Domiciliary Care Experts

34 Canterbury Street, Gillingham ME7 5TX
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9.5 27 Reviews
  • Domiciliary Care Experts, Gillingham
Domiciliary Care Experts offers skilled carers to enable people supported by them to achieve their optimum state of health and well-being.

They treat all people supported by them and all people who work there with respect at all times.

They uphold the human and citizenship rights of all who work and visit there and of all Service Users.

They support individual choice and personal decision-making as the right of all Service Users.

They respect and encourage the right of independence of all Service Users.

They recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times.

They respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.

They recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff.

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Care Provided by Domiciliary Care Experts

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • West Kent Group Ltd

Funding & Fees Guide for Domiciliary Care Experts

  • Prices

  • Private Domiciliary Care £28.90 per hour
    £23.72 per 45 minutes
    £16.48 per 30 minutes
    The above rates are based on week days

  • Fees depend on clients needs and the times required.
    Live in fees are dependant on each induvial person.
    We also provide Domestic and shopping calls, and escorted trips to the hospital.

Domiciliary Care Experts Reviews (27)

Total of 27, showing 21-27
9.5

Domiciliary Care Experts has a Review Score of 9.5 (9.457) out of 10, based on 17 reviews in the last 2 years. Over all time Domiciliary Care Experts has 27 reviews.

Overall Experience

  • 19
  • 7
  • 0
  • 0
  • 1

Date Published

27
2
11
17
10

Review from Paul W (Son of Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are good at timekeeping and do a great job.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Dear Paul, Thank you for the lovely review. We are pleased to hear the carers are doing a great job. Kind Regards, Natalie


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheena F (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very unsure and slightly reluctant about having people come in and help her. Within two days these fears were non-existent. The ladies who come in are lovely, friendly and she instantly relaxed when she hears their voices. They have made what could have been a very difficult situation into
a very easy transition for both her and my dad.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Dear Sheena, Thank you for the lovely review. I am glad you are pleased with our service. Kind Regards, Natalie.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S H (Wife of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers that attend to my husband are excellent. We could not have better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time I have been using Domiciliary Care Experts, I have found them to be very professional with staff that appears to enjoy their jobs. All the carers have a pleasant attitude and respect my dignity. I had not realised how much having good carers would improve my life.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Thank you for your lovely review. It is much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hannah H (Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Domiciliary Care Experts have changed my life. They have made me a lot happier, given my life back to me and my independence. My care is very person-centred, now Domiciliary Care Experts are in my life my family are able to visit as a family and not as a carer. Before I had Domiciliary Care Experts
I had 7 agencies involved now I have chosen to have Domiciliary Care Experts as my full time agency. They are amazing and I never want to leave them.

Reply from Natalie Ray, Manager at Domiciliary Care Experts

Thank you for your lovely review Hannah. We will always aim to give you the best service we can and we appreciate your feedback.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Joseph C (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company were amazing when caring for my dad. They gave him fantastic care and all the care workers were patient, kind and caring. I would definitely recommend this company to anyone who is looking for care for their loved ones and relatives. I cannot speak highly enough of them.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Kath C (Daughter of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mother has received. Care team very reliable and helpful. Good communication with my mother and myself.

Reply from Emma Petrie, Care Coordinator at Domiciliary Care Experts

Thank you for your review Kath, it is our pleasure to provide you and your mum a service you are happy with.


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Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Domiciliary Care Experts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Domiciliary Care Experts is calculated as follows: ( (61 Excellents x 5) + (27 Goods x 4) + (6 Very Poors x 1) ) ÷ 94 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Domiciliary Care Experts is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Cara

Cara Palmer

Job Title: Branch Manager

Joined: 2022

I have over 20 years of experience within the care sector. I have extensive experience in care management and have worked in different settings such as agencies, Extra care schemes and complex care packages.


I started in the care sector in 2002 where I worked as a care worker in a number of different settings. I then went into the office to be a care coordinator where I stayed for several years and did various roles and then went into my first management role in 2005.


Training - RMA level 5 / Mental Health First Aid course x2 days/Tissue viability prevention course /all mandatory training within the care sectors. I like to undertake all new training offers that come my way as we can all learn something new each day.


I am passionate about the care industry and take pride in what I do no matter what the task is. I believe we should treat others how we wish to be treated and never forgot we are all ageing every day and may need help from others at any point or stage in our lives. I have 2 children, my oldest has a physical disability and is a prime example that you can achieve anything you want if you have the right people behind you and the right mindset.


I am a member of the registered manager's skills for care group which provides lots of extra support and help should me or my team need it.


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