Right at Home (South Derby & East Staffordshire)

The Trinity, George Street, Burton-on-Trent DE14 1DP
Submit a Review
9.8 23 Reviews
Right at Home (Burton, Uttoxeter, Ashby) provides a person-centred approach to home care focusing on improving the quality of life of the individual. An established and award-winning care agency with an enviable reputation of delivering outstanding care and CQC rated as Outstanding in Responsiveness to client needs.
Highly trained carers are able to assist with everything from Companionship, Live-In, Dementia Support, Personal Care all the way through to delegated clinical and complex care needs.

Care is available from one hour to 24-hour live-in care.

Right at Home (East Staffs) will work with clients to help co-design a support plan which will provide the peace of mind and support clients and relatives are looking for.

Clients are able to select from a range of qualified caregivers to ensure a good match and consistency of care. Reviews and quality checks are completed on a regular basis to ensure complete satisfaction and quality of support.

With highly trained, personalised and dedicated non-uniformed care assistants, carers provide everything from companionship and personal care to palliative and live-in care.

All carers are fully DBS checked, complete psychometric profiling, references checked and have completed up to three weeks' training to include the Care Certificate.
... Read more
Show Right at Home (South Derby & East Staffordshire) on the Map

Care Provided by Right at Home (South Derby & East Staffordshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Melanie Rowland (Registered Manager)

Funding & Fees Guide for Right at Home (South Derby & East Staffordshire)

  • Prices

  • From £32 per hour

Right at Home (South Derby & East Staffordshire) Reviews (23)

Total of 23, showing 21-23
9.8

Right at Home (South Derby & East Staffordshire) has a Review Score of 9.8 (9.813) out of 10, based on 11 reviews in the last 2 years. Over all time Right at Home (South Derby & East Staffordshire) has 23 reviews.

Overall Experience

  • 21
  • 2
  • 0
  • 0
  • 0

Date Published

23
5
8
11
12

Review from V F (Client) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers were lovely and helped me when I needed them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen M (Daughter of Client) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was the first time that I have had to get care in for my 92-year-old mother to allow me to be able to go abroad with some ease, both mother and I found the service excellent from the first meeting with the manager and then the manager and one of the carers and onwards.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your lovely review, it was a pleasure to assist your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie S (Daughter of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team were excellent, kind, respectful and very professional. I could not have wished for better help caring for my father and providing support to my mum and myself. I am forever in their debt.

Reply from Melanie Rowland, Registered Manager at Right at Home (South Derby & East Staffordshire)

Thank you for your lovely review, it was a pleasure to assist you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Right at Home (South Derby & East Staffordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Right at Home (South Derby & East Staffordshire) is calculated as follows: ( (52 Excellents x 5) + (12 Goods x 4) ) ÷ 64 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (South Derby & East Staffordshire) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Right at Home UK

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Right at Home UK

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Right at Home UK

Date: Thursday 31 Mar 2022 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Melanie

Melanie Rowland

Job Title: Registered Manager

Joined: 2019

Melanie Rowland is the Registered Manager for both Derby and East Staffs. Melanie is dedicated, and compassionate and never hesitates to roll her sleeves up and help out wherever possible. Melanie is a passionate and inspiring leader of both teams, promoting the importance of work-life balance.

Melanie has been in the Care industry for many years now and has experience in care homes, mental health units and other adult and child support services.

Melanie loves to travel and hike in her spare time and spend time with her family and company mascot – Islay the dog.

... Read more
Karen

Karen Lloyd

Job Title: East Staffs Deputy Care Manager

Joined: 2019

I am a dedicated professional with a passion for making a positive impact in the healthcare industry. I joined Right at Home in September 2019 at our Derby Branch and quickly rose through the ranks, showcasing my commitment and expertise. Within just eight months, I was promoted to the role of Senior CareGiver, where I found fulfilment in providing exceptional care to clients.

In January 2023, I seized an opportunity to further my career at Right at Home by taking on the role of Team Leader at our East Staffs branch. My leadership skills and dedication to excellence were soon recognized, leading to my promotion to Deputy Manager of the East Staffs branch. In this pivotal role, I am responsible for the day-to-day running of the service, client assessments, inquiries, reviews, management of client queries, compliance, scheduling, auditing, and much more.

Driven by my passion for making a difference, I thrive in my role as Deputy Manager. My commitment to improving the lives of both clients and carers is evident in my unwavering dedication to excellence. With my extensive experience and proactive approach, I continue to play a vital role in ensuring the success and effectiveness of Right at Home’s operations.

For enquiries or more information, please email...

... Read more
John

John Houghton

Job Title: Managing Director

Joined: 2019

John started Right at Home Derby in 2012 and built a strong reputation for delivering quality care in Derbyshire. After repeated requests for support outside this area, John decided to expand operations into Burton and East Staff. The same founding principles that made Derby successful were retained as CareGivers were promoted internally to manage the expanding operations.

Working alongside this dedicated care team, he is passionate about delivering quality care to the people of East Staffordshire (Ashby through Burton and Uttoxeter).

Before Right at Home, John had a successful career with Enterprise. Deciding to spend more quality time with his wife and five young children, John got involved in his local community and became an elected parish councillor in Willington, South Derbyshire.

It was during a community event that John came across an elderly local parishioner who was reliant on care from a contracted provider. The parishioner was looking for help with getting a reliable service provider who would turn up on time, stay for the full time allocated and have some consistency with the care worker they were receiving.

Whilst trying to help the parishioners with their simple request, John realised that their case was not unique and that there were a lot of people who would benefit from a more personalised and quality service.

Determined to make a difference, John decided to use his experience of growing a quality customer-focused business and translate these into the Home Care sector.

John is now an active member promoting choice and personalisation within Derbyshire and Staffordshire and sits on the management committee of Derby Care Association helping providers to improve the care and support for everyone in the region.

John is a recognised Dementia Friends and is training to be a local champion. John also supports Royal Derby Hospitals Dementia Action Group and works with local support group Making Space to help support people within Derby and Staffordshire.

The goal of Right at Home (East Staffs) is simple:

To allow your loved ones to remain in their homes for as long as possible.

To add years to the lives of your loved ones, but as importantly, to add quality and life to those years.
In practice, this means:

Turning up on time and at a time that is convenient for the customer.

Travelling in our time and not within the customer's allocated time.

Supplying the same friendly home care assistant on each call.

Each call will ideally last for at least 1 hour.

Each call is built on outcome-based activities to improve the quality of life of the individual.

Away from work, John enjoys spending time with his wife, and golf and is actively engaged in his community developing Neighbourhood Plans and the running of the Council. More recently John has taken the lead on building a new community facility to provide a building for the preschool, scouts, and youth club along with changing facilities for Willington Football Club.

... Read more
Jodie

Jodie Hunt

Job Title: Digital and Community Engagement Partner

Joined: 2020

Jodie started with Right at Home Derby in February 2020 when she joined as a CareGiver.

Transitioning from a background in hospitality and catering to the healthcare sector was a significant career shift, but a comprehensive training programme equipped Jodie well for the new challenge.

Jodie quickly adapted to her role and soon realised it was a perfect fit, wishing she had made the switch earlier.

With the support and encouragement of the management team, Jodie embarked on an Adult Care Worker apprenticeship. Initially, Jodie was apprehensive about returning to education after a long hiatus, but the ample time and resources provided helped her manage her studies effectively.

In December 2021, Jodie expanded her responsibilities by joining the recruitment team, where she focused on identifying and onboarding future CareGivers. This experience broadened her understanding of the business and sparked a new interest in social media management.

Jodie began managing the company’s social media accounts, which opened up exciting opportunities to engage with our community in new ways.

By January 2024, Jodie fully transitioned from the recruitment department to her current role as the Digital and Community Marketing Partner for Right at Home Derby and East Staffordshire.

In this capacity, Jodie oversees our business websites, Google pages, and social media platforms including Facebook, Instagram, and TikTok. Additionally, Jodie organises charity events, and coffee mornings, and participates in community activities such as local Women’s Institute meetings, sponsored events, fairs, Warm Spaces and Alzheimer’s Memory Cafés.

... Read more

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (South Derby & East Staffordshire) to verify any information. View our terms and conditions. Right at Home (South Derby & East Staffordshire) has a Platinum Service – more info.