Westmorland Homecare (Wyre & Fylde)

Westmorland Homecare, 9A/9B Darwin Court, Bispham, Blackpool FY2 0JN
Submit a Review
9.9 41 Reviews
  • Westmorland Homecare (Wyre & Fylde), Blackpool
Westmorland Homecare is a unique services set originally by 2 Doctors with a passion for community home care service. Their vision is to change the way homecare is delivered by making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.

Show Westmorland Homecare (Wyre & Fylde) on the Map

Care Provided by Westmorland Homecare (Wyre & Fylde)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Becky Ashmore (Care Manager)

Westmorland Homecare (Wyre & Fylde) Reviews (41)

Total of 41, showing 41-41
9.9

Westmorland Homecare (Wyre & Fylde) has a Review Score of 9.9 (9.916) out of 10, based on 28 reviews in the last 2 years. Over all time Westmorland Homecare (Wyre & Fylde) has 41 reviews.

Overall Experience

  • 39
  • 2
  • 0
  • 0
  • 0

Date Published

41
4
13
28
13

Review from Julia L (Daughter of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Westmorland Homecare to everyone. There have been many times where we have needed last-minute changes, and the team have always been able to incorporate the changes immediately.
Mum and Dad have a regular team of carers who turn up on time. The office and the carers are all superb!
Thank you for everything you do for us Westmorland Homecare.

Reply from Russell Crossley, Director at Westmorland Homecare (Wyre & Fylde)

Thank you for the glowing review, Julia. We are extremely proud of our team and the super work they all do daily. We will always be as responsive as you need us to be.
I know first hand just how much the team love visiting mum (and dad). We get so many positive stories about the visits which make for great memories!
I'll make sure this review is passed on to the team so they can see just how great they are!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Westmorland Homecare (Wyre & Fylde) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.916 for Westmorland Homecare (Wyre & Fylde) is calculated as follows: ( (153 Excellents x 5) + (14 Goods x 4) ) ÷ 167 Ratings = 4.916

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Wyre & Fylde) is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Amanda

Amanda Sutton

Job Title: Care Manager

Joined: 2019

When I started my journey with Westmorland Homecare I was new to care and it was something I had never done before. However, I quickly settled into my role as an HCA and loved my day-to-day duties, loved seeing all my regular clients and helping them stay independent.


After 12 months of being with Westmorland, I was offered a Senior position and my favourite duty was mentoring and guiding new HCAs. I loved this opportunity because it is really rewarding and there’s nothing better than seeing their confidence grow just like mine did.


After 18 months I found out I had been shortlisted for an award at the Great British Care Awards for ‘Newcomer to care’! Needless to say, this was a huge surprise!


I am over the moon to have been promoted to Care manager leading our very special team.


Jade

Jade Street

Job Title: Care Coordinator - Recruitment and Social Media Engagement

Joined: 2020

I have always been passionate about Health and Social care since being in high school where I did my work placement in a Care Home looking after people with dementia. I loved the aspect of making a positive difference to people and always trying to enhance their lives, reflecting on this I then decided to go to college and study my Level 3 in Health & Social Care. During my education, I had the pleasure of completing a work placement at the hospital looking after the elderly and in a care home.


Post College I then completed 100 hours of work placement combined working as a student nurse at Clifton hospital giving rehabilitation to patients enabling them to safely get back to living at home and at the day surgery unit at Blackpool Victoria Hospital. Doing work placement and working in lots of different environments allowed me to work alongside lots of different people and gain lots of experience and confidence.


I have worked full time in a Care Home with Dementia residents and this opened my eyes to how much great, person-centred care can impact the individuals lives and their families too. It made me want to be the best carer I could be and give them the best quality of life. I then moved on to Domiciliary care and eventually found my way to Westmorland homecare as a carer. I have loved every minute of working for this company and loved building relationships with the clients and treating them as if they were my family.


I am now a Recruitment Coordinator for the company, and I want to do everything I can to recruit the best carers to ensure the clients are getting the best care possible, whilst ensuring the carers receive all the support they need. I look forward to chatting with you.


Poppy

Poppy Crossley

Job Title: Coordinator - Happiness and Enrichment

Joined: 2019

I started work here back in 2019, I love my job, it’s so important that no matter what happens I support and look after everyone who comes in and out the office. I’d love to see you so please do pop in.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Wyre & Fylde) to verify any information. View our terms and conditions. Westmorland Homecare (Wyre & Fylde) has a Platinum Service – more info.