Boomerang Healthcare Ltd

Boomerang Suite, Design Works, William Street, Gateshead NE10 0JP
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9.8 10 Reviews
  • Boomerang Healthcare Ltd, Gateshead
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Care Provided by Boomerang Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Boomerang Healthcare Ltd
  • Person in charge
  • Jacqueline Bissett (Registered Manager / Operations Manager)

Funding & Fees Guide for Boomerang Healthcare Ltd

  • Prices

  • Our Fees start FROM £25.00 per hour weekdays and £37.00 per hour weekends per carer

  • Our minimum package time is 10 hours per week
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Boomerang Healthcare Ltd Reviews (10)

9.8

Boomerang Healthcare Ltd has a Review Score of 9.8 (9.763) out of 10, based on 10 reviews in the last 2 years. Over all time Boomerang Healthcare Ltd has 10 reviews.

Overall Experience

  • 8
  • 2
  • 0
  • 0
  • 0

Date Published

10
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2
10
0

Review from M S (Wife of Client) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the carers. The way they looked after my husband, they were fabulous from start to finish. In his final days, they cared for him with the utmost dignity and respect. To be honest, they loved him, and the care between him to them was lovely to see. I would recommend this company
to everyone. Thank you so much.

Reply from Jac Bissett, Registered Manager at Boomerang Healthcare Ltd

Thank you for your kind words. It was an absolute pleasure and honour for us to provide the care and support for him. The team loved visiting you both.


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Review from R W (Wife of Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with carers, always happy to help, well-manned.

Reply from Jac Bissett, Registered Manager at Boomerang Healthcare Ltd

Thank you so much for your positive comments about our staff and service.


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Review from Jason R (Partner of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company, the girls are very good at their job. In fact, all the staff are very good at their job.

Reply from Jac Bissett, RM at Boomerang Healthcare Ltd

Thank you for your kind words. It is our pleasure to provide a great team of carers with your care package.


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Review from M K (Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with this company has been excellent. All the staff and management are very friendly. They have helped me through a lot of difficulties and emergencies.

Reply from Jac Bissett, RM at Boomerang Healthcare Ltd

Thank you for your comments; we are happy to have helped you and supported you.


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Review from Tracey D (Daughter of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff are very good with my dad, and he likes every one of his carers. They do a very good job.

Reply from Jac, RM at Boomerang Healthcare Ltd

Thank you for your positive comments and scoring, Tracey.


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Review from Lee T (Partner of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Boomerang Healthcare have been providing care for my partner who is registered blind. He finds the carers who have been to visit him to be polite, friendly and professional. All designated tasks are completed and assistance offered with independent living tasks.

Reply from Jac Bissett, Registered Manager at Boomerang Healthcare Ltd

Thank you for your positive comments. It is a pleasure to work with your partner to ensure he is cared for to a high standard and to support him to ensure he can enjoy independent living.


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Review from Gemma H (Daughter-in-law of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Boomerang are a good company but there is always room for improvement. No company is perfect but I cannot fault the staff. They always go that extra mile for my father-in-law and they never rush their call. They always have time for a chat with him and a good laugh and also us as his family. I have
to say that I've seen a massive improvement since a new staff member started in the office and if we have any issues she's straight into dealing with the matter in question. I know it can be a challenging job at times, but a simple smile goes a long way for clients and I must say the staff do that daily for my father-in-law. I would recommend it to anyone looking for a good, passionate, hardworking company.

Reply from Jac, Registered Manager at Boomerang Healthcare Ltd

Thank you for your comments. We totally agree nothing perfectly runs all the time; however, it is extremely important, for us to deliver person-centred and high-quality care, that we work closely, and consistently, with our service user(s) and their families to address any issues that arise, quickly and effectively, and adapt accordingly to prevent any re-occurrence.


To maintain our ISO 9001:2015 Quality Management System, and certification, it is extremely important that we welcome, and learn from, feedback with regular reviews of our processes to ensure we continuously improve the services and care we deliver.


It is a continued pleasure to look after your Father-in-Law.


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Review from Deborah C (Daughter of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has passed away, but the care he received was excellent. Kept me informed with any changes. I felt my dad was well looked after.

Reply from Jac Bissett, Registered Manager at Boomerang Healthcare Ltd

All of our team loved looking after your dad. Our team of carers will always work hard and consistently to deliver excellent care. One of the key priorities when delivering care is to ensure the whole team, including the support and management team, communicates effectively.


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Review from Kevin M (Client) assisted by family/friend published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the support I received, the staff are all great.
I have had one concern which was addressed and sorted out by management as soon as I made them aware. Can't fault them.

Reply from Jac Bissett, Registered Manager at Boomerang Healthcare Ltd

Thank you for your lovely response. We always work hard to address any issues swiftly to ensure high standards of care are maintained.


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Review from Douglas H (Son of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is written with immense gratitude for Boomerang Healthcare, who have provided exceptional home care for my dad. Their service is unparalleled, bringing comfort and peace to our family.
My dad receives care consisting of 2 x carers, 4 x daily. They are proactive, friendly, engage and bring
joy during their visits. Their method extends past medical care; they infuse happiness into his everyday lifestyle, improving his total wellness.
Special thanks to the carers. Their dedication, compassion and professionalism have ensured my dad’s comfort and happiness. They, along with other carers continuously demonstrate their friendliness, compassion, and professionalism.
Gratitude is also extended to the office staff. Their exemplary customer service, accommodating our requests and queries and setting high standards of professionalism. They are always ready to assist, manifesting the excellence of Boomerang Healthcare.

Reply from Jac B, Registered Manager at Boomerang Healthcare Ltd

Thank you for your kind words and positive reflection on the high standard of care the Boomerang Healthcare Team delivers.


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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Boomerang Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Boomerang Healthcare Ltd is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) ) ÷ 59 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Boomerang Healthcare Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Boomerang Healthcare Ltd

What Type of Services does Boomerang Healthcare Ltd offer?

Boomerang Healthcare Ltd offers Home Care.

How many Carers does Boomerang Healthcare Ltd employ?

Boomerang Healthcare Ltd employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Boomerang Healthcare Ltd to verify any information. View our terms and conditions. Boomerang Healthcare Ltd has a Basic Service – more info.