Westmorland Homecare (Wyre & Fylde)

Westmorland Homecare, 9A/9B Darwin Court, Bispham, Blackpool FY2 0JN
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9.9 39 Reviews
  • Westmorland Homecare (Wyre & Fylde), Blackpool
Westmorland Homecare is a unique services set originally by 2 Doctors with a passion for community home care service. Their vision is to change the way homecare is delivered by making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

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Care Provided by Westmorland Homecare (Wyre & Fylde)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Becky Ashmore (Care Manager)

Westmorland Homecare (Wyre & Fylde) Reviews (39)

Total of 39, showing 21-39
9.9

Westmorland Homecare (Wyre & Fylde) has a Review Score of 9.9 (9.910) out of 10, based on 26 reviews in the last 2 years. Over all time Westmorland Homecare (Wyre & Fylde) has 39 reviews.

Overall Experience

  • 37
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Date Published

39
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Review from D B (Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a great relationship with Westmoreland Homecare. I am treated with dignity and respect at all times. Westmoreland has given me my life back.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for sharing your positive experience with Westmorland Homecare. It's heartening to hear that our approach to care, has had such a significant impact on your life. Our team is dedicated to providing care that not only meets needs but also enhances the lives of those we serve. Knowing that we've played a role in restoring your independence and quality of life is truly rewarding for us. Your words are a great encouragement to our team, and we look forward to continuing our relationship with you.


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Review from A D (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Westmorland Homecare since Feb 2020. They have consistently provided excellent personalised care for mum. The ladies (carers) are reliable, pleasant, and efficient and her package is very tailored to her specific needs. They have never let us down and have jumped in for last-minute requests
which is very much appreciated. Contacting them, at any time of need, has been dealt with promptly and efficiently. I am so grateful for their kindness towards mum and their understanding towards me and the whole care situation.

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Review from Elizabeth P (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westmorland Agency (Wyre and Fylde) provided outstanding care to our dad over the course of a year. We, his children all live in the south of the country, at least five hours' journey time away. At first, carers mainly developed a relationship with dad, winning his trust and respect and notified us
if they had any concerns. When he faced emergencies, they accompanied him to and stayed with him until one of us took over. As his care needs increased, so the care they provided changed and increased. In the last six weeks of his life, they provided outstanding end-of-life care as well. Our dad was lucky to be cared for by the Wyre and Fylde team at Westmorland. The team leaders, stood out in particular for their willingness to always go the extra mile for dad, staying with him into the night and overnight too. Thank you.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Receiving your feedback is both heartwarming and humbling. The team at Westmorland Homecare are passionate about providing compassionate and adaptive care to meet the changing needs of those we serve. We understand the importance of trust and reliability, especially when distance challenges family involvement. It was our honour to support your father and your family through his journey. Thank you for acknowledging our team's dedication - it means the world to us.


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Review from Jane E (Daughter of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round. We are very happy with everything and would happily recommend Westmorland to anyone requiring care.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

We are incredibly grateful for your feedback and are delighted to know that you found our service excellent. It is our top priority at Westmorland to ensure that every aspect of our care meets your needs, and to know we have done so is very fulfilling. Thank you for your willingness to recommend us - it is one of the highest compliments we can receive


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Review from P O (Wife of Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service are fantastic! All of the carers are fabulous and each brings something different to the visits. My husband is so happy to be home and appreciates everything Westmorland do.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you very much for your kind words and for taking the time to share your positive experience. We strive to deliver the highest standard of care, and it is truly rewarding to hear that our efforts have resonated with you. We are deeply thankful for your recommendation and are pleased to have been able to meet your expectations.


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Review from J P (Son of Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the whole family, every single one of the Westmorland staff that myself, my brothers and of course, dad dealt with were absolutely fantastic. The care provided was just that, care! Not just turning up as a box-ticking exercise as we had experienced beforehand, it was proper care. Without Westmorland
dad's last year would have been unbearable. Thank you all for your steadfast care of dad, much appreciated.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind words and positive feedback. I will be sure to let the team know! It will certainly brighten up their days. The level of care you mentioned is something we pride ourselves on, and is one of the reasons we created Westmorland Homecare - To create a care company that exceeds expectations and provides an outstanding level of support. Once again, thank you for your kind words.


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Review from Ailsa U (Daughter of Client) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been so happy with your care. I do not need to worry about my mum when I am not able to be there. The support you give is next to none. Don't need to change anything, it is fantastic support.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thanks for your kind words. I'm sure Mum's team of HCAs and Coordinators will be absolutely thrilled to receive this feedback. It's so lovely that you as a family member can feel the support and that Mum is also able to receive the care she requires whilst being really happy!


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Review from Pat B (Client) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Already recommended to my neighbour, and I already have recommended your company.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your review, It really is so lovely to hear how happy you are with the service. Thank you for recommending the service to your neighbours too - it really does make us feel proud knowing that our clients are recommending us.


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Review from Jonathan A (Son of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent visits, start of a longer journey.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for the 5-star review and for stating that the visits are excellent. It really means a lot to us to hear such great feedback about our visits - we really do emphasize the fact that care is very much about enriching people's lives and providing a great service.


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Review from J R (Daughter of Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Westmorland Homecare is excellent. The carers are punctual, reliable and treat my mum with dignity and respect. They are always friendly and caring and the service is allowing Mum to stay in her own home. It may be a little more expensive than some other providers, but well worth
it. Highly recommend.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind, honest words. I am so glad our service is allowing mum to stay in her own home, that's what we are all about. Independence in your own home. I will pass on your compliments to Mums team - I'm sure they will absolutely love the feedback!


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Review from C E (Daughter of Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, carers, punctuality, professionalism and attention to detail is all top quality. You really get what you pay for.
The team are all amazing and we feel really well supported.
I only wish I could recommend them more, I wish I found Westmorland sooner.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you. Your review is greatly appreciated. The team really are amazing and they all certainly love what they do! I will make sure your amazing feedback is shared amongst the team, i know they will all appreciate it.


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Review from Jon I (Son of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all the companies I have seen, none compare to the outstanding service the wonderful people at Westmorland provide. We are so happy we see the same carers visiting and they always turn up when they are meant to. They do extras for us when we need it and they are extremely good at responding when
our needs change, sometimes last minute! What a company, what great staff, couldn't recommend them enough. Thank you for everything you do especially during these times. It does not go unnoticed.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

This review is greatly appreciated and thank you for taking the time to write this for us. We pride ourselves on sending the same carers each time at the times your loved ones chose - it allows for us to build amazing relationships, continuity and trust. The extras that we do are a part of the service, we will always be as responsive as you need us to be.


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Review from Tim B (Son of Client) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Westmorland Homecare from initial consultation onwards has been impeccable. They are punctual, caring and compassionate and often go above and beyond. The detail is second to none, and my father is delighted with the help he receives. We all feel as though a weight has been lifted
since Westmorland started. I can't recommend them highly enough.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

This feedback is great! Thank you so much for your honest, thoughtful review. We really do pride ourselves on excellence at every opportunity - from the initial conversations to each visit. I know your father's team adore him very much and he certainly enjoys each visit with 'his girls'. It seems like every visit his smile gets bigger and bigger, he is certainly making extra special memories. Thank you once again for the review, it really does help.


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Review from J F (Client) assisted by family/friend published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company the best for care, being run correctly. The staff are friendly and approachable, both at home and in the office. There are some that need to understand their approach in manner and using the medication correctly. It is a shame the council does not help financially for clients
as I am sure other people would commit to this agency.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your amazing feedback! We completely agree that the approach to care could be improved nationally - that is another reason why we set up. To improve the quality of care for everybody who uses our service. We really do appreciate the amazing feedback.


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Review from L P (Daughter of Client) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our thanks to all at Westmorland Homecare for the outstanding care and attention shown to Mum at what has been a very difficult time for us as a family. We would have loved to keep Mum at home with your wonderful care but the time had come for her to have full-time dementia care. All the girls were
amazing and seemed very well supported by management. Thanks to everyone.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for this amazing review. It has been our absolute pleasure to provide care for your mother. I know your mother's girls have enjoyed every moment they spent together.


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Review from R D (Friend of Client) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing the way the carers stay for the allotted time, the way they always send our favourite carers and the ways in which they help us on a daily basis. Finally I am able to live my own life and do the things I love because I know my partner is finally receiving the care she deserves and
we cannot recommend Westmorland Homecare highly enough. Anybody who uses Westmorland are in extremely good hands thank you!

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Your review really is appreciated. Thank you. All of the team have really enjoyed providing assistance for you both - it has been a real pleasure to see the continuous improvement each day. We cannot thank you enough for choosing Westmorland Homecare as your provider.


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Review from David A (Godson of Client) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend this company enough. They go every extra mile they can for my godfather. They have made such a difference and it is so nice to see how he is improving. I can't thank all his carers enough. He is getting back to his old self and actually enjoying life now. Thank you Westmorland
Homecare keep up the great work.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you so much for your kind words. Your feedback really does help. We really do go the extra mile for all of our clients and it's amazing to hear of the improvements your godfather makes! It's so lovely to hear that he's getting back to his old self and enjoying his life... Thank you so much for this, it has really made our day!


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Review from D C (Son of Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used other companies. Westmorland Homecare and the team are miles better than everyone else. They allowed Dad to choose the carers and the times of the visits. Dad had continuity, trust and happiness. They came to us at short notice when we needed extra help. This shows the level of professionalism
from the office team to the caring team. Great communication. Would recommend that EVERYONE uses the Westmorland team.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for your kind words. We are so glad that we have been able to make a difference to Dad by giving him continuity and happiness. We started the service with a passion to pioneer a new care model of continuity, independence and enrichment amongst all our clients. We really do appreciate your review - thank you.


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Review from Julia L (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Westmorland Homecare to everyone. There have been many times where we have needed last-minute changes, and the team have always been able to incorporate the changes immediately.
Mum and Dad have a regular team of carers who turn up on time. The office and the carers are all superb!
Thank you for everything you do for us Westmorland Homecare.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for the glowing review, Julia. We are extremely proud of our team and the super work they all do daily. We will always be as responsive as you need us to be.
I know first hand just how much the team love visiting mum (and dad). We get so many positive stories about the visits which make for great memories!
I'll make sure this review is passed on to the team so they can see just how great they are!


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Westmorland Homecare (Wyre & Fylde) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Westmorland Homecare (Wyre & Fylde) is calculated as follows: ( (141 Excellents x 5) + (14 Goods x 4) ) ÷ 155 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Wyre & Fylde) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (3)

Amanda

Amanda Sutton

Job Title: Care Manager

Joined: 2019

When I started my journey with Westmorland Homecare I was new to care and it was something I had never done before. However, I quickly settled into my role as an HCA and loved my day-to-day duties, loved seeing all my regular clients and helping them stay independent.


After 12 months of being with Westmorland, I was offered a Senior position and my favourite duty was mentoring and guiding new HCAs. I loved this opportunity because it is really rewarding and there’s nothing better than seeing their confidence grow just like mine did.


After 18 months I found out I had been shortlisted for an award at the Great British Care Awards for ‘Newcomer to care’! Needless to say, this was a huge surprise!


I am over the moon to have been promoted to Care manager leading our very special team.


Jade

Jade Street

Job Title: Care Coordinator - Recruitment and Social Media Engagement

Joined: 2020

I have always been passionate about Health and Social care since being in high school where I did my work placement in a Care Home looking after people with dementia. I loved the aspect of making a positive difference to people and always trying to enhance their lives, reflecting on this I then decided to go to college and study my Level 3 in Health & Social Care. During my education, I had the pleasure of completing a work placement at the hospital looking after the elderly and in a care home.


Post College I then completed 100 hours of work placement combined working as a student nurse at Clifton hospital giving rehabilitation to patients enabling them to safely get back to living at home and at the day surgery unit at Blackpool Victoria Hospital. Doing work placement and working in lots of different environments allowed me to work alongside lots of different people and gain lots of experience and confidence.


I have worked full time in a Care Home with Dementia residents and this opened my eyes to how much great, person-centred care can impact the individuals lives and their families too. It made me want to be the best carer I could be and give them the best quality of life. I then moved on to Domiciliary care and eventually found my way to Westmorland homecare as a carer. I have loved every minute of working for this company and loved building relationships with the clients and treating them as if they were my family.


I am now a Recruitment Coordinator for the company, and I want to do everything I can to recruit the best carers to ensure the clients are getting the best care possible, whilst ensuring the carers receive all the support they need. I look forward to chatting with you.


Poppy

Poppy Crossley

Job Title: Coordinator - Happiness and Enrichment

Joined: 2019

I started work here back in 2019, I love my job, it’s so important that no matter what happens I support and look after everyone who comes in and out the office. I’d love to see you so please do pop in.


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