Right at Home (South Derby & East Staffordshire)

Melanie Rowland is the Registered Manager for both Derby and East Staffs. Melanie is dedicated, and compassionate and never hesitates to roll her sleeves up and help out wherever possible. Melanie is a passionate and inspiring leader of both teams, promoting the importance of work-life balance.

Melanie has been in the Care industry for many years now and has experience in care homes, mental health units and other adult and child support services.

Melanie loves to travel and hike in her spare time and spend time with her family and company mascot – Islay the dog.

I am a dedicated professional with a passion for making a positive impact in the healthcare industry. I joined Right at Home in September 2019 at our Derby Branch and quickly rose through the ranks, showcasing my commitment and expertise. Within just eight months, I was promoted to the role of Senior CareGiver, where I found fulfilment in providing exceptional care to clients.

In January 2023, I seized an opportunity to further my career at Right at Home by taking on the role of Team Leader at our East Staffs branch. My leadership skills and dedication to excellence were soon recognized, leading to my promotion to Deputy Manager of the East Staffs branch. In this pivotal role, I am responsible for the day-to-day running of the service, client assessments, inquiries, reviews, management of client queries, compliance, scheduling, auditing, and much more.

Driven by my passion for making a difference, I thrive in my role as Deputy Manager. My commitment to improving the lives of both clients and carers is evident in my unwavering dedication to excellence. With my extensive experience and proactive approach, I continue to play a vital role in ensuring the success and effectiveness of Right at Home’s operations.

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John started Right at Home Derby in 2012 and built a strong reputation for delivering quality care in Derbyshire. After repeated requests for support outside this area, John decided to expand operations into Burton and East Staff. The same founding principles that made Derby successful were retained as CareGivers were promoted internally to manage the expanding operations.

Working alongside this dedicated care team, he is passionate about delivering quality care to the people of East Staffordshire (Ashby through Burton and Uttoxeter).

Before Right at Home, John had a successful career with Enterprise. Deciding to spend more quality time with his wife and five young children, John got involved in his local community and became an elected parish councillor in Willington, South Derbyshire.

It was during a community event that John came across an elderly local parishioner who was reliant on care from a contracted provider. The parishioner was looking for help with getting a reliable service provider who would turn up on time, stay for the full time allocated and have some consistency with the care worker they were receiving.

Whilst trying to help the parishioners with their simple request, John realised that their case was not unique and that there were a lot of people who would benefit from a more personalised and quality service.

Determined to make a difference, John decided to use his experience of growing a quality customer-focused business and translate these into the Home Care sector.

John is now an active member promoting choice and personalisation within Derbyshire and Staffordshire and sits on the management committee of Derby Care Association helping providers to improve the care and support for everyone in the region.

John is a recognised Dementia Friends and is training to be a local champion. John also supports Royal Derby Hospitals Dementia Action Group and works with local support group Making Space to help support people within Derby and Staffordshire.

The goal of Right at Home (East Staffs) is simple:

To allow your loved ones to remain in their homes for as long as possible.

To add years to the lives of your loved ones, but as importantly, to add quality and life to those years.
In practice, this means:

Turning up on time and at a time that is convenient for the customer.

Travelling in our time and not within the customer's allocated time.

Supplying the same friendly home care assistant on each call.

Each call will ideally last for at least 1 hour.

Each call is built on outcome-based activities to improve the quality of life of the individual.

Away from work, John enjoys spending time with his wife, and golf and is actively engaged in his community developing Neighbourhood Plans and the running of the Council. More recently John has taken the lead on building a new community facility to provide a building for the preschool, scouts, and youth club along with changing facilities for Willington Football Club.

Jodie started with Right at Home Derby in February 2020 when she joined as a CareGiver.

Transitioning from a background in hospitality and catering to the healthcare sector was a significant career shift, but a comprehensive training programme equipped Jodie well for the new challenge.

Jodie quickly adapted to her role and soon realised it was a perfect fit, wishing she had made the switch earlier.

With the support and encouragement of the management team, Jodie embarked on an Adult Care Worker apprenticeship. Initially, Jodie was apprehensive about returning to education after a long hiatus, but the ample time and resources provided helped her manage her studies effectively.

In December 2021, Jodie expanded her responsibilities by joining the recruitment team, where she focused on identifying and onboarding future CareGivers. This experience broadened her understanding of the business and sparked a new interest in social media management.

Jodie began managing the company’s social media accounts, which opened up exciting opportunities to engage with our community in new ways.

By January 2024, Jodie fully transitioned from the recruitment department to her current role as the Digital and Community Marketing Partner for Right at Home Derby and East Staffordshire.

In this capacity, Jodie oversees our business websites, Google pages, and social media platforms including Facebook, Instagram, and TikTok. Additionally, Jodie organises charity events, and coffee mornings, and participates in community activities such as local Women’s Institute meetings, sponsored events, fairs, Warm Spaces and Alzheimer’s Memory Cafés.