Haven Care (Streatham)

Room 5, Hideaway, 1 Empire Mews, London SW16 2BF
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7.2 3 Reviews
  • Haven Care (Streatham), London
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Care Provided by Haven Care (Streatham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Morticia Popo (Manager)
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Haven Care (Streatham) Reviews (3)

7.2

Haven Care (Streatham) has a Review Score of 7.2 (7.167) out of 10, based on 3 reviews in the last 2 years. Over all time Haven Care (Streatham) has 3 reviews.

Overall Experience

  • 2
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  • 1

Date Published

3
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2
3
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Review from Samantha J (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleasantly surprised and so happy to finally use a professional caring care Agency after many disappointments in the past. My mother refused carers in the past. The Carer provided by Haven Care, to look after my mother, was so kind, trustworthy, committed 100 per cent to her job and very respectful.
As a result, my mother gained complete confidence in Haven Care as a care package and I have decided to use Haven Care. They have trained their staff to high standards and every action is accounted for and monitored, so a high standard of care is maintained throughout. This in turn has given me much-needed respite and reassurance. I can now finally get on with my life knowing my mother is well looked after by a care Agency I trust. The management of Haven care are very supportive and accommodating to the client’s needs. Thank you Haven Care for all your support.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from H J (Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After unsuccessful and disappointing Care Agencies, I am happy to say I have finally found the perfect care agency in Haven Care. I found Haven Care to be very professional and have trained their staff to a high standard. They work very hard with integrity. In particular, the carer who attended to me
was very professional, and hard-working and went above and beyond her care duties to ensure I was comfortable and as a result, I gained complete trust and confidence in her. This in turn finally gave me a positive experience in care. Thank you for providing a genuine carer who has the passion, and caring skills to care for others. Her communication skills are excellent and has the gift to put others at ease very easily especially when unwell or recovering. You have a gem here an asset to the Agency. I was impressed by the Haven Care Management. They listened to my needs and did their utmost best to accommodate my requirements. I recommend Haven Care to anyone looking for a good Care Agency.

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Management

Treated with Dignity

Value for Money

Review from Faria A (Daughter of Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carer has damaged my father's property. The agency has refused to pay for it. My father is a pensioner and they have responded with absolutely no regard for his health and safety.
In addition to this, we are constantly emailing them with complaints as they never stay the full hour.
They are
so unhygienic, they leave feaces and smear marks all over the bedroom as they don't bother to change their gloves.
I have video and photo evidence of all of the above however they don't seem to care at all.
We used to have another agency care and compared to them Haven Care is abysmal.
Honestly, I can't believe the council is still using them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Haven Care (Streatham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.667 for Haven Care (Streatham) is calculated as follows: ( (12 Excellents x 5) + (6 Very Poors x 1) ) ÷ 18 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Haven Care (Streatham) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Haven Care (Streatham)

What Type of Services does Haven Care (Streatham) offer?

Haven Care (Streatham) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Haven Care (Streatham) to verify any information. View our terms and conditions. Haven Care (Streatham) has a Basic Service – more info.