Westmorland Homecare (Wyre & Fylde)

Westmorland Homecare, 9A/9B Darwin Court, Bispham, Blackpool FY2 0JN
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9.9 39 Reviews
  • Westmorland Homecare (Wyre & Fylde), Blackpool
Westmorland Homecare is a unique services set originally by 2 Doctors with a passion for community home care service. Their vision is to change the way homecare is delivered by making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

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Care Provided by Westmorland Homecare (Wyre & Fylde)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Becky Ashmore (Care Manager)

Westmorland Homecare (Wyre & Fylde) Reviews (39)

Total of 39, showing 1-20
9.9

Westmorland Homecare (Wyre & Fylde) has a Review Score of 9.9 (9.910) out of 10, based on 26 reviews in the last 2 years. Over all time Westmorland Homecare (Wyre & Fylde) has 39 reviews.

Overall Experience

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Review from Nick M (Husband of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review went very satisfactory - my wife (the client) and I (husband) have been very pleased with all the staff visited on care and punctuality. I told a staff member I had passed a Westmorland brochure to another potential client, who has since been visited by an Westmorland employee. The family were
very pleased with what they had heard and read.

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Review from Jenny H (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all dealings with this company in regards to my Dad's care very efficient, friendly and helpful. He especially finds one carer in particular has a good sense of humour plus two other staff members in particular show plenty of initiative in helping around the house. Their visits perk the
day up for him and help my Mum's domestic load. All the staff are lovely people who are happy to be looking after Dad. The office staff are very responsive too and look to sort out problems even going as far as contacting pharmacies to help sort out meds. Thanks guys. We all really appreciate you.

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Review from J F (Client) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be very efficient and helpful and have no problems with the service provided.

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Review from H S (Daughter of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of Westmorland's care, from the office staff who are helpful and nothing is too much trouble. The carers have all been matched to my father and mother's needs and we have a wonderful team of carers - they do excellent care and are always cheerful and respect both my parents'
needs. We have no concerns with any aspect of Westmorland's care and would not hesitate to recommend them to anyone. Thank you to everyone at Westmorland.

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Review from S W (Daughter of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Westmorland Homecare support for just under 3 years and in that time Mum has received excellent care and support and has never been let down. 100% reliability and as a family we fully trust Westmorland Care. It is hard to allow carers in to look after a relative, but we need not have worried.
Mum enjoys the visits from her carers and sees them as friends. Thank you Westmorland Homecare.

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Review from A W (Friend of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour/friend has been using Westmorland since 2019. As my friend's health deteriorated, I saw the carers more regularly, doing different things like taking her out. Previously, she had been doing things independently but was unable. The carers were so friendly; my friend enjoyed her time out
with them. They arranged birthday parties for her and all the carers attended. I even got asked to go. She went to social events, and the impact it had on my friend was incredible. She had no local family, the only people she got to see were myself and the carers. She couldn't wait for their visits. I have put this review on because you hear many bad stories about care. I have heard many from other friends, but the ladies here always seemed cheerful and happy to help. One even assisted me in taking some shopping into my house. My friend sadly passed away at the age of 100, and all the carers attended her funeral, which I thought was such a lovely touch. They sure gave her something to smile about in her last years.

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Review from Jacqui L (Partner of Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the level of care given by our team members. They have all shown my partner kindness, respect and patience and in turn, he has been appreciative of their attention and has enjoyed their visits.

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Review from K G (Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and company are excellent.

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Review from Dorothy Y (Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I receive from Westmorland Homecare. The Health Care assistants are always helpful and friendly, in fact, I regard them more as friends than carers. They never allow their own problems to encroach on their attention to clients. Occasionally, unforeseen circumstances
mean last-minute changes but they always deal with this calmly and efficiently. The staff are excellent in their efforts to ensure clients receive the carers they prefer and are most familiar with - not always an easy task. Yes, I am most satisfied.

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Review from Diane M (Daughter of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Westmorland and all the carers that attend my father. They are always very friendly, polite and professional and will go the extra mile. Thank you.

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Review from Andrew H (Son of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and reliable. They regularly review Mum's care plan with the family and ensure it is followed by the carers. On each visit, my mum is treated with respect, she doesn't have mental capacity so it is important her carers are people we trust supported by a competent management team.

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Review from S L (Daughter of Client) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know mum is in safe hands which is reassuring as I can't be with her all the time. She is treated with kindness and respect always. She feels safe in their company. Being especially supportive as my mum's dementia progresses. I'm very happy with the carriers, support care and administration staff.
Thank you.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for sharing such heartwarming feedback about the care we provide to your mum. It is deeply important to us that she feels safe and respected, and knowing that you feel reassured about her well-being truly means the world to our team. Hearing that you have had positive interactions with our carers, support staff, and administration team is encouraging and motivates us to continue our commitment to high-quality care and service. Thank you once again for placing your trust in us. We appreciate your kind words and are grateful for the opportunity to be part of your mum's care journey.


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Review from R H (Son of Client) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so wonderful with both Mum and Dad. The manager has been very helpful and all the staff I have spoken to have been great. The carers visit three times a day and provide the assistance needed for personal care and other domestic needs. Any requests or changes to the routine are quickly
implemented. The regular reviews help to ensure that all my parent's requirements are accommodated. I would recommend the company to anyone requiring care at home.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you've been satisfied with the level of care and support we've provided to both your mum and dad. Our team, from the manager to our dedicated carers, strives to deliver compassionate and responsive care tailored to each individual's needs, and your feedback is greatly appreciated. We are especially glad to know that the regular reviews have been effective in accommodating your parents' requirements and that any adjustments you've requested have been promptly addressed. Thank you again for your kind words and recommendation. It is our privilege to assist your family, and we look forward to continuing to provide your parents with the best possible care.


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Review from Christine H (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have MS and Westmorland have been looking after me for nearly the last five years now. The care I've received has been amazing. The carers are always are of any changes in my personal care and there seems to be excellent communication between them regarding such things. The company does its best to
provide the same small team for me and the times that suit me. The carers are all so lovely and become friends. My husband and I are very grateful for such high standards.

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Review from D H (Son of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied! great care and support team.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your feedback. It really does mean a lot to us all.


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Review from K G (Client) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmoreland Homecare offers a great service and have provided top-quality service.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind words. This feedback will really cheer up the team.


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Review from T B (Son of Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although over a short term, I was extremely impressed with your preparation and ability to put into place and execute a care package for my elderly parents. We have unfortunately had to place them in a care home for their safety. I found that all the carers who attended to my parents treated my parents
with dignity and in a cheerful manner. Many thanks to you all.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Your feedback and kind words are truly appreciated. I will make sure this is fed back to the team as I'm sure it will brighten up their days! We take pride in providing the level of care we would all want to receive, a service that focuses on dignity, respect and continuity. Thank you once again.


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Review from P R (Client) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care and attention given to me. No problems at all. I do like the same carer coming on a regular basis. My carer is lovely and does all the things I need doing. Many thanks.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Continuity is a fundamental part of our service. We want all of our clients to receive the same carers and to grow great friendships with one another. Your feedback really helps shape our areas of focus and I would personally like to thank you for taking the time to write a review. Thank you once again


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Review from Andy M (Son of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Homecare provides excellent care for our elderly mother. The carers constantly go the extra mile with Mum and it is clear that their role is much more than just a job. Nothing is too much trouble and care is delivered in a respectful, good-natured and humorous way, which is just what Mum
wants. They are all fantastic. Mum's package is constantly reviewed and updated to ensure it is specific for her ever-changing needs and this, together with the carer's professionalism provides our family with the assurance that Mum is in good hands.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Firstly I would like to personally thank you for your kind feedback and review of our service. It comes down to finding the very best people and developing them to become the very best carers whilst also ensuring a continuing attitude towards improvements by quality assurance practices. Your review has been very kindly received. Thank you once again.


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Review from Tracey R (Daughter of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very happy with the service for our mother's care from Westmorland Homecare. The carers are trustworthy and very helpful we would recommend them to anyone looking for care.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your kind words. We pride ourselves in finding, training and developing our staff so they meet the high standards we expect of ourselves. Thank you once again.


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Westmorland Homecare (Wyre & Fylde) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Westmorland Homecare (Wyre & Fylde) is calculated as follows: ( (141 Excellents x 5) + (14 Goods x 4) ) ÷ 155 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Wyre & Fylde) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (3)

Amanda

Amanda Sutton

Job Title: Care Manager

Joined: 2019

When I started my journey with Westmorland Homecare I was new to care and it was something I had never done before. However, I quickly settled into my role as an HCA and loved my day-to-day duties, loved seeing all my regular clients and helping them stay independent.


After 12 months of being with Westmorland, I was offered a Senior position and my favourite duty was mentoring and guiding new HCAs. I loved this opportunity because it is really rewarding and there’s nothing better than seeing their confidence grow just like mine did.


After 18 months I found out I had been shortlisted for an award at the Great British Care Awards for ‘Newcomer to care’! Needless to say, this was a huge surprise!


I am over the moon to have been promoted to Care manager leading our very special team.


Jade

Jade Street

Job Title: Care Coordinator - Recruitment and Social Media Engagement

Joined: 2020

I have always been passionate about Health and Social care since being in high school where I did my work placement in a Care Home looking after people with dementia. I loved the aspect of making a positive difference to people and always trying to enhance their lives, reflecting on this I then decided to go to college and study my Level 3 in Health & Social Care. During my education, I had the pleasure of completing a work placement at the hospital looking after the elderly and in a care home.


Post College I then completed 100 hours of work placement combined working as a student nurse at Clifton hospital giving rehabilitation to patients enabling them to safely get back to living at home and at the day surgery unit at Blackpool Victoria Hospital. Doing work placement and working in lots of different environments allowed me to work alongside lots of different people and gain lots of experience and confidence.


I have worked full time in a Care Home with Dementia residents and this opened my eyes to how much great, person-centred care can impact the individuals lives and their families too. It made me want to be the best carer I could be and give them the best quality of life. I then moved on to Domiciliary care and eventually found my way to Westmorland homecare as a carer. I have loved every minute of working for this company and loved building relationships with the clients and treating them as if they were my family.


I am now a Recruitment Coordinator for the company, and I want to do everything I can to recruit the best carers to ensure the clients are getting the best care possible, whilst ensuring the carers receive all the support they need. I look forward to chatting with you.


Poppy

Poppy Crossley

Job Title: Coordinator - Happiness and Enrichment

Joined: 2019

I started work here back in 2019, I love my job, it’s so important that no matter what happens I support and look after everyone who comes in and out the office. I’d love to see you so please do pop in.


Frequently Asked Questions about Westmorland Homecare (Wyre & Fylde)

What Type of Services does Westmorland Homecare (Wyre & Fylde) offer?

Westmorland Homecare (Wyre & Fylde) offers Home Care.

How many Carers does Westmorland Homecare (Wyre & Fylde) employ?

Westmorland Homecare (Wyre & Fylde) employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Wyre & Fylde) to verify any information. View our terms and conditions. Westmorland Homecare (Wyre & Fylde) has a Platinum Service – more info.