Emmaculate Care Services - Northampton Reviews (5)
Emmaculate Care Services - Northampton has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time Emmaculate Care Services - Northampton has 5 reviews.
Review from K T (Daughter of Client) published on 1 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Monica R (Mother of Client) published on 22 October 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Elbert Munjoma, Director at Emmaculate Care Services - Northampton
Thank you very much for your positive compliment and we are equally grateful for your positive support and co-operation during the time of our service. Any feedback is taken into consideration for future improvements.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B S (Daughter-in-law of Client) published on 21 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R W (Husband of Client) published on 7 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sally J (Mother of Client) published on 7 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.4 (9.431) out of 10 for Emmaculate Care Services - Northampton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.931 for Emmaculate Care Services - Northampton is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Emmaculate Care Services - Northampton is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
