Home Instead (Isle of Wight)

Prospect Business Centre, Prospect Road, Cowes PO31 7AD
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10 43 Reviews
  • Home Instead (Isle of Wight), Cowes
Home Instead Isle of Wight is a family-owned local home care provider, which is part of the Home Instead network. Home Instead became the first care provider to receive the Queen's Award for Enterprise for its innovative approach to care at home. They are also delighted to have been rated Outstanding by The Care Quality Commission in December 2021 and are currently one of few elderly domiciliary care providers to be rated outstanding overall on the Island.

The model of care followed is fully bespoke and tailored to each individual client's wishes and needs. Experienced, trained Care Professionals are matched with clients based on factors such as common interests and skills required and the consistency of the same Care Professionals visiting at the same times is maintained to enable a relationship of trust to develop.

Home Instead provides a minimum call time of 45 minutes or an hour if personal hygiene support is required. This allows the service to be flexible to the daily changing needs of their clients and ensure that care can be led by the client and supported by their Care Professional. Home Instead are able to provide a range of services including home help, companionship and meal preparation to personal care and complex care services such as oxygen, nebulisation, PEG or Tracheostomy Care.   

Home Instead provides a professional training program that underpins Care Professionals practical experience and enhances the knowledge of their Care Professional team. They also have an in-house Training Lead and Health Professional ensuring Care Professionals have the correct knowledge and experience to support their clients.

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Care Provided by Home Instead (Isle of Wight)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Dee Oswald (Director)

Funding & Fees Guide for Home Instead (Isle of Wight)

  • Prices

  • From £31.50 - £36.00 per hour

  • Home Instead base their fee's on the service required, please call for further information.

Home Instead (Isle of Wight) Reviews (43)

Total of 43, showing 41-43
10

Home Instead (Isle of Wight) has a Review Score of 10 (9.956) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Isle of Wight) has 43 reviews.

Overall Experience

  • 39
  • 4
  • 0
  • 0
  • 0

Date Published

43
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11
19
24

Review from Eleanor B (Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had excellent service and will certainly be happy to use the firm on another occasion if it became necessary and to recommend it to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicola G (Mother of Client) published on 7 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my daughter has been given is exemplary. Very caring thoughtful on details which has helped her mental and physical well being. The carers are cheerful and professional
Can’t recommend them enough

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Care / Support

Management

Treated with Dignity

Value for Money

Review from S E (Client) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good and personal and I would highly recommend them as they are highly professional as well, and will go above and beyond what is expected of them. They will look after you in all ways, talking if that’s what’s needed as they are very good listeners as well as personal care and meals.
I would highly recommend them to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Home Instead (Isle of Wight) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Home Instead (Isle of Wight) is calculated as follows: ( (109 Excellents x 5) + (5 Goods x 4) ) ÷ 114 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Isle of Wight) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2021

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (7)

Dee

Dee O

Job Title: Director

Joined: 2019

I am Dee, the co-owner of the business and passionately share the Home Instead ethos of delivering nothing but exceptional care for our ageing population.


John

John O

Job Title: Director

Joined: 2019

I'm John, I am also a co-owner of Home Instead the Isle of Wight. I have lived with my wife and family for over 24 years on the Island and we are now an integral part of our local community.


Tasha

Tasha W

Job Title: Registered Care Manager

Joined: 2024

Hi, I am Tasha, Registered Care Manager for Home Instead Isle of Wight. I have been in the care industry for a number of years and am passionate about delivering high quality care and support in the community to everyone. I also understand and appreciate the importance of our fabulous carers that are out on the front line. Happy staff mean happy clients.


Chloe

Chloe R

Job Title: Deputy Manager

Joined: 2022

Hello, I’m Chloe. I am Deputy Manager for Home Instead Isle of Wight. I previously worked in a Nursing Home for 4 years as a Care Assistant which is where I found my passion for Care. I have become a "Speak Up Guardian" for Home Instead.


Carla

Carla E

Job Title: Administration Manager

Joined: 2023

Hi, my name is Carla and I am the first point of contact here at Home Instead Isle of Wight. With a background in care and support I can quickly advise on various areas within the team and with our clients. I am also the Mental Health/First Aider Champion.


Bobby

Bobby W

Job Title: Trainer/Recruitment Co-Ordinator

Joined: 2024

Hello, I’m Bobby. I am the Care trainer and Recruitment Coordinator for Home Instead. I started my care career 2 years ago and haven’t looked back since.


Jackie

Jackie B

Job Title: Care Coordinator

Joined: 2025

Hi, I’m Jackie, I am the Care Coordinator for Home Instead Isle of Wight. My main job here at Home Instead is to schedule the care calls for clients and carers ensuring a consistent and reliable person centred service.


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