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Retain Healthcare Ltd - Chippenham has a Review Score of 8.0 (7.972) out of 10, based on 7 reviews in the last 2 years. Over all time Retain Healthcare Ltd - Chippenham has 9 reviews.
Review from S M (Daughter of Client) published on 8 March 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Value for Money
Review from M C (Wife of Client) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from Keith M (Son of Client) published on 24 May 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from David trowbridge, Director at Retain Healthcare Ltd - Chippenham
Dear Keith, many thanks for your positive review. It's great to be able to help meet goals and outcomes, particularly those which support your partner to engage with the community and increase independence makes us really proud.
We will be sure to utilise the newfound confidence and encourage further.
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Review from Jeff T (Partner of Client) published on 3 May 2023
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Overall Experience
1.0 out of 5
Reply from David Trowbridge, Director at Retain Healthcare Ltd - Chippenham
Dear Jeff
I appreciate you taking the time to share your thoughts about our homecare services, although I must respectfully disagree with some of the points you raised. I understand that you were dissatisfied with certain aspects of our care. I would like to provide some clarification regarding your concerns.
First and foremost, we prioritise open and transparent communication with our customers and their families. It is possible that there may have been a misunderstanding or miscommunication as many of the visits were cancelled by you. We deeply regret if you felt unsupported or that our visits were too brief. Our aim is to provide comprehensive care that encompasses both physical and emotional well-being. We allocate the necessary time for each customer based on their individual needs, and we strive to enhance our scheduling processes to ensure adequate attention is given.
Our senior management team would be more than happy to meet with you to discuss our internal investigation.
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Review from Suzi D (Daughter of Client) published on 28 April 2023
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Overall Experience
5.0 out of 5
Reply from David trowbridge, Director at Retain Healthcare Ltd - Chippenham
Dear Suzi, I want to extend my sincerest gratitude for your wonderful review of our homecare services. Your kind words have filled our hearts with immense joy and appreciation. We are incredibly grateful for your support and for taking the time to share your positive experience.
Knowing that we have made a positive impact on your mother's life and provided exceptional care brings us great fulfilment. Our dedicated team strives to deliver the highest standard of care, and your review serves as a testament to our commitment and passion for what we do.
Your feedback is invaluable to us as it helps us continuously improve and tailor our services to meet the unique needs of our clients. We are delighted to have had the opportunity to serve you and are honoured to work as your home care provider.
Warmest regards.
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Review from Pamela F (Client) published on 13 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from David Trowbridge, Director at Retain Healthcare Ltd - Chippenham
Thank you for your lovely feedback. We will pass this to the team - all the best.
David
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Review from Elizabeth H (Wife of Client) published on 28 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from David trowbridge, Director at Retain Healthcare Ltd - Chippenham
Thankyou for your lovely feedback.
We will ensure it’s passed to the team.
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Management
Treated with Dignity
Value for Money
Review from Terry B (Son of Client) published on 8 March 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from David Trowbridge, Director at Retain Healthcare Ltd - Chippenham
Thank you for your kind words.
I hope your father is doing well.
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Treated with Dignity
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Review from S B (Client) published on 22 March 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Treated with Dignity
Value for Money
The Review Score of 8.0 (7.972) out of 10 for Retain Healthcare Ltd - Chippenham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.722 for Retain Healthcare Ltd - Chippenham is calculated as follows: ( (13 Excellents x 5) + (10 Goods x 4) + (8 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 36 Ratings = 3.722
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Retain Healthcare Ltd - Chippenham is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Dec 2021
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