and maintain a high standard of service.


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Review from Christopher C (Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with the utmost dignity.
Been offered good advice regarding my condition from all carers.
Received very punctual home visits.
Very happy with the service provided.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

We appreciate your kind review and very pleased you are happy with our support.


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Review from D B (Client) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, the visitors are fast becoming friends. All are so friendly (and efficient) and brighten up my day.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

We are so pleased you are happy with our service and enjoy seeing your team of carers. Thank you for taking the time in giving us a review.


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Review from David D (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My true and honest review. I had helped look after my parents who were in their nineties for many years until my own health required a period of convalescence. I thought that my brother and I were the only ones that could look after Mum and Dad and that any other carers wouldn't care to the same high
standard we wanted to provide for our much-loved parents. I was very wrong. Back in September 2021, I was searching for help! I was worried about my cancer and the fact that Mum and Dad were unable to manage without considerable help. 1st November 21 was fast approaching, the date of my operation and the date that loving care was going to be considerably reduced. I was very worried. A medical friend told me of a small care company that became my pink gems. A care company that appreciated the needs of my parents. A meeting with the team principal set my mind at ease. We never looked back. Grateful thanks to all these special carers that continue their wonderful teamwork with us today.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you so much for your kind review. It's been an absolute pleasure and privilege to support your mum and dad and know they are very special to the care team. We are very pleased you are happy with the service provided by Taunton Homecare Services.


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Review from Elizabeth L (Wife of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent in washing and dressing my husband Eric, and managing his catheter, which was inserted in November. They chat him up and make him more cheerful. It gives him somebody else to talk to besides me. The timekeeping is good and convenient for us, as any problems bring an immediate
response from the manager or her deputy. I am glad of their help and advice.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you for taking the time to send a review. I am so pleased you are happy with our service. It is a pleasure to support your husband and I know the girls enjoy their visits and chats.


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Review from Tina M (Client) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all that is done for me by this company. The carers are always pleasant and helpful.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you for taking the time to complete a review and we are very pleased you are happy with our service. I shall pass this on to your care team who I know, always look forward to seeing you.


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Review from D L (Client) assisted by family/friend published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring and very gentle, will also do "things" for me and never leave before asking if anything else to do. Can't fault the carers or the company.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you for your kind review. The team of carers that support you always enjoy their calls and we are pleased you are happy with our service.


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Review from Claire D (Daughter-in-law of Client) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received wonderful care from the carers at Taunton Homecare Services. As my father-in-law has dementia continuity of carer is of the utmost importance. I have been so impressed by the small team of regular carers that be been to deliver care to my father in law. They engage with him effectively
with time and patience, ensuring all needs are met at each visit. We would highly recommend.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you so much for your kind review and pleased you are happy with our service.


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Review from D W (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since I have been using this company, I have had nothing but good care and the most kindest of consideration. Nothing is too much trouble. The management is of the highest you can get. I would recommend them to anybody. They listen to how you feel and your needs very carefully.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you for your kind review. We are pleased that you are happy with the support from the team and know they enjoy their time with you.


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Review from Colin P (Husband of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been lucky enough to have used this provider in the past, as well as now. We could not recommend them any more highly. The standard of care is of the highest quality and they exceed all normal expectations. Their professional care, kindness, respect and all aspects of their service is beyond
reproach. We have no hesitation in recommending them to anyone. If you are able to retain their services, count yourself extremely fortunate.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you so much for your kind words and for taking the time to complete a review. I know your wife's care team enjoy their visits and am so pleased we are able to support you both.


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Review from Judyn M (Cousin of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care you give to my cousin is excellent. I am impressed with your concern for his welfare and how you manage his special needs is outstanding. My cousin has found it difficult to accept carers, but you and your staff have worked hard to gain his trust and improve the quality of his life.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you so much for your review. With having a person centred approach, we have gained the trust of your cousin and having consistency with his care team has proven to be so beneficial.


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Review from A B (Daughter of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent company. All carers were friendly and treated my mum like she was their own Mum. They could not do enough for Mum and they were very reassuring to me as I lived an hour away from Mum.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you for sending through a review. We are pleased that you were happy with the service provided for your Mum.


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Review from N O (Daughter of Client) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was very pleased with the service given. They always put his needs and wishes first.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you for your review. It was a pleasure to support your father and I know the carers always enjoyed their visits and miss him very much.


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Review from Carole G (Wife of Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this homecare reliable, friendly and very caring to the patient. Caring with dignity and a friendly approach at all times. I would certainly give them 100% in everything they do.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you for taking the time for providing your review and we are very pleased you were happy with our service.


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Review from C E (Daughter of Client) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taunton Homecare Services came to my rescue in early Jan 2021 after existing care arrangements for my Mum (who has dementia) had fallen apart. I called several homecare services without much luck but Taunton Homecare Services were responsive to questions, welcoming and provided easy to digest information
about their services. They rapidly put a care plan and arrangements in place and over the past 11 months, have been able to ramp up care visits to meet Mum's changing needs. Being a smaller company, Mum has enjoyed a rota of a small number of carers. The carers, management and office team have been a pleasure to work with and have reduced the stress I felt in trying to care for Mum from afar.

Reply from Sarah Hutchings, Registered Manager at Taunton Homecare Services Ltd

Thank you so much for your review. We really appreciate you taking the time to share your experience with us. It was a pleasure to support Mum and we are pleased you were happy with Mum's care team.


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Current Review Score: 9.5 (9.491)

Overview of Review Score

The Review Score of 9.5 (9.491) out of 10 for Taunton Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Taunton Homecare Services Ltd is calculated as follows: ( (36 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 43 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Taunton Homecare Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (4)

Jo

Jo Long

Job Title: Care Manager

Joined: 2024

With over 30 years of experience in the care industry, Jo leads with compassion, empathy, and expertise. Her dedication ensures every individual receives personalized, high-quality care, with a focus on both comfort and well-being. Jo’s leadership fosters a team committed to providing the best care possible.


Sharon

Sharon Daniels

Job Title: Office Manager

Joined: 2019

Sharon is multi-talented and the mainstay of the office. She manages rotas and all the admin around staff and service users - she is the fountain of all knowledge at THS!


Sarah

Sarah Hutchings

Job Title: Registered Manager

Joined: 2019

Highly regarded Registered Manager of this new small company that aims to deliver top quality of home care. Sarah's experience and local knowledge enable her to give strong and caring backup both to her team and Service Users.


Louise

Louise Walker

Job Title: Director -Nominated Individual

Joined: 2019

With over 30 years of running and supporting small business, Louise was perfectly placed to support and develop this small high-quality domiciliary care business with the help of her administrative team at Prioryfield House. As Director of the company overseeing finance and staffing her person centric approach to business makes her a great match for a company that really cares about both staff and Service Users


Frequently Asked Questions about Taunton Homecare Services Ltd

What Type of Services does Taunton Homecare Services Ltd offer?

Taunton Homecare Services Ltd offers Home Care.

How many Carers does Taunton Homecare Services Ltd employ?

Taunton Homecare Services Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Taunton Homecare Services Ltd to verify any information. View our terms and conditions. Taunton Homecare Services Ltd has a Platinum Service – more info.