Epic Care Services

Suite 6, Lower Ground Floor, CIBA Building, 146 Hagley Road, Birmingham B16 9NX
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8.5 3 Reviews
  • Epic Care Services, Birmingham
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Care Provided by Epic Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Hamza Khan (Manager)

Funding & Fees Guide for Epic Care Services

  • Prices

  • Fees Range from £21.50- £28 per hour depending on the level of care or support that is required.
    Live-in care packages start at £1600 per week, depending on the level of care or support required.
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Epic Care Services Reviews (3)

8.5

Epic Care Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Epic Care Services has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
1
2
1

Review from Adele P (Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has cared for me morning and evening since the 5th January 2024. She has never had a day off or been late. She is a really genuine, kind, caring, supportive person, who has always given 100%. I'm now moving home out of the area so won't be under Epic service care. It's important to not only
trust the person who will look after you or your loved one but that the level of care is high, constant and reliable. My carer is all of these. Thank you to her for the care, she is a friend for life. Thank you to the Bradford manager who has been a support throughout. Very highly recommended. Five stars.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F K (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, attentive to my parent's needs, we switched from another service provider and have never seen my parents so comfortable with a carer from any of the previous companies we've had before. Office communication is amazing and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R E (Client) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Epic Care since I came out of the hospital, having been diagnosed with heart failure. The team of carers, including the manager, are great. They look after me in my home and deal with my personal care alongside other bits . They have a great sense of humour but are caring, and nothing
(within reason) is too much for them, even if it's me just wanting a chat to having to change me and my bedding due to accidents. I can recommend this company to care for yourselves or a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Epic Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Epic Care Services is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Epic Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Epic Care Services

What Type of Services does Epic Care Services offer?

Epic Care Services offers Home Care.

How many Carers does Epic Care Services employ?

Epic Care Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Epic Care Services to verify any information. View our terms and conditions. Epic Care Services has a Basic Service – more info.