Metro Homecare Hayes & Ealing

Suite 8, 84 Uxbridge Road, London W13 8RA
Submit a Review
8.0 2 Reviews
  • Metro Homecare Hayes & Ealing, London
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Care24Seven - Care at Home
Care24Seven - Care at Home
8.7
Member Logo
Home Care Providers belonging to Cheriton Homecare Ltd
Cheriton Homecare Ltd
9.8
Member Logo
Home Care Providers belonging to Parkgate Nursing Agency
Parkgate Nursing Agency
9.5
Member Logo
Home Care Providers belonging to PillarCare Agency
PillarCare Agency
9.7
Member Logo
Home Care Providers belonging to Paragon Home Healthcare
Paragon Home Healthcare
8.0
Member Logo
Home Care Providers belonging to Tiggo Care
Tiggo Care
10
Show Metro Homecare Hayes & Ealing on the Map

Care Provided by Metro Homecare Hayes & Ealing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Mohamed Aboukar (Manager)
Are you the Owner/Manager of Metro Homecare Hayes & Ealing? View your Advertising Options

Metro Homecare Hayes & Ealing Reviews (2)

8.0

Metro Homecare Hayes & Ealing has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Metro Homecare Hayes & Ealing has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
0
1
1
1

Review from Max C (Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my time with Metro Homecare, I experienced nothing but the highest standard of care and professionalism. The team of caregivers and support staff consistently went above and beyond to ensure that my needs were met with compassion and efficiency. Their dedication to providing quality care was
evident in every interaction I had with them.
I must highlight that Metro Homecare truly stands out as a leader in the care-providing industry. Their commitment to excellence, coupled with their compassionate approach towards their service users, sets them apart as the best care providers in my experience.
I would like to extend my heartfelt thanks to everyone at Metro Homecare for their invaluable support and care throughout my time as a service user. I am truly grateful for the positive impact they have had on my life, and I would not hesitate to recommend their services to anyone in need of exceptional care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N C (Cousin of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very horrible services. My cousin has recently been assigned to this company for care from Nov 2022 and has had his carers changed at least 4 times because of the carer's lack of need to help, numerous complaints from the carers in regards to their hourly rate, complaints in regards to their vehicle
being parked and not wanting to have to receive a ticket yet not wanting to pay the parking meter indicating its the patient's responsibility to provide parking and therefore they wouldn't be able to stay the allotted time to care for my cousin. Bedsheets are being removed and left on the floor where he suffers spinal injury. The carer is meant to do a 30mins morning shift and a 30mins evening shift Mon, Fri, and Sun, 1hr shift Sat morning and evening, yet not once since they started working for my cousin have any of the carers stayed at least 30mins. He's taken video footage and voice recordings yet to no prevail. This is so not acceptable, show some compassion. The manager is very rude.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Metro Homecare Hayes & Ealing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Metro Homecare Hayes & Ealing is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Metro Homecare Hayes & Ealing is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Metro Homecare Hayes & Ealing

What Type of Services does Metro Homecare Hayes & Ealing offer?

Metro Homecare Hayes & Ealing offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Metro Homecare Hayes & Ealing to verify any information. View our terms and conditions. Metro Homecare Hayes & Ealing has a Basic Service – more info.