Adigo Care

Adigo House, Longridge Road, Whitburn, Bathgate EH47 0DE
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1.3 4 Reviews
  • Adigo Care, Bathgate
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Care Provided by Adigo Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Older Person Care

Good to Know

  • Owner
  • Adigo Ltd
  • Person in charge
  • Gary Whyte (Manager)
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Adigo Care Reviews (4)

1.3

Adigo Care has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Adigo Care has 4 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 2

Date Published

4
1
1
1
3

Review from Linda M (Daughter-in-law of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I've not been impressed with my experience for the last 3 weeks - the last day of the contract they didn't even bother to show up! I had to babysit the carers by putting out her clothes and helped with showering etc. They never listen to anything I was saying plus they were arriving various times which
didn't help - the office wasn't that great either by fobbing me off saying they were arriving soon - I missed an important meeting at work because they were over an hour late!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daisy M (Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers are all really good but office staff are a shambles. You get used to certain carers and their times and then your times get all changed and your care gets later and later and then you don't know who's coming in. When phoning the office about it you get no satisfaction or you are lied to and
told to take all your morning meds with your lunchtime ones. Totally unprofessional. My anxiety is through the roof and have been with the company for over a year. It has taken that time to get a care plan put in place. Would not recommend this company to anyone.

Reply from Gary Whyte, Manager at Adigo Care

Hi,
Thanks for your comment about the carers.
I am sorry that you felt the need to give a lackluster grading for Adigo despite having the prompt response of a review and amendment to your visit times.
In the review meeting, it was noted that your regular carers do your bidding when you request early calls and when they are off, the replacement carers go at the times scheduled on your care plan - I take it that this is the shambles you refer to.
You have always been in charge of your medication and I am now worried that you need to ask the staff what time to take your medication.
You have always had a care plan and after the review, there was the need for an update, hence the new care plan from Adigo and the council.
I will arrange another review at your earliest convenience to discuss if you need help with your medication and any other issues you may still have.
We will always make sure you get the best support and care there is to offer.
Thanking you


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Review from A S (Daughter of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Adigo Care team started coming to my mum a couple weeks ago and we can't rate them highly enough. Such a lovely and professional team. She has a real routine now with set mealtimes and enjoys the social aspect of new people coming in. My mum is benefitting from this on so many levels. Well done
to all staff of Adigocare. Many thanks.

Reply from G Whyte, Manager at Adigo Care

Thanks for the review. Mum is a delight for the girls and it is an absolute pleasure to be able to help her.


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Value for Money

Review from L M (Daughter of Client) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Firstly I have to say that actual carers that work for this company are brilliant, I have no problem at all with the care they give my mother.
It’s the office/management side that lets it down. Total lack of communication never gets back to you about queries, care plans not up to date. Lack of concern
about being unable to access my mother, carer informed office who just did nothing, no phoning her house or any of family, just assumed she was fine for several hours until we got in touch with them. This is one of many examples.

Reply from Sams Omale, MD at Adigo Care

I would like to thank you for the review and comment on the carers especially. From records I could see that the office staff knew Mum had gone out and had asked the carer to go back afterwards. I have also checked and Mum's care plan is up to date. I spoke with you about the continuity as Mum's is off ill. During the pandemic, we have continued to provide the duty of care to Mum. I tried to call you again and I have spoken to Mum and she is happy with the service. Please let the office know when it is convenient and I will call you to be sure all is going ok.
Once again thank you.


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Treated with Dignity

Value for Money

Current Review Score: 1.3 (1.333)

Overview of Review Score

The Review Score of 1.3 (1.333) out of 10 for Adigo Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.333 for Adigo Care is calculated as follows: ( (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adigo Care is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 3 May 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Adigo Care

What Type of Services does Adigo Care offer?

Adigo Care offers Home Care.

How many Carers does Adigo Care employ?

Adigo Care employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adigo Care to verify any information. View our terms and conditions. Adigo Care has a Basic Service – more info.