Domiciliary Care Experts

34 Canterbury Street, Gillingham ME7 5TX
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9.5 27 Reviews
  • Domiciliary Care Experts, Gillingham
Domiciliary Care Experts offers skilled carers to enable people supported by them to achieve their optimum state of health and well-being.

They treat all people supported by them and all people who work there with respect at all times.

They uphold the human and citizenship rights of all who work and visit there and of all Service Users.

They support individual choice and personal decision-making as the right of all Service Users.

They respect and encourage the right of independence of all Service Users.

They recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times.

They respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.

They recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff.

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Care Provided by Domiciliary Care Experts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • West Kent Group Ltd

Funding & Fees Guide for Domiciliary Care Experts

  • Prices

  • Private Domiciliary Care £28.90 per hour
    £23.72 per 45 minutes
    £16.48 per 30 minutes
    The above rates are based on week days

  • Fees depend on clients needs and the times required.
    Live in fees are dependant on each induvial person.
    We also provide Domestic and shopping calls, and escorted trips to the hospital.

Domiciliary Care Experts Reviews (27)

Total of 27, showing 1-20
9.5

Domiciliary Care Experts has a Review Score of 9.5 (9.457) out of 10, based on 17 reviews in the last 2 years. Over all time Domiciliary Care Experts has 27 reviews.

Overall Experience

  • 19
  • 7
  • 0
  • 0
  • 1

Date Published

27
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11
17
10

Review from Soo P (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having assistance with showering for about 3 months now and it didn't take her long to feel at ease with her carers and trust them to help her. They are always so polite and kind to her and she looks forward to seeing them. I am pleased with the way they tidy up afterwards and make sure
that mum is comfortable before they leave. They never rush her and always talk her through what is happening and what they need her to do. I will be happy to increase the care from them as and when I feel mum needs it.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for such a positive review. We are pleased to hear that your mum feels at ease with her care staff and they are respectful when in your home. Thank you for taking the time to do a review on the service we provide for you and your family its appreciated.


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Review from I D (Wife of Client) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always had good service.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you for your 4-star review. We're glad to hear that you're happy with the care and support the staff were giving you and your loved one.


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Review from S H (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite happy with Mums carers recently and good that she is now getting regular carers at her visits all of whom she knows. Most of the time they are on time and they treat her with dignity which is important to an elderly person who is frail and still mentally sound. Just a couple of things that could
be improved:- receipt of a regular rota and a phone call if a carer has to be changed or is running late. This isn't a regular thing but has happened especially with staff shortages.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you for taking the time to give Domiciliary Care Experts a review. We're pleased to read that mum is getting regular carers, and that they treat her with respect. I am sorry we need to improve on getting rotas out on time each week, and calling mum if the rota changes this is something i will address with the office and take on board. We're committed to excellence and greatly value your feedback.


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Review from Megan S (Wife of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After years of coping with a range of care providers, Domiciliary Care Experts started caring for my husband in June. The carers are lovely, competent, vigilant and engaged. They communicate well about the care package and changes to my husband's complex health needs. The management really wants feedback
and to act upon it. For the first time, I was able to go away for a break without being stressed about my husband's care.

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Review from Nicola H (Mother of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers competent, friendly, helpful and understanding. My son loves them coming and is always happy to be left in their care. They give him the freedom to be himself at home and he views them as his friends which is the best thing I could want for him.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you for taking the time to complete a review for Domiciliary Care Experts. Your trust in the support team is greatly appreciated and we are pleased to hear they are viewed as friends. This will be passed to the care team.


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Review from Anna R (Daughter of Client) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for between 6-7 months and the career continuously went over and above to ensure my dad was comfortable at home. The team quickly learned what medication he needed and when, reminded me when prescriptions needed to be collected and regularly left me shopping lists of what dad wanted.
And they single-handedly saved my sanity. As an only child, it can be tough to juggle life and caring for an elderly parent but the team helped me through and thank you will never be enough. If I ever needed to contact the office all your team were kind and courteous and I'll always be thankful for all of you doing your jobs and doing them so so well.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service both from the office when needed and from the care team. Our team is committed to delivering high-quality service to all our service users, and your feedback is a great encouragement to us.


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Review from P B (Mother of Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Domiciliary Care Experts for some years and wouldn't hesitate to recommend them to others needing a professional caring service. I feel confident that my son is being well looked after when out in the community with his carer. His carer is kind, calm and very supportive. He respects our
home and is always polite. The Domiciliary Care team are very easy to approach and are always helpful and professional. Thank you all for caring.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for your kind words. We are glad you are happy with the service we provide to your family. It's always nice to get positive feedback. It makes the team happy to know we are able to help with achieve his goals. Thanks for taking the time to write the review, it means a lot to us.


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Review from N F (Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It has been a nightmare. Domiciliary Care Experts does not care. One of their carers broke wall of my driveway and then decided to run away with her car. In another incident, carer spat on my front door and slammed the door in anger. Both incidents were recorded on CCTV and reported to Kent Police,
Care office, Medway Council Adult Social Services and the Care Quality Commission. Carers do not respect your privacy. Always carry a mobile phone in pocket and use it constantly. Carers speak very little English. Some carers do not change gloves after personal care and then use the same gloves for food preparation. If a carer finds out you have complained, they will not like you anymore. Few occasions carer wiped my bottom a few times with cleaning wipes instead of personal hygiene wipes. They are always in a hurry, a few times carer pulled on my wet diaper so roughly that it caused me a lot of pain. A few times carer served me food in a cat bowl. Her excuse was they don't have pet bowls in her country.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for taking the time to post your review. We are truly sorry you have had this recent experience with one of our staff members. As you are aware we are investigating the concerns raised alongside Medway council so a full detailed letter will be sent in due course. I would like to apologise for any inconvenience caused to you.


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Review from J C (Daughter of Client) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Mum is very pleased with her carers and her everyday care. Carers are on time and if they are late due traffic accidents etc, I am always contacted to ensure I know and to let her know.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for such a lovely review. We are always pleased to hear our service users are happy.


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Review from M S (Client) assisted by family/friend published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, both teams were very efficient always on time, very helpful, nothing was too much effort.
I would like to say the carer made my morning, she always comes in very cheerful, sets me up for the day.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for such a lovely review. This care worker is always cheerful and we are glad this rubs off, a smile a day as they say.


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Review from S H (Daughter of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the carers are kind and considerate and carry out their work in a professional manner. Occasionally Mum has a new carer whose English is not good so Mum has to repeat her needs a few times. However, recently the same carers have been attending Mum and are all aware of Mum's needs. They
are polite, professional, and easygoing.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for the positive feedback. We are pleased Mum is getting the same care workers that meet her care needs. Thank you for taking the time to review.


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Review from D B (Client) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with my carer.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

DCE are pleased to see you are happy with your package of care.


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Review from J B (Client) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care I received and have no criticism to the ladies who see to my needs.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for a positive review. We are pleased you are happy with the care service we provide.


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Review from P A (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is proud but suffers from mental issues, leading her to believe she doesn't need any help. However, I understand that we haven't had a call out to the emergency services for some weeks, which is a miracle for this time of year. As such, I think the package of care provides many benefits, although
her memory is getting worse. However, other things seem to be improving, her mood, surroundings and diet. She is still very frail and needs help with cleaning, washing, laundry, as well as with washing up (cutlery, crockery, dishes etc). She still has the commode by the kitchen sink as she can't use the steps at night. This she empties into the sink from time to time. She is still leaving open yoghurts and uneaten food lying on and next to her bed. Compounded by the commode, I'm still trying to consider options to mitigate the health risks caused by the resulting fly problem this all generates during the summer months. I hope this helps. Many thanks.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for the review; it's lovely to read we are providing her with some home comforts and helping to assist her in staying in her own home.


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Review from Sarah B (Niece of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Domiciliary Care Experts enough for the ongoing care that they have provided to our aunt since returning home from a fall and needing care at home. The help and advice received from the office staff, particularly two specific staff members, has been outstanding, nothing has been too
much trouble and it doesn’t matter how many times we call or ask questions, they are on hand. The care received at home from all carers, but two specific staff members especially have been wonderful. They are kind and caring and have always been so gentle. We cannot thank them enough.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

This is a review to be proud of and only cements why we do this job. We are pleased we all helped you and Aunty when you most needed it. I will pass this over to the care team also. We wish you and the family all the best moving forward and wish to thank you for taking the time to do the review.


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Review from Nicola C (Wife of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is great to have the same carers every day. It means that my husband has consistency and he knows the staff coming. The lady in the office is very efficient and if you have a problem she is always there to help. The staff are very good with my husband who can have quite challenging behaviour. They
are always calm and pleasant with him. We are delighted with the service.

Reply from Cara Lean, Registered Manager at Domiciliary Care Experts

Thank you very much for the lovely review, its always been a pleasure dealing you and your family and also reading that the office team are helpful when you call.


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Review from Helen T (Daughter of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum is receiving from Domiciliary is exemplary, and I would not hesitate in recommending them. The provider addresses any issue you have a concern with, and the after-hours team is helpful and takes the time to listen. Furthermore, my mum's carers are the same every day, and this is perfect
for the client and my mum. Well done to all the carers for providing excellent care to my mum and not making her feel a burden.

Reply from Cara Palmer, Registered Manager at Domiciliary Care Experts

Helen, thank you so very much for taking the time to go online and complete this review. It's always so lovely to hear service users and family members are happy with the service we all provide. I will ensure this gets passed on to both the care workers and the office team.


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Review from Mandy S (Mother of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent company, keeps us updated about everything. They are very professional at all times, have great office staff and the carers are amazing. No issues, but if so they are dealt with quickly. My young girls are happy and look forward to the staff coming in.

Reply from Keelie Briggs, Assistant Manager at Domiciliary Care Experts

Thank you Mandy that's lovely feedback to read.
So pleased the girls are happy.


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Review from Jackie M (Daughter of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are hardworking and pleasant and treat my mother with care, dignity and respect. The company try to ensure Mum mainly has the same carer where possible which is good as they get to know the client's needs and the little things. They are always on time, hardworking and cheerful. I feel confident
that Mum is well cared for and they provide a reliable service with care and consideration.

Reply from Cara Palmer, Registered Manager at Domiciliary Care Experts

Thank you very much for such positive feedback, we like to hear the care staff are doing a great job and making Mum feel cared for and happy.


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Review from Christine H (Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since using this agency over the past few months I have found the help they provided to be excellent and of a high standard whatever the circumstances whether it be to take to appointments, shopping or just companionship. Excellent service whatever the request.

Reply from Cara Palmer, Registered Manager at Domiciliary Care Experts

This is lovely feedback and always great to know the care staff are doing what the support plan advises and treating service users with the care and respect they should be.


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Domiciliary Care Experts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Domiciliary Care Experts is calculated as follows: ( (61 Excellents x 5) + (27 Goods x 4) + (6 Very Poors x 1) ) ÷ 94 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Domiciliary Care Experts is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Cara

Cara Palmer

Job Title: Branch Manager

Joined: 2022

I have over 20 years of experience within the care sector. I have extensive experience in care management and have worked in different settings such as agencies, Extra care schemes and complex care packages.


I started in the care sector in 2002 where I worked as a care worker in a number of different settings. I then went into the office to be a care coordinator where I stayed for several years and did various roles and then went into my first management role in 2005.


Training - RMA level 5 / Mental Health First Aid course x2 days/Tissue viability prevention course /all mandatory training within the care sectors. I like to undertake all new training offers that come my way as we can all learn something new each day.


I am passionate about the care industry and take pride in what I do no matter what the task is. I believe we should treat others how we wish to be treated and never forgot we are all ageing every day and may need help from others at any point or stage in our lives. I have 2 children, my oldest has a physical disability and is a prime example that you can achieve anything you want if you have the right people behind you and the right mindset.


I am a member of the registered manager's skills for care group which provides lots of extra support and help should me or my team need it.


Frequently Asked Questions about Domiciliary Care Experts

What Type of Services does Domiciliary Care Experts offer?

Domiciliary Care Experts offers Home Care.

How many Carers does Domiciliary Care Experts employ?

Domiciliary Care Experts employs 68 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Domiciliary Care Experts to verify any information. View our terms and conditions. Domiciliary Care Experts has a Platinum Service – more info.