Retain Healthcare Ltd - Salisbury

Unit 6-7, Barnack Business Park, Blakey Road, Salisbury SP1 2LP
Submit a Review
8.4 9 Reviews
  • Retain Healthcare Ltd - Salisbury, Salisbury
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Trinity Homecare
Trinity Homecare
9.7
Show Retain Healthcare Ltd - Salisbury on the Map

Care Provided by Retain Healthcare Ltd - Salisbury

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Community Health Visitor
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • General Practice Nurse
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Mental Health Nurse
  • Nursing/Care Home Nurse
  • Older Person Care
  • Paediatric Nurse
  • Palliative Care
  • Palliative Care Nurse
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Nursing Care for Children
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mandy Warren (Manager)
Are you the Owner/Manager of Retain Healthcare Ltd - Salisbury? View your Advertising Options

Retain Healthcare Ltd - Salisbury Reviews (9)

8.4

Retain Healthcare Ltd - Salisbury has a Review Score of 8.4 (8.353) out of 10, based on 3 reviews in the last 2 years. Over all time Retain Healthcare Ltd - Salisbury has 9 reviews.

Overall Experience

  • 6
  • 2
  • 1
  • 0
  • 0

Date Published

9
0
0
1
8

Review from Sophie D (Sister of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I really appreciate the carers being there when I can’t; they respect him and help him with tasks he can’t do himself. It’s very important to him that he can stay in his flat, which Retain allow him to do. Sometimes the training of staff is variable. The front office is always really positive and listens
to my concerns, even if staff shortages across the industry make it hard to continue service.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury

Dear Sophie, I want to express my heartfelt gratitude for your kind and positive review. We have passed to our team and we appreciate the feedback as this helps us to improve and shape our service.
Warmest regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie S (Sister of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the Retain team. They have supported my brother wonderfully for many years. They go above and beyond to help him and to ensure he accesses services as and when he needs them, liaising with health care staff and making sure my brother's needs are understood. They act with
compassion, integrity and genuine care for those they look after. The team responds promptly to all queries and are always happy to receive feedback and work together to support the individual. A definite person-first approach! A wonderful example was a trip to a football match which my brother enjoyed tremendously. As a family, we cannot thank them enough!

Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury

Thank you for your lovely review.
Your feedback has been passed to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie P (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has very good carers whom she is happy with and likes to see the same people. They are always kind to her and she talks about them as if they are her friends. As they are regular carers it is good for is as she can be quite fussy. The family are all very happy with her care.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury

Thankyou for your lovely feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne D (Daughter of Client) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody has always been very helpful and willing, and nothing is too much trouble.

Reply from David trowbridge, Director at Retain Healthcare Ltd - Salisbury

Thank you for your lovely feedback.
Many thanks


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen B (Friend of Client) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond the call of duty. As well as being carers they have become friends. The office staff are extremely helpful, nothing is too much trouble. I would not hesitate to recommend to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T G (Wife of Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff currently looking after my husband are attentive, friendly, engaging and have proven to have my husband's safety and care a priority. They have been reliable and my husband is happy to continue having them care for him. So long as continuity of regular staff continues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley B (Wife of Client) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer we have has from the last four week have been brilliant. The care and kindness we have received are above and beyond what I experience. My husband was very unsure about using this service, but they have done everything to make him comfortable and at ease.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W C (Husband of Client) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Retain have been looking after my wife since she came out of the hospital (apart from a short spell when another company were put in). We have been happy with the care and carers. Only one time when they arrived an hour easily and cause disruption, a phone call would have suffied.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Walter B (Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who come to help us are very good at doing what they do, and my wife and I are very pleased with all.

Reply from David Trowbridge, Director at Retain Healthcare Ltd - Salisbury

Thank you for your lovely feedback. We will feed this back to the team.
Always a pleasure to support you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.353)

Overview of Review Score

The Review Score of 8.4 (8.353) out of 10 for Retain Healthcare Ltd - Salisbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.353 for Retain Healthcare Ltd - Salisbury is calculated as follows: ( (8 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 17 Ratings = 4.353

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Retain Healthcare Ltd - Salisbury is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Retain Healthcare Ltd - Salisbury

What Type of Services does Retain Healthcare Ltd - Salisbury offer?

Retain Healthcare Ltd - Salisbury offers Home Care & Nursing Care.

How many Carers does Retain Healthcare Ltd - Salisbury employ?

Retain Healthcare Ltd - Salisbury employs 250 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Retain Healthcare Ltd - Salisbury to verify any information. View our terms and conditions. Retain Healthcare Ltd - Salisbury has a Basic Service – more info.