Home Instead (Isle of Wight)

Prospect Business Centre, Prospect Road, Cowes PO31 7AD
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10 42 Reviews
  • Home Instead (Isle of Wight), Cowes
Home Instead Isle of Wight is a family-owned local home care provider, which is part of the Home Instead network. Home Instead became the first care provider to receive the Queen's Award for Enterprise for its innovative approach to care at home. They are also delighted to have been rated Outstanding by The Care Quality Commission in December 2021 and are currently one of few elderly domiciliary care providers to be rated outstanding overall on the Island.

The model of care followed is fully bespoke and tailored to each individual client's wishes and needs. Experienced, trained Care Professionals are matched with clients based on factors such as common interests and skills required and the consistency of the same Care Professionals visiting at the same times is maintained to enable a relationship of trust to develop.

Home Instead provides a minimum call time of 45 minutes or an hour if personal hygiene support is required. This allows the service to be flexible to the daily changing needs of their clients and ensure that care can be led by the client and supported by their Care Professional. Home Instead are able to provide a range of services including home help, companionship and meal preparation to personal care and complex care services such as oxygen, nebulisation, PEG or Tracheostomy Care.   

Home Instead provides a professional training program that underpins Care Professionals practical experience and enhances the knowledge of their Care Professional team. They also have an in-house Training Lead and Health Professional ensuring Care Professionals have the correct knowledge and experience to support their clients.

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Care Provided by Home Instead (Isle of Wight)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dee Oswald (Director)

Funding & Fees Guide for Home Instead (Isle of Wight)

  • Prices

  • From £31.50 - £36.00 per hour

  • Home Instead base their fee's on the service required, please call for further information.

Home Instead (Isle of Wight) Reviews (42)

Total of 42, showing 21-40
10

Home Instead (Isle of Wight) has a Review Score of 10 (9.954) out of 10, based on 18 reviews in the last 2 years. Over all time Home Instead (Isle of Wight) has 42 reviews.

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Review from J J (Wife of Client) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful caring staff. Care could not be bettered, the best!
Admin staff - caring and friendly, efficient.
Invoice - very clear.

Reply from Dee Oswald, Director at Home Instead (Isle of Wight)

Thank you for your kind words and review, honest feedback it is extremely important to us and enables us to make any changes to enhance our services and to also recognise and reward our wonderful Care Professionals.


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Review from David W (Son of Client) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Isle of Wight) have been providing twice-daily visits to my mother for just over a year and we have been very happy with the service they have provided throughout. The job of carers and care agencies has been very challenging during the pandemic, but Home Instead have maintained a regular
and punctual service to my Mum. My mum isn't highly dependent on care, but her mobility at home has become more restricted and she does need help with tasks such as bathing and personal care, as well as preparing lunch and meals in the evening etc. The carers have always been friendly, patient and cheerful and, with visits of two hours each time, they have been able to establish a very good, close relationship with my Mum. I appreciate that a lot goes on "behind the scenes" back at the office organising quality carers and sorting out shift rotas etc and we are grateful for the time they put in. If I need to communicate with the office, this is always a straightforward task! Highly recommended!

Reply from Abigail Wheeler, Registered Care Manager at Home Instead (Isle of Wight)

Thank you so much David for your very kind words. In this ever-changing scene throughout Covid we have tried so hard to ensure the quality care service you would expect, is able to continue and I am pleased it has for your mother.


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Review from John S (Client) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At last a carer service I can feel safe to leave my wife who has dementia with and not worry about when I go out. They are very focused on the care my wife needs and my wife is happy and settled with the staff. I have no hesitation recommending this company.

Reply from Abigail Wheeler, Registered Care Manager at Home Instead (Isle of Wight)

Thank you so much John for your very kind words, we really appreciate the time you have taken to leave a review for our fantastic Caregiver team.


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Review from Robin L (Son of Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father returned from hospital and respite care with his Alzheimers and continence issues worsened, meaning that we were no longer able to look after him as a family. After the Local Authority failed to get their act together I was very lucky to be recommended Home Instead.
It is obvious that those
running the company genuinely care about their clients, and this is reflected in their recruitment policy. Without exception, everyone who attended to look after Dad over 3 months were kind, helpful and caring, and always improved Dad's (and our) mood. Care was always taken to ensure any new carers knew everything necessary to look after Dad seamlessly. The carers were always prompt, even when things went wrong with previous clients I think the biggest delay was 15 minutes.
I think perhaps the greatest compliment I can pay is to say I never looked at the rota, as it didn't matter. We knew every carer was great.
Thank you all, you made a genuine difference.

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Review from A G (Sister-in-law of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that visit are incredibly kind, thoughtful and have tried really hard to keep the spirits up during the last twelve months. They think of creative ways to plan meals to support balancing her blood sugars. Although there is three visits every day, she has a small team with the same three or
four ladies and this makes a huge difference as they all know her so well. My sister-in-law never complains and enjoys the visits with the ladies, they even have a sing along to Alexa!

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Review from S U (Client) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy lot and like every one of them. They made time to listen to me and talk a lot. Thank you all take care and best wishes.

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Review from Jackie L (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parents who are eighty nine and ninety five are determined to continue living at home together on the Isle of Wight. Mum can no longer walk and needs a great deal of support with every aspect of her daily living, whilst my Dad is a fiercely independent and difficult character, yet in need
of a lot of support himself. I live a long way from them on the mainland and over the years, have struggled with organising reliable support and care for them. It has been such a relief to have found this thoroughly professional organisation. Their well trained care givers are all kind, competent, considerate and totally trustworthy. I have no hesitation in recommending Home Instead (Isle of Wight).

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Review from P S (Wife of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always gave me sound advice and excellent support. They fully understood my husband's condition and treated him with compassion and respect. He always enjoyed their company. Sadly he moved into a care home because my physical and mental state were beginning to deteriorate.

Reply from Abigail Wheeler, Registered Care Manager at Home Instead (Isle of Wight)

Thank you so much for taking the time to write this lovely review. We are very grateful for your feedback and pleased that our CAREGivers made a difference to you both. You are both very much missed by the office and CAREGiver team. We wish you both good health and all the best for the future.


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Review from J I (Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers well professional, friendly but not intrusive. They treated me with respect and afforded me with dignity which is important particularly for someone in advanced years. I would not hesitate to call on Home Instead if needed.

Reply from Abigail Wheeler, Registered Care Manager at Home Instead (Isle of Wight)

Thank you for your lovely feedback. We feel privileged that we were able to support you and work towards your goals with the community health professionals, I know the team were very fond of you and wish you all the best for the future.


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Review from Amanda H (Daughter of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On discharge from hospital, now requiring 24-hour care, the office pulled out all the stops at short notice to provide the care required. Each and every carer who came has shown kindness, consideration for the client and is experienced. Our now live-in carer is excellent, well-matched to the client's
needs. I am very reassured with the present situation.

Reply from Abigail Wheeler, Registered Care Manager at Home Instead (Isle of Wight)

Thank you for your lovely feedback, we do our very best to support clients with their changing needs and I am thrilled that the live in carer supporting dad has fitted in so well. It is really important that we are able to work alongside the client and their family to ensure we are providing the best possible care. Thanks again for sharing this feedback with us.


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Review from Suzanne C (Daughter of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided one carer to look after my mother over the last 1.5 years, this carer is excellent. She is caring, empathic, compassionate and always reliable and extremely respectful to my mother and professional. I am very impressed with Home Instead's standards and quality of service.
I am also very grateful for their availability to respond to telephone calls, there is always someone on duty to take phone messages. They are a very professional agency.

Reply from Abigail Wheeler, Registered Care Manager at Home Instead (Isle of Wight)

Thank you for your feedback. It makes such a difference to everyone in the team to hear their hard work is well received because our clients are at the heart of everything we do. I think it’s really important to work alongside a client's family and build relationships with all involved, as it was in this instance. We wish you the very best for the future.


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Review from T M (Son of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my mother for almost five months before she moved in a nursing home. All the carers were excellent, and my mother spoke highly of them. Their approach is thoroughly professional whilst at the same time flexible to accommodate changing needs and a pleasure to deal with.

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Review from S D (Daughter of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this care company. Carers are cheerful and polite, and very helpful.

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Review from C P (Daughter of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care provided by Home Instead. It has enabled Dad to remain independent in his own home with the extra support he needs, and he really enjoys going out or reminiscing with them. We know he is well cared for, which gives us a short period of respite each week. We feel very
lucky to have the support provided by the Home Instead carers.

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Review from Valerie J (Daughter of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff engaged with Mum and quickly understood what was important to her. They were very dependable and supportive. My Mum is living on her own. The standard of care and support was outstanding.

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Review from M S (Client) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Use of this service enabled me to recover safely in my own home. The carers were efficient, effective, caring and kind. Always time for laughter and chats with other walkers on our daily walks that were planned to increase my mobilisation. Household tasks were completed efficiently and to my total satisfaction.
A great service provided by lovely staff/carers.

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Review from D T (Brother of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always see the same group of carers, friendly and professional with a smile on their face. Always go that little bit extra than required to ensure she is happy and safe.

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Review from L R (Daughter of Client) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found this service very good. I have no complaints at all. All very good and professional. Thank you.

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Review from M S (Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just brilliant.

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Review from Eleanor B (Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent service and will certainly be happy to use the firm on another occasion if it became necessary and to recommend it to others.

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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Home Instead (Isle of Wight) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Home Instead (Isle of Wight) is calculated as follows: ( (103 Excellents x 5) + (5 Goods x 4) ) ÷ 108 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Isle of Wight) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (6)

Dee

Dee O

Job Title: Director

Joined: 2019

I am Dee, the co-owner of the business and passionately share the Home Instead ethos of delivering nothing but exceptional care for our ageing population.


John

John O

Job Title: Director

Joined: 2019

I'm John, I am also a co-owner of Home Instead the Isle of Wight. I have lived with my wife and family for over 24 years on the Island and we are now an integral part of our local community.


Chloe

Chloe R

Job Title: Deputy Manager

Joined: 2022

Hello, I’m Chloe. I am Deputy Manager for Home Instead Isle of Wight. I previously worked in a Nursing Home for 4 years as a Care Assistant which is where I found my passion for Care. I have become a "Speak Up Guardian" for Home Instead.


Stacey

Stacey R

Job Title: Trainer/Recruitment Co-Ordinator

Joined: 2022

Hello, I’m Stacey. I am the Care trainer and more recently, the Recruitment Coordinator for Home Instead. I started my care career 13 years ago at just 18 and haven’t looked back since. I am also the Falls Champion for Home Instead.


Steph

Steph T

Job Title: Financial Admin/Digital Media Manager

Joined: 2022

Hey, I’m Steph, I complete tasks including Administration and Finance, I have recently become the Digital Media Manager and I am an Equality & Diversity champion. I wanted a role which made a difference and a company whose values represented that, which I have truly found.


Ellie

Ellie G

Job Title: Care Administrator

Joined: 2022

Hi, I’m Ellie, I am the Care Administrator for Home Instead Isle of Wight. My main job here at Home Instead is to liaise with the people we provide outstanding-rated care for and their families as well as completing care personally. I am a GDPR champion.


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