Caremark Maidstone & Swale

22 County Road, Maidstone ME14 1XJ
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9.5 23 Reviews
  • Caremark Maidstone & Swale, Maidstone
Caremark Maidstone & Swale is an in-home care provider servicing Maidstone and all surrounding areas.

They specialise in providing bespoke domiciliary care and support services for clients who choose to remain living independently at home. The support they offer can vary from short check-in visits to full-time live-in support.

Caremark Maidstone & Swale specifically offer care packages that focus on the needs of its clients, including those with dementia, cancer and with physical or learning disabilities.

Caremark Maidstone & Swale really does care about you and is committed to delivering the highest quality of care to its clients.

Caremark is a nationwide care provider and is one of the most respected and well-established brands in social care. The Caremark network spans across nearly 100 offices nationwide, delivering award-winning care and support via their 4,500+ care workers.

Care Provided by Caremark Maidstone & Swale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Krystal Parkes (Registered Care Manager)

Funding & Fees Guide for Caremark Maidstone & Swale

  • Prices
  • Information available upon request


Caremark Maidstone & Swale Reviews (23)

Total of 23, showing 21-23
9.5

Caremark Maidstone & Swale has a Review Score of 9.5 (9.464) out of 10, based on 5 reviews in the last 2 years. Over all time Caremark Maidstone & Swale has 23 reviews.

Overall Experience

  • 21
  • 2
  • 0
  • 0
  • 0

Date Published

23
2
4
5
18
Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the service from the team at Caremark Maidstone! I would strongly recommend their services to everyone who needs care as they are professional, helpful and most importantly, compassionate. The office team have also been brilliant at answering all my questions and have always
been reliable and responsive when needed!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience with Caremark. They arrived on time and went over and above what was required. Cannot fault their commitment.


Thank you so much.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent service! Went above and beyond to deal with and answer many of my questions. Friendly faces that make you feel safe and secure with my grandfather.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.464)

Overview of Review Score

The Review Score of 9.5 (9.464) out of 10 for Caremark Maidstone & Swale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Caremark Maidstone & Swale is calculated as follows: ( (27 Excellents x 5) + (1 Goods x 4) ) ÷ 28 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Maidstone & Swale is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (7)

Natasha

Natasha

Job Title: Managing Director

Joined: 2019

Natasha started her career in the City working at some of the world’s largest Law firms before moving into the recruitment market. Although these industries helped her build on her financial background and provided a rich experience in people management, client relations and business operations, Natasha always felt that something was missing.


Based on her strong will and passion to help others, Natasha decided to leave the City and set up Caremark Maidstone. She is a strong believer in providing the very best standard of care to all those who need it.


Natasha has set up a number of initiatives in the Maidstone region including organising weekly COG clubs run by Age UK; a monthly "Chattering Chums" coffee morning in association with the West Kent Befriending Charity; and doing regular talks in community centres, parishes and libraries to name just a few. She is also proud to be a Dementia Champion.


In her spare time, Natasha enjoys spending time with family and friends, keeping fit and doing local charity work.


Krystal

Krystal

Job Title: Registered Care Manager

Joined: 2019

Krystal has worked in Health and Social Care in the Maidstone region for nearly 8 years. Having worked with a range of health care providers, she has experience in-home care, complex care and specialist care packages.


Krystal brings a wealth of knowledge to her role and is responsible for the day to day operations at Caremark Maidstone. She strongly believes in providing a first-class experience for all those who need care, and her passion, warm nature and reliability shines through in everything she does.


Krystal is highly qualified and holds a Level 5 Diploma in Management of Health & Social Care.


In her free time, Krystal enjoys spending time with her family and friends and going to the gym.


Charlie

Charlie

Job Title: Care Coordinator

Joined: 2020

Charlie joined Caremark Maidstone in August 2020. She worked briefly in the Care field before moving into administration and operational based roles. After years of working in transport, Charlie wanted a change - she wanted to make a difference. Charlie chose to step back into the Care industry as she's always been dedicated to caring for things, big and small.


Charlie has excellent experience in scheduling, managing rotas, and being responsible for the organisational aspects of a busy workplace. She is responsible for Care Coordination at Caremark, as well as dealing with enquiries and recruitment.


In her spare time, Charlie enjoys being with her Chickens & going camping in her self-built Campervan with her Partner & stepsons along with their pack of Siberian Huskies!


Jane

Jane

Job Title: Recruitment Manager

Joined: 2021

Jane joined the Caremark Maidstone team in April 2021. Jane is involved in a number of processes at Caremark, which include recruitment, staff onboarding and training coordination.
Prior to joining Caremark, Jane worked in transport for 9 years, and before that she tutored young adults with learning disabilities.


Jane has been married 31 years (!), enjoys spending time with her family, and loves adventurous days out. She is extremely passionate about helping people with dementia as she had first-hand experience caring for her Father.


Lizzie

Lizzie

Job Title: Field Care Supervisor

Joined: 2021

Lizzie joined Caremark Maidstone in April 2021 as a Field Care Supervisor. Prior to working at Caremark, Lizzie worked as a Health Care assistant in the community and within care homes. She provided a high level of care and support to a range of clients, some with learning difficulties and dementia.


In 2019, Lizzie completed an access course in nursing and health care, and this has broadened her knowledge and skillset. Along with being highly motivated, having a positive attitude, and being a caring and friendly individual, Lizzie is very well suited to the supervisor role. "Making a difference in people's lives makes it all worth while" says Lizzie.


In her free time, Lizzie spends time with her partner, children, family and friends, and enjoys going to the seaside for fish and chips.


Ellie

Ellie

Job Title: Field Care Supervisor

Joined: 2022

Ellie joined Caremark Maidstone as a Care Assistant in April 2020. She then left the company before rejoining in December 2021. With a passion for care and empathy, Ellie was quickly promoted to a Field Care Supervisor position, and therefore a great example of how Caremark promote talent internally.


Ellie continues to demonstrate and build on her knowledge of the care industry whilst carrying out her duties with a positive attitude. Ellie is aiming to continue with her Health and Social Care NVQ to further develop her career.


In her free time, Ellie likes to spend time with her friends and family.


Tharandeep

Tharandeep

Job Title: Other

Joined: 2019

Tharandeep is passionate about the domiciliary care sector and feels that everybody should have access to the highest standards of in-home care whenever they may need it. Because of this and his wife's passion for helping others, the idea to create Caremark Maidstone was formed in late 2018.


Whilst Tharandeep doesn't have an active role in the running of Caremark Maidstone, he assists with many behind the scenes activities, including company finances, social media and facilities management.


In his free time, Tharandeep enjoys spending time with his family and friends and partaking in sports events.