Retain Healthcare Ltd - Cheltenham

8 Ormond Terrace, Regent Street, Cheltenham GL50 1HR
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8.0 16 Reviews
  • Retain Healthcare Ltd - Cheltenham, Cheltenham
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Care Provided by Retain Healthcare Ltd - Cheltenham

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Community Nurse
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • General Practice Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Mental Health Nurse
  • Nursing/Care Home Nurse
  • Older Person Care
  • Paediatric Nurse
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • David Trowbridge (Manager)
Are you the Owner/Manager of Retain Healthcare Ltd - Cheltenham? View your Advertising Options

Retain Healthcare Ltd - Cheltenham Reviews (16)

8.0

Retain Healthcare Ltd - Cheltenham has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Retain Healthcare Ltd - Cheltenham has 16 reviews.

Overall Experience

  • 13
  • 2
  • 1
  • 0
  • 0

Date Published

16
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0
1
15

Review from Sharon P (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Retain Healthcare, who came to my rescue whilst I was in the district for a short visit of five days for my father's funeral. I am under NHS care where I live, but it was far too complicated to organise a reciprocal arrangement. I made a tiny contact for Retain Healthcare, one they
could easily have turned down, but worth the weight of gold to me, as I have a nasojejunal feeding tube. The nurses were competent, caring and compassionate people, who made the experience as if I was seeing friends, not receiving medical attention. They understood and respected the nuances of my treatment. Excellent service.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for your lovely feedback. Take care.


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Value for Money

Review from M K (Client) assisted by family/friend published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care I receive.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for your feedback, we value your comments.


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Review from Jean C (Partner of Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After I had a heart attack and my partner was in care, he sustained a badly broken leg. I am so grateful for the care we have received from Retain Healthcare - Cheltenham as he is able to be cared for at home, not just the physical care but the moral support. Having a nursing background, I can appreciate
the care we have been given and how professional the carers are. Thank you, Retain Healthcare.

Reply from David Trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for your lovely feedback.
Take care.


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Treated with Dignity

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Review from C B (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Retain carers go above and beyond their duties caring for my elderly mother. They are always upbeat and bring a smile to her face. I have no hesitation in recommending them. Having Retain Healthcare in place ensures my mum is getting the best care possible.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thankyou for your lovely review.
We really appreciate it.


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Value for Money

Review from Laura M (Wife of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband began to need help as he entered the final few months of life. He received kind, gentle care that suited his needs from a group of Retain Healthcare carers. The compassionate and friendly care which took place was of great comfort to me and his family and helped us prepare for his passing.
As a family, we were blessed to have Retain chosen to look after us through this time.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for your lovely feedback and for the opportunity to provide care for your husband.


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Review from Lisa H (Daughter-in-law of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Retain Healthcare Cheltenham provided an exceptional service and allowed my father-in-law the opportunity to spend his last 6 weeks at home and not in hospital. One staff member, in particular, went above and beyond the call of duty and was a huge support not only to my father-in-law but to all of us
during a very difficult time.
The team that supported him at home were professional and polite and a high level of care was provided at all times. The staff who visited the house were courteous to his needs particularly as these often changed on a day to day basis. Any concerns or issues we may have had along the way were sorted immediately and we were always kept up to date with his care. My father-in-law came first and was treated with the utmost respect, ensuring he always received what he wanted allowing him the dignity he deserved. I would certainly have no concerns in recommending them to anyone needing homecare support in the future.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for the lovely review.
We will ensure we pass the feedback to the Cheltenham team that supported your father-in-law


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Review from Roy M (Husband of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We hit the jackpot with the care and support we had from the three ladies who helped my daughter and I spend the 41 golden days at home with my wife. More than their professionalism in the way they treated my wife, they showed the personal touch when she was feeling low. The team leader was top rate
and very informative in showing me how to care for my wife. I learnt a lot. A big thank you to Retain and the three ladies, you were/are a blessing.

Reply from David Trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for the lovely feedback. Always a pleasure and we have identified the staff so will pass this review to them too.


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Review from S W (Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good care and attention.

Reply from David Trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for your response, we will forward over to the team.
If you have any questions please don't hesitate to get in contact.


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Review from W R (Daughter of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the carers. Most of them take the time to listen to daily needs. Overall, happy to help. Very friendly.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for taking the time to give your feedback.
Wishing you well in 2021.


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Review from G B (Son of Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service the girls are giving to my mother. Mum is very comfortable with the help they give. Thank you.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for your kind words. We wish you well In 2021


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Review from D R (Client) assisted by family/friend published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come to me, help me to get out of bed, take me to the toilet, help me wash and dress and take me to the lounge. If my daughters are not here, they will give me my lunch, tablets and a cup of tea. They are very kind, respectful, and I am treated with dignity. We really couldn't do without
them; its a valuable service.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you for your wonderful feedback. We will send thanks to the team.


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Review from Iris B (Wife of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received end of life care from a team of Retain carers, and I could not have asked for better support, more kindness and greater care than we received. I felt he received better and more expert care than he had received in the hospital. I will always be so grateful to the Retain team.

Reply from David Trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you so much for the lovely feedback. We will be sure to pass onto the team.


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Review from Sylvia B (Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my service and have no complaints.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Many thanks for your feedback, Sylvia. Take care and keep safe.


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Review from P T (Son of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Retain looked after my mother for a 2 week period. The staff were exceptional and so kind and gentle with her. At a very stressful time for my mother and myself, they provided the care and concern that was needed. They did a fantastic job.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank you so much for your lovely feedback. A great pleasure supporting your mother.


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Review from Caryn W (Daughter of Client) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Retain were first booked in to help mum when she came out of hospital, the girls who came were so friendly and professional Mum and my sister immediately formed a great bond with them. She loved the carers especially 2 in particular. She went into a care home for a few weeks but wanted to come home
as her condition deteriorated. I rang the office and asked what they could do and they had organised a complete 24/7 care package within a day using the familiar carers where possible, this enabled mum to get her wish, we got her home and she passed away within a few days but the care she received from the girls was amazing and the speed they were able to activate the care package gave her her wish to come home possible. As mum faded away the carers were also very caring towards me and I felt so supported at this very sad time. Thank you from the whole family we really appreciate your help.

Reply from David Trowbridge, Director at Retain Healthcare Ltd - Cheltenham

Thank You so much for your kind words. We will pass on your feedback to the office and care team that helped throughout this period for you.


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Review from D S (Son of Client) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic company, well trained and knowledgeable team. Nothing is too much trouble would highly recommend Retain Healthcare.
They cared for my mother with compassion, dignity and care, especially good throughout the recent pandemic always friendly and smiling.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Retain Healthcare Ltd - Cheltenham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Retain Healthcare Ltd - Cheltenham is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Retain Healthcare Ltd - Cheltenham is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Retain Healthcare Ltd - Cheltenham

What Type of Services does Retain Healthcare Ltd - Cheltenham offer?

Retain Healthcare Ltd - Cheltenham offers Home Care & Nursing Care.

How many Carers does Retain Healthcare Ltd - Cheltenham employ?

Retain Healthcare Ltd - Cheltenham employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Retain Healthcare Ltd - Cheltenham to verify any information. View our terms and conditions. Retain Healthcare Ltd - Cheltenham has a Basic Service – more info.