Adicare

Reply from Adriana Cocut, Registered Manager at Adicare

Thank you very much for taking the time to share your feedback with us. We're thrilled to hear about the positive experience you've had with one of our carers. It's heartwarming to know that the care staff has made such a positive impact on your family and that her dedication and compassion have been appreciated. We're committed to providing the best possible care to all our clients, and your comments serve as great encouragement to our team. We apologise for any small issues you've encountered, but we're glad to hear that they were addressed promptly through our email system. Please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with. Your satisfaction is our top priority, and we look forward to continuing to provide excellent service to you and your family.

Reply from Adriana Cocut, Director at Adicare

Thank you for bringing your concerns to our attention. We appreciate your feedback as it helps us improve our services. I would appreciate the opportunity to respond to your review at this time. We value and celebrate diversity within our company, and it's important to clarify that not all staff members from different ethnic backgrounds are agency staff. Your relative received care from a consistently assigned team. I want to reiterate that our care staff, like any professionals, have limitations, and it's not feasible for them to work seven days a week due to physical constraints and the need for adequate rest. I would like to refer you back to our previous conversations and meetings where we discussed the working schedules and the considerations for balanced work. Over the past nearly five months, there have been invoices that regrettably remained unresolved. Throughout this period, we have extended support by covering the expenses related to your relative's care. Disappointing.