Caremark Maidstone & Swale

22 County Road, Maidstone ME14 1XJ
Submit a Review
9.5 23 Reviews
  • Caremark Maidstone & Swale, Maidstone
Caremark Maidstone & Swale is an in-home care provider servicing Maidstone and all surrounding areas.

They specialise in providing bespoke domiciliary care and support services for clients who choose to remain living independently at home. The support they offer can vary from short check-in visits to full-time live-in support.

Caremark Maidstone & Swale specifically offer care packages that focus on the needs of its clients, including those with dementia, cancer and with physical or learning disabilities.

Caremark Maidstone & Swale really does care about you and is committed to delivering the highest quality of care to its clients.

Caremark is a nationwide care provider and is one of the most respected and well-established brands in social care. The Caremark network spans across nearly 100 offices nationwide, delivering award-winning care and support via their 4,500+ care workers.

Care Provided by Caremark Maidstone & Swale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Krystal Parkes (Registered Care Manager)

Funding & Fees Guide for Caremark Maidstone & Swale

  • Prices
  • Information available upon request


Caremark Maidstone & Swale Reviews (23)

Total of 23, showing 1-20
9.5

Caremark Maidstone & Swale has a Review Score of 9.5 (9.464) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Maidstone & Swale has 23 reviews.

Overall Experience

  • 21
  • 2
  • 0
  • 0
  • 0

Date Published

23
2
4
5
18
Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Caremark's exceptional care for both my mother and now my father. Their team has been a lifeline, providing consistent and compassionate support that has made a world of difference.
The carers are not just employees, but caring individuals who go above and beyond their
duties. They've built genuine relationships with my parents, offering companionship and assistance with a warm and friendly demeanour.
The level of communication and support from Caremark's office staff has been outstanding. They've been incredibly responsive and helpful, always ensuring our needs are met.
I wholeheartedly recommend Caremark to anyone seeking reliable, compassionate, and professional home care services. Their commitment to providing the highest quality care is evident in every interaction.

Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale

Thank you for your feedback - we really appreciate the kind words you've shared for our carers and management staff. We strive for excellence, professionalism and quality when delivering care, and we're so pleased to hear that we meet those criteria for mum and dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care my brother receives from Caremark. They are always willing to assist my brother with GP/ hospital appointments and they keep a close check on him maintaining his daily medicine. He gets on well with the carers and our family are appreciative of all they do enabling him to
remain in his own home.

Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale

Thank you for taking the time to leave a review. It is always our aim at Caremark to deliver exceptional care to our customers and provide assistance to their families - we really appreciate your comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I was pleased to have 2 regular carers looking after my dad so there was consistency in his care. They were reliable and established a routine culminating in him being washed, dressed, and given breakfast and all medication.
Everything was left tidy, and my dad was in his armchair with a cup of tea
when they left.
I would recommend Caremark.

Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale

Thank you so much for your kind words. We really appreciate your feedback and love to hear how we help with Dad's daily routine. Thank you for choosing and trusting us with your care and recommending our support for people in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Caremark is currently caring for my loved one.
We had previously used a couple of agencies, which sadly didn’t work out.
Since having Caremark we feel as a family more relaxed and now don’t feel we need to be at the home, checking in all the time and checking things are done.
The office team are
as caring as the carers, and seem to work as a unit, which is something we didn’t find with other agencies. The office communication is amazing and we have full trust in them as an agency, which is a relief for us as a family.
On the assessment, we were told that Caremark works like a family, and we have to say you are true to your word, you do work as a family.
We just want to say thank you to everyone for everything you are doing.
We would recommend Caremark to anyone.

Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale

Thank you so much for your kind words and feedback - it is very much appreciated. At Caremark, we pride ourselves on great collaboration - within our team and with the families we work with. We are so pleased to hear that our carers and management staff provide you with reassurance and relief. Thank you for choosing us and shining a light on us that hopefully many other families in the future can enjoy.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for every Caremark carer who has walked into my home. They are so kind and considerate, nothing is too much for them to do for me, in my personal care, they keep my home immaculate, they are so gentle with me and they take time to talk to me at the end of their shift. I wouldn’t
go to any other care company other than Caremark, they are great value for money. They treat me with dignity and treat my home with respect. Well done Caremark, you in my opinion are first class.

Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale

Thank you so much for your kind words. We really appreciate your feedback, and are so pleased to hear that you value Caremark so highly. Thank you for choosing and trusting us with your care - it means so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We had Caremark carers from the day my late husband came home from hospital on 11th October 2022. My husband was completely bed bound and had to have two carers at a time to help him with changing, cleaning and administering his medication, three times a day. All the carers were very caring, kind, compassionate
and treated him with dignity and respect. The carers were there to care for him until the day he passed away. For this, I am very grateful.
The office staff were also very helpful and attentive if I had to call them for any issues we had and it was rectified immediately.
My daughter and I are very happy with Caremark and would highly recommend them.
Thank you again to all the staff at Caremark.

Reply from Krystal Parkes, Registered Care Manager at Caremark Maidstone & Swale

We're so pleased to know that we made a difference whilst caring for your husband. Thank you for your kind words, we really appreciate the positive feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Caremark visits my nan on a daily basis, and I can not fault them.
All staff members are happy and polite and set her up for the day; they encourage her to do things I didn't think she would do again, little and often, but they really do spend their time wisely with her, and even when washing up, they
keep the conversation going. Nan really loves her visits.
The office staff go above and beyond to make sure my nan has her regular team and helps me with any questions I may have. We've had a few agencies over the years, and Caremark is by far the best I have dealt with. Thank you all.

Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale

We are so pleased to hear from you - thank you for your kind words and feedback! It's so important to us at Caremark to encourage independence where possible for all our clients. We are so pleased to hear that our support makes a difference to Nans day!
Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, always try to put my mother at ease when going into hers by singing the old songs she knows from the past.
The office staff are always friendly and willing to change or sort any problems.
Very happy with Caremark!

Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale

We are so pleased to hear that we help put our clients at ease and making them comfortable. It is our pleasure to care for your mother. Thank you for taking the time to leave this feedback!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Having used six other care agencies who were only interested in completing their tasks as quick as possible, I can honestly say that Caremark Maidstone are a breath of fresh air. The management's priority is my husband, they have matched the right members of staff to him, they are so caring and professional
they know how to bring the best out in him, they are always singing to him and making him laugh, it's like having an extended family.
The management are very approachable, if ever I have any concerns or worries they are always there to help and support me. I cannot recommend them enough they are brilliant.

Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale

Thank you for taking the time to leave a review. It is lovely to hear this amazing feedback. It is our absolute pleasure looking after your husband and putting a smile on his face! Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The company is well over five-star. Every carer has been a credit to the company, they really make my dad important and really care about him. Always friendly and happy to be at work. All the staff are a credit to the owners. Well done to you all.

Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale

Thank you, we really appreciate your kind words. It is great to hear how we have been able to help our lovely clients and their families. Thank you also for taking the time to leave a comment.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

When I had the assessment for a care package for my mother I was worried as you hear so many bad reviews in the press. The staff member who came out to see Mum and I was extremely professional and immediately put my mind at rest. She went through all the care plan and read out and explained what would
happen. She informed me, who Mums two main carers would be.
When the two young girls came in for the first time, they were professional, courteous and showed my Mum respect and explained everything they were going to do before they carried out each task. They have made the transition from caring for my Mum easy as I was unable to continue to do this. They take time to speak with her and make her feel at ease, and now she looks forward to them coming in.
They are such wonderful young girls and they are an asset to your company.

Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale

Thank you for leaving this review. It is an absolute pleasure for Caremark Maidstone to help care for your mother. We will pass this feedback on to the carers.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Care staff always smartly dressed, arrive on time and stay for allocated time to provide an all-round service. Everything requested takes place, most importantly they cheerfully greet my disabled partner, smile, ask him how he is and listen with interest to everything he says. Carers ask him what he'd
like to eat and drink. Management staff deal promptly and with my concerns. Thank you.

Reply from Krystal Parkes at Caremark Maidstone & Swale

Thanks for your review! We are extremely happy with your feedback. We take great pride in making sure our care services are top quality. We offer the best because that's what our clients deserve! Caremark Maidstone Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

There are no words to explain how wonderful everyone at Caremark Maidstone is.
From the management team who consistently go that extra mile to ensure that everything doesn’t just run smoothly, but that everything possible is done to brighten up my dad's day.
We have the same 2 carers who are both
just the loveliest people you could ever wish to meet – and they have such a close bond with my dad, which means the world to us all.
What Caremark do is an amazingly difficult job, and I am incredibly grateful that I have them to support me and my family.
Bottom line, the cost of care is reasonable; the peace of mind is priceless.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

They listened to what help I needed at home and have been able to provide the right person to do these tasks. I am very pleased with the services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - Caremark were really attentive to my needs and always went out their way to ensure I was fully cared for - I would definitely recommend!

Reply from Natasha Dhariwal at Caremark Maidstone & Swale

Thanks for your review! We are extremely happy with your feedback. We take great pride in making sure our care is at the highest level for all our clients! Caremark Maidstone Team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience with Caremark. I would highly recommend their extremely professional and compassionate attitude towards their clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Professional and reliable service. I have found Caremark’s standard of care to be high and professional and their approach to my Mum has been warming and understanding towards her needs on all occasions. Some of the staff had gone beyond their duties in caring for her so I would like to say thank you
to all staff who have and continue to attend to her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and professional.
Always on time and never gave us, as a family, any hassle.
Will definitely recommend to any professionals working that need assistance.
Great value for money!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My friend's father (very close to us) needed care after he came back from hospital after surgery. With his wife working full time, there was no choice but to get a carer to help with bathing and helping him get out of bed. The basic stuff you cannot do for a few weeks after surgery. The staff has been
very considerate and understanding. Treating him like a family member. I would not hesitate to recommend Caremark Maidstone to anyone looking for personal care around the Maidstone area! Thank you again

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Maidstone) provided excellent care and service. I could not have asked for any better - would highly recommend to any one who requires similar treatments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Caremark Maidstone & Swale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Caremark Maidstone & Swale is calculated as follows: ( (27 Excellents x 5) + (1 Goods x 4) ) ÷ 28 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Maidstone & Swale is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (7)

Natasha

Natasha

Job Title: Managing Director

Joined: 2019

Natasha started her career in the City working at some of the world’s largest Law firms before moving into the recruitment market. Although these industries helped her build on her financial background and provided a rich experience in people management, client relations and business operations, Natasha always felt that something was missing.


Based on her strong will and passion to help others, Natasha decided to leave the City and set up Caremark Maidstone. She is a strong believer in providing the very best standard of care to all those who need it.


Natasha has set up a number of initiatives in the Maidstone region including organising weekly COG clubs run by Age UK; a monthly "Chattering Chums" coffee morning in association with the West Kent Befriending Charity; and doing regular talks in community centres, parishes and libraries to name just a few. She is also proud to be a Dementia Champion.


In her spare time, Natasha enjoys spending time with family and friends, keeping fit and doing local charity work.


Krystal

Krystal

Job Title: Registered Care Manager

Joined: 2019

Krystal has worked in Health and Social Care in the Maidstone region for nearly 8 years. Having worked with a range of health care providers, she has experience in-home care, complex care and specialist care packages.


Krystal brings a wealth of knowledge to her role and is responsible for the day to day operations at Caremark Maidstone. She strongly believes in providing a first-class experience for all those who need care, and her passion, warm nature and reliability shines through in everything she does.


Krystal is highly qualified and holds a Level 5 Diploma in Management of Health & Social Care.


In her free time, Krystal enjoys spending time with her family and friends and going to the gym.


Charlie

Charlie

Job Title: Care Coordinator

Joined: 2020

Charlie joined Caremark Maidstone in August 2020. She worked briefly in the Care field before moving into administration and operational based roles. After years of working in transport, Charlie wanted a change - she wanted to make a difference. Charlie chose to step back into the Care industry as she's always been dedicated to caring for things, big and small.


Charlie has excellent experience in scheduling, managing rotas, and being responsible for the organisational aspects of a busy workplace. She is responsible for Care Coordination at Caremark, as well as dealing with enquiries and recruitment.


In her spare time, Charlie enjoys being with her Chickens & going camping in her self-built Campervan with her Partner & stepsons along with their pack of Siberian Huskies!


Jane

Jane

Job Title: Recruitment Manager

Joined: 2021

Jane joined the Caremark Maidstone team in April 2021. Jane is involved in a number of processes at Caremark, which include recruitment, staff onboarding and training coordination.
Prior to joining Caremark, Jane worked in transport for 9 years, and before that she tutored young adults with learning disabilities.


Jane has been married 31 years (!), enjoys spending time with her family, and loves adventurous days out. She is extremely passionate about helping people with dementia as she had first-hand experience caring for her Father.


Lizzie

Lizzie

Job Title: Field Care Supervisor

Joined: 2021

Lizzie joined Caremark Maidstone in April 2021 as a Field Care Supervisor. Prior to working at Caremark, Lizzie worked as a Health Care assistant in the community and within care homes. She provided a high level of care and support to a range of clients, some with learning difficulties and dementia.


In 2019, Lizzie completed an access course in nursing and health care, and this has broadened her knowledge and skillset. Along with being highly motivated, having a positive attitude, and being a caring and friendly individual, Lizzie is very well suited to the supervisor role. "Making a difference in people's lives makes it all worth while" says Lizzie.


In her free time, Lizzie spends time with her partner, children, family and friends, and enjoys going to the seaside for fish and chips.


Ellie

Ellie

Job Title: Field Care Supervisor

Joined: 2022

Ellie joined Caremark Maidstone as a Care Assistant in April 2020. She then left the company before rejoining in December 2021. With a passion for care and empathy, Ellie was quickly promoted to a Field Care Supervisor position, and therefore a great example of how Caremark promote talent internally.


Ellie continues to demonstrate and build on her knowledge of the care industry whilst carrying out her duties with a positive attitude. Ellie is aiming to continue with her Health and Social Care NVQ to further develop her career.


In her free time, Ellie likes to spend time with her friends and family.


Tharandeep

Tharandeep

Job Title: Other

Joined: 2019

Tharandeep is passionate about the domiciliary care sector and feels that everybody should have access to the highest standards of in-home care whenever they may need it. Because of this and his wife's passion for helping others, the idea to create Caremark Maidstone was formed in late 2018.


Whilst Tharandeep doesn't have an active role in the running of Caremark Maidstone, he assists with many behind the scenes activities, including company finances, social media and facilities management.


In his free time, Tharandeep enjoys spending time with his family and friends and partaking in sports events.


Frequently Asked Questions about Caremark Maidstone & Swale

What Type of Services does Caremark Maidstone & Swale offer?

Caremark Maidstone & Swale offers Home Care.

How many Carers does Caremark Maidstone & Swale employ?

Caremark Maidstone & Swale employs 50 carers.