Caremark Havering

Scottish Mutual House, 4th Floor, 27-29 North Street, Hornchurch RM11 1RS
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9.6 24 Reviews
  • Caremark Havering, Hornchurch
Caremark Havering delivers high-quality care services to the elderly and adults with learning disabilities.

The service is person-centred and tailored to the needs of the individual following the initial free needs assessment.

All domiciliary home care services such as domestic, companionship, personal care, palliative/end of life care and live-in care are available through Caremark.

Caremark specialises in complex care needs including bedside care, dementia care and Parkinson's care.

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Care Provided by Caremark Havering

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Bal Bains (Manager)

Caremark Havering Reviews (24)

Total of 24, showing 1-20
9.6

Caremark Havering has a Review Score of 9.6 (9.633) out of 10, based on 8 reviews in the last 2 years. Over all time Caremark Havering has 24 reviews.

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Date Published

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Review from G L (Son of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coping with my Father in his senior years was both challenging and stressful. The support and guidance that have been provided to me and my family have been conscientious and very thorough. The support and kind nature provided to my Father have made us feel heart warmed and provided a great sense of
relief. My Dad was always kind, supportive, and humourous for me and my family (and many others) and it's so nice to see that approach be provided to him in his years of need. Thank you.

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Review from Andy H (Son of Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from start to finish, wouldn't hesitate to recommend them.

Reply from Baljit Bains, Director at Caremark Havering

Thank you, Andy, for the lovely feedback. Supporting your mother-in-law has been an absolute pleasure.


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Review from J N (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have looked after me since April 2023 and I can only speak highly enough about their availability and thoroughly keeping my home in a good and clean order.
I would thoroughly recommend this company to anyone.

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Review from S M (Daughter of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark staff have been a life line to my sister and I with the care of my mum. Nothing is too much trouble and are available for advice.

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Review from M S (Wife of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and kind. I would recommend Caremark to others. They are reliable, always on time.

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Review from Ritva B (Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy, happy with Caremark and the staff.

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Review from Andy S (Son of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly staff, helpful and attentive!

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Review from P C (Son of Client) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been happy with the service given, though there has been confusion recently over attendance times. She has been very happy with two members of staff, and their attendance times have been spot on. We have asked that any changes to times must be sent via email, so we can keep a paper trail for payments
made.

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Review from S C (Client) assisted by family/friend published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best. Nothing but great care. Staff are prepared to adjust to my personal circumstances.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much. It's an absolute pleasure to provide care for you.


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Review from R C (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the services from Caremark for my dad.
What a great team throughout.
Always on time and responsive to needs.
Nothing is too much trouble for the team at Caremark (Havering).
Thank you.

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Review from E B (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the carers who come to our mother-in-law. They are always on time, always have a a smile on their faces and make her laugh. I know I can fully trust everyone that goes to see her. They will let me know if there are any changes or concerns, and they allow her to be as independent as
she wants to be. They don't take over from her. They are nothing short of amazing!

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Review from M G (Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark meet my needs, always on time. I have a regular team of care and support workers who are always helpful and professional. I would recommend Caremark to anyone I know.

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Review from Neeta K (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June 2020, our dearest mum was so relieved to receive the help and care from Caremark, Hornchurch. Living abroad during the pandemic meant travel restrictions for us all. It was a huge worry as my mum needed support, especially as she was moving to her new flat during this time. I can only praise
the carers and those who manage Caremark Hornchurch for stepping in to give mum their full support on all levels and also during medical emergencies. The professionalism, assistance, kindness and punctuality of the carers made my mum feel safe and she really looked forward to their visits. It was such a help too when she needed to run local errands or go to the doctors, a carer would take her. Just weeks before the vaccine came out, Mum suddenly caught the coronavirus before Christmas and sadly passed. The Caremark management team and carers were also an enormous pillar of strength during this difficult time. We cannot express our gratitude enough to them for being like a family for Mum.

Reply from Baljit Bains, Director at Caremark Havering

Dear Neeta, thank you for such a kind review, it means so much to us all here at Caremark (Havering). Your mum was the sweetest lady. She made us all feel like family, so naturally supporting her became effortless and an absolute joy. I particularly enjoyed our shopping outings together. She really did like shopping. Her face would just light up when I turned up in my 'nippy little car' as she would call it. We would go from shop to shop to find the right items for her flat, having many laughs along the way. Together we managed to get your mum's flat looking beautiful and she was so proud of it. We were so saddened by her passing, it had an impact on us all. We miss her dearly. Fortunately, we were privileged enough to meet your beautiful mum and support her and it's that time and those memories which we will hold close to us.


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Review from Colin G (Son-in-law of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care provided to be excellent. Also, the service has been very flexible with the management adapting to changing needs.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much Colin. We really do appreciate your feedback and for kindly acknowledging our flexibility. It's always our aim to be as flexible as possible and to meet the changing needs of our client. Your mother-in-law is a lovely lady and we will always strive to be as flexible as we can to provide her person-centred care.


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Review from C G (Daughter of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company and the ladies I have dealt with to be excellent. They have been both very professional, kind and caring in all aspects of dealing with my mother and myself.

Reply from Baljit Bains, Director at Caremark Havering

Thank you, C G, for such a lovely review. Your mother is a wonderful lady. We really do enjoy supporting her and spending time with her.


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Review from J T (Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer does so much for me, I would be lost without her. Whatever I need she gets for me and I feel comfortably relaxed when she is with me. Thank you.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much J T. We are delighted that you have been matched up so well with your carer. Your carer really enjoys supporting you and looks forward to the visits so it really is a great match for you both.


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Review from Mandy P (Granddaughter of Client) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed extra assistance in caring for my 94-year-old nan, whilst she was sick. I cannot speak highly enough of the nurses and carers that helped. They were so understanding, caring and helped in any area in which we needed help. They were a fantastic help and my family and I would highly recommend
every one of the team. They also had to be very careful due to the pandemic, but we always felt that they were all so professional, empathetic, friendly and loving with Nan. Like an addition to the family. Thank you.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much for your kind review, Mandy. We absolutely loved supporting your nan. She was the sweetest lady. She had so much love to give. She would say 'I love you' as soon as we walked through the door and instantly make us feel loved. We always had a spring in our step when we were with your nan. She just created this lovely energy around her. The way she would call out to you 'Mandy, Mandy' was the cutest thing.


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Review from Tracy B (Granddaughter of Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such caring professionals who made my Nan feel safe and secure and very well cared for. They listened to the family's needs and the needs of my Nan and adapted her care accordingly. As my Nan's physical and mental health deteriorated they knew what professionals to refer Nan to e.g. Occupational Health
and District Nurses and helped the family every step of the way. Excellent care that went above and beyond.

Reply from Baljit Bains, Director at Caremark Havering

Dear Tracy, we are truly humbled by such a lovely review. Thank you so much for taking the time to write such kind words about our amazing team. Meeting a lady as sweet and loving as your nan was our privilege. Thankfully, we were able to identify very early on what support and services your nan would benefit from, and we were able to get them in place swiftly. None of this would have been possible without such a supportive and proactive family. Hats off to you all for your immense love and commitment to your nan. Together with your help, we were able to provide the quality of care and life that your nan deserved.


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Review from Alan G (Son of Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional company that I would recommend to all in need. Very flexible to all requests.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much for such lovely feedback. Can we just take this opportunity to also say how lovely it has been not only to know your mother but also to know you all as a family. It's always so amazing to see such a lovely and supportive family.


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Review from Mark B (Son of Client) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can personally say what an absolute pleasure it has been working with the team at Caremark Havering. My family and I owe a huge debt of gratitude to both the management and two very special ladies at Caremark for their unimaginable kindness and compassion, which has never faltered once, even when
finding difficult solutions to problems along the way. Their unconditional commitment and support have lead to a dramatic improvement in the health and wellbeing of my mother. It bears testimony to their methods and meticulous approach, not to mention their down to earth and normal style and manner, in providing care to the most sick and vulnerable. Frankly, I would be at a total loss without them. On behalf of my Mother and myself - a big thank you for everything.

Reply from Baljit Bains, Director at Caremark Havering

Thank you so much Mark for such lovely feedback. We are so fortunate to be supporting your dear mother. She's an incredible lady and its just so rewarding to see the progress she is making with the support of our care and support workers. The relationship between her and the care and support workers is just heartwarming, what a perfect match!


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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Caremark Havering is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Caremark Havering is calculated as follows: ( (42 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Havering is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2021

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Top 20 Home Care Providers London 2021

Recipient: Caremark Havering

Date: Friday 30 Apr 2021 More details

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Meet the Team (1)

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Bal Bains

Job Title: Director

Joined: 2019

Bal is a safeguarding lawyer by way of background and is the managing director of Caremark (Havering). Bal overseas all of the management and operations of the company to ensure the safe delivery of care to all of Caremark's clients. Bal's legal background in safeguarding provides a concrete foundation to further the CQC requirements of being safe, well-led, caring, effective and responsive.


Frequently Asked Questions about Caremark Havering

What Type of Services does Caremark Havering offer?

Caremark Havering offers Home Care.

How many Carers does Caremark Havering employ?

Caremark Havering employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Havering to verify any information. View our terms and conditions. Caremark Havering has a Platinum Service – more info.