Information available upon request
Caremark Maidstone & Swale has a Review Score of 9.5 (9.464) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Maidstone & Swale has 23 reviews.
Review from Nicola B (Daughter of Client) published on 26 November 2024
Submitted via Website •
Report
Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale
Thank you for your feedback - we really appreciate the kind words you've shared for our carers and management staff. We strive for excellence, professionalism and quality when delivering care, and we're so pleased to hear that we meet those criteria for mum and dad.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cliff C (Brother of Client) published on 11 November 2024
Submitted via Website •
Report
Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale
Thank you for taking the time to leave a review. It is always our aim at Caremark to deliver exceptional care to our customers and provide assistance to their families - we really appreciate your comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from L H (Daughter of Client) published on 24 May 2024
Submitted via Website •
Report
Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale
Thank you so much for your kind words. We really appreciate your feedback and love to hear how we help with Dad's daily routine. Thank you for choosing and trusting us with your care and recommending our support for people in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D C (Grandson of Client) published on 24 May 2024
Submitted via Website •
Report
Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale
Thank you so much for your kind words and feedback - it is very much appreciated. At Caremark, we pride ourselves on great collaboration - within our team and with the families we work with. We are so pleased to hear that our carers and management staff provide you with reassurance and relief. Thank you for choosing us and shining a light on us that hopefully many other families in the future can enjoy.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet H (Client) published on 8 September 2023
Submitted via Website •
Report
Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale
Thank you so much for your kind words. We really appreciate your feedback, and are so pleased to hear that you value Caremark so highly. Thank you for choosing and trusting us with your care - it means so much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Minette B (Wife of Client) published on 23 January 2023
Submitted via Website •
Report
Reply from Krystal Parkes, Registered Care Manager at Caremark Maidstone & Swale
We're so pleased to know that we made a difference whilst caring for your husband. Thank you for your kind words, we really appreciate the positive feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K H (Granddaughter of Client) published on 28 July 2022
Submitted via Website •
Report
Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale
We are so pleased to hear from you - thank you for your kind words and feedback! It's so important to us at Caremark to encourage independence where possible for all our clients. We are so pleased to hear that our support makes a difference to Nans day!
Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon B (Daughter of Client) published on 17 June 2022
Submitted via Postal Card •
Report
Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale
We are so pleased to hear that we help put our clients at ease and making them comfortable. It is our pleasure to care for your mother. Thank you for taking the time to leave this feedback!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Frances J (Wife of Client) published on 15 June 2022
Submitted via Website •
Report
Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale
Thank you for taking the time to leave a review. It is lovely to hear this amazing feedback. It is our absolute pleasure looking after your husband and putting a smile on his face! Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Martin S (Son of Client) published on 21 October 2021
Submitted via Postal Card •
Report
Reply from Natasha Dhariwal, Director at Caremark Maidstone & Swale
Thank you, we really appreciate your kind words. It is great to hear how we have been able to help our lovely clients and their families. Thank you also for taking the time to leave a comment.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison W (Daughter of Client) published on 21 January 2021
Submitted via Website •
Report
Reply from Krystal Parkes, Care Manager at Caremark Maidstone & Swale
Thank you for leaving this review. It is an absolute pleasure for Caremark Maidstone to help care for your mother. We will pass this feedback on to the carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqueline A (Partner of Client) published on 28 February 2020
Submitted via Website •
Report
Reply from Krystal Parkes at Caremark Maidstone & Swale
Thanks for your review! We are extremely happy with your feedback. We take great pride in making sure our care services are top quality. We offer the best because that's what our clients deserve! Caremark Maidstone Team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T B (Daughter of Client) published on 16 December 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Client) assisted by family/friend published on 10 October 2019
Submitted via Postal Card •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R S (Client) published on 1 August 2019
Submitted via Website •
Report
Reply from Natasha Dhariwal at Caremark Maidstone & Swale
Thanks for your review! We are extremely happy with your feedback. We take great pride in making sure our care is at the highest level for all our clients! Caremark Maidstone Team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Zahra (Friend of Client) published on 31 July 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rav S (Son of Client) published on 25 July 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Taran C (Grandson of Client) published on 24 July 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Bal S (Friend of Client) published on 24 July 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Adnan A (Friend of Client) published on 24 July 2019
Submitted via Website •
Report
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.5 (9.464) out of 10 for Caremark Maidstone & Swale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.964 for Caremark Maidstone & Swale is calculated as follows: ( (27 Excellents x 5) + (1 Goods x 4) ) ÷ 28 Ratings = 4.964
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Maidstone & Swale is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Aug 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Managing Director
Joined: 2019
Natasha started her career in the City working at some of the world’s largest Law firms before moving into the recruitment market. Although these industries helped her build on her financial background and provided a rich experience in people management, client relations and business operations, Natasha always felt that something was missing.
Based on her strong will and passion to help others, Natasha decided to leave the City and set up Caremark Maidstone. She is a strong believer in providing the very best standard of care to all those who need it.
Natasha has set up a number of initiatives in the Maidstone region including organising weekly COG clubs run by Age UK; a monthly "Chattering Chums" coffee morning in association with the West Kent Befriending Charity; and doing regular talks in community centres, parishes and libraries to name just a few. She is also proud to be a Dementia Champion.
In her spare time, Natasha enjoys spending time with family and friends, keeping fit and doing local charity work.
Job Title: Registered Care Manager
Joined: 2019
Krystal has worked in Health and Social Care in the Maidstone region for nearly 8 years. Having worked with a range of health care providers, she has experience in-home care, complex care and specialist care packages.
Krystal brings a wealth of knowledge to her role and is responsible for the day to day operations at Caremark Maidstone. She strongly believes in providing a first-class experience for all those who need care, and her passion, warm nature and reliability shines through in everything she does.
Krystal is highly qualified and holds a Level 5 Diploma in Management of Health & Social Care.
In her free time, Krystal enjoys spending time with her family and friends and going to the gym.
Job Title: Care Coordinator
Joined: 2020
Charlie joined Caremark Maidstone in August 2020. She worked briefly in the Care field before moving into administration and operational based roles. After years of working in transport, Charlie wanted a change - she wanted to make a difference. Charlie chose to step back into the Care industry as she's always been dedicated to caring for things, big and small.
Charlie has excellent experience in scheduling, managing rotas, and being responsible for the organisational aspects of a busy workplace. She is responsible for Care Coordination at Caremark, as well as dealing with enquiries and recruitment.
In her spare time, Charlie enjoys being with her Chickens & going camping in her self-built Campervan with her Partner & stepsons along with their pack of Siberian Huskies!
Job Title: Recruitment Manager
Joined: 2021
Jane joined the Caremark Maidstone team in April 2021. Jane is involved in a number of processes at Caremark, which include recruitment, staff onboarding and training coordination.
Prior to joining Caremark, Jane worked in transport for 9 years, and before that she tutored young adults with learning disabilities.
Jane has been married 31 years (!), enjoys spending time with her family, and loves adventurous days out. She is extremely passionate about helping people with dementia as she had first-hand experience caring for her Father.
Job Title: Field Care Supervisor
Joined: 2021
Lizzie joined Caremark Maidstone in April 2021 as a Field Care Supervisor. Prior to working at Caremark, Lizzie worked as a Health Care assistant in the community and within care homes. She provided a high level of care and support to a range of clients, some with learning difficulties and dementia.
In 2019, Lizzie completed an access course in nursing and health care, and this has broadened her knowledge and skillset. Along with being highly motivated, having a positive attitude, and being a caring and friendly individual, Lizzie is very well suited to the supervisor role. "Making a difference in people's lives makes it all worth while" says Lizzie.
In her free time, Lizzie spends time with her partner, children, family and friends, and enjoys going to the seaside for fish and chips.
Job Title: Field Care Supervisor
Joined: 2022
Ellie joined Caremark Maidstone as a Care Assistant in April 2020. She then left the company before rejoining in December 2021. With a passion for care and empathy, Ellie was quickly promoted to a Field Care Supervisor position, and therefore a great example of how Caremark promote talent internally.
Ellie continues to demonstrate and build on her knowledge of the care industry whilst carrying out her duties with a positive attitude. Ellie is aiming to continue with her Health and Social Care NVQ to further develop her career.
In her free time, Ellie likes to spend time with her friends and family.
Job Title: Other
Joined: 2019
Tharandeep is passionate about the domiciliary care sector and feels that everybody should have access to the highest standards of in-home care whenever they may need it. Because of this and his wife's passion for helping others, the idea to create Caremark Maidstone was formed in late 2018.
Whilst Tharandeep doesn't have an active role in the running of Caremark Maidstone, he assists with many behind the scenes activities, including company finances, social media and facilities management.
In his free time, Tharandeep enjoys spending time with his family and friends and partaking in sports events.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Maidstone & Swale to verify any information. View our terms and conditions. Caremark Maidstone & Swale has a Platinum Service – more info.