Home Instead (Stirlingshire & Falkirk)

Islay House West, Livilands Lane, Stirling FK8 2BG
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9.7 26 Reviews
  • Home Instead (Stirlingshire & Falkirk), Stirling
Home Instead (Stirlingshire and Falkirk) employ experienced carers who are committed to a vision of changing the face of ageing. A wide range of personalised solutions are are on offer, combining efficiency and quality, as well as supporting companionship and independence.

A full range of care at home services are provided including personal care, home help, companionship, dementia care and live in care.

Carers receive ongoing support and professional training, with the agency taking pride in showing empathy and compassion at all times. Clients of Home Instead have been able to remain in the comfortable and familiar surroundings of their own homes thanks to the contribution of a friendly team.

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Care Provided by Home Instead (Stirlingshire & Falkirk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Zoe Airlie (Manager)

Funding & Fees Guide for Home Instead (Stirlingshire & Falkirk)

  • Prices

  • Minimum 1 hour visits - available on request.


    Available on request

Home Instead (Stirlingshire & Falkirk) Reviews (26)

Total of 26, showing 1-20
9.7

Home Instead (Stirlingshire & Falkirk) has a Review Score of 9.7 (9.747) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Stirlingshire & Falkirk) has 26 reviews.

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Review from H C (Wife of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Companionship care going well. My husband is much happier now that there is more continuity of the same carer weekly. The staff are helpful, willing and good companions. Overall, we are satisfied with the service provided.

Reply from Stephanie Cunningham, Service Manager at Home Instead (Stirlingshire & Falkirk)

Thank you so much for this lovely review. It is great to hear that the changes made to this service have contributed in facilitating continuity of care. I will pass on your kind words to our Care Team.


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Review from A M (Daughter of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide a carer daily at lunchtime to cover the Live-in Carer's break. They are a lovely team of people, each willing to adapt to whatever needs to be done that day, companionship, cooking, personal care.
Their care is consistently given with patience, empathy and good humour. My parents
really enjoy seeing them each day.
The office staff are also kind and supportive. They responded quickly to help us with a couple of last minute emergencies recently. The whole team are really appreciated by our family.

Reply from Stephanie Cunningham, Client Experience Lead at Home Instead (Stirlingshire & Falkirk)

It is wonderful to read your very positive review. It's an absolute pleasure to be able to support your relatives at home. I will pass on your kind words to your relatives Care Team.


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Review from Ruth B (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been receiving a twice a day home care / personal care service from Home Instead for 18 months now. It took us a long time to find a suitable care company before Home Instead visited. We have also used the live in service occasionally for respite purposes. Home Instead have made all the difference
in allowing Mum to remain at home rather than being admitted to nursing care. The staff are professional, well trained and entirely reliable. They go above and beyond every day to deliver a fantastic, compassionate service always mindful of her dignity and wellbeing. Staff work closely with myself and the team are flexible and responsive to particular requests to ensure individual needs are met. It is a pleasure to work with Home Instead and I can't recommend them highly enough.

Reply from Stephanie Cunningham, Client Experience Lead at Home Instead (Stirlingshire & Falkirk)

Thank you so much for this wonderful review! It's an absolute pleasure caring for your relative. We are very pleased that the service we deliver continues to meet your relatives needs, and as a family, you continue to feel supported. I will pass on your kind words to our Care Team.


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Review from L A (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our care package that was arranged for Mum turned out to be only for a short period of time, the service we received from the office and Management staff was excellent. Everyone was compassionate, and responded professionally and extremely quickly to the urgency of our situation. The Care
staff that were introduced to, and visited Mum were polite, kind and helpful. We would recommended Home Instead and would use their services again in the future should the need arise.

Reply from Stephanie Cunningham, Service Manager at Home Instead (Stirlingshire & Falkirk)

Thank you for this very positive review. It was a pleasure to be able to support your relative for this short time. Should you require our support in the future please do not hesitate to get in touch. Thank you again for your kind words. I will pass this over to the Care Team.


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Review from Dorothy C (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 93 year old Mum has a diagnosis of mixed Alzheimer's/dementia and needs support to enable her to continue living in her own home, where she is safest and happiest. After a period with a variety of care-pros, which showed us that Mum could not cope with seeing so many different people, Home Instead
provided a regular care-pro, who is absolutely wonderful with our Mum. He has taken the trouble to get to know her background and find areas of interest to chat with her about. He alternates domestic tasks with talking with her over a cup of tea. He told us that Mum 'always has a good bit of conversation that just needs a bit of chat to bring it out' and he is sensitive to when to chat and when to let her rest.
He is skilled at following the care plan, and also using his initiative when there are issues. We love reading his detailed reports on the secure app, which are so informative for the family.
We also find that the people in the office team are responsive and communicative.

Reply from Stephanie Cunningham, Service Manager at Home Instead (Stirlingshire & Falkirk)

Thank you for this wonderful review. It's great to hear that the support we have in place has contributed to your relative remaining at home, happy and safe. It's a pleasure to support your relative at home and to see the changes that a person centred approach has made.


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Review from A S (Wife of Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a temporary short-term care package for my husband who has Alzheimer's and Home Instead provided exactly what I wanted.
It was a pleasant surprise to discover that the carer was someone we already knew and this helped considerably. My husband was very pleased with the level of care and help
he received.

Reply from Stephanie Cunningham, Service Manager at Home Instead (Stirlingshire & Falkirk)

Many thanks for taking the time to review the service received, we are pleased to hear that the service delivered was exactly as you wanted. Please do not hesitate to reach out in the future should you require assistance in the future. Kind regards.


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Review from S H (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We started using Home Instead services in November last year as my father was showing signs of dementia which has now been properly diagnosed. I liked that they did a minimum of one hour shifts so there was a decent amount of time spent with him rather than someone just rushing in and out to help with
his meds etc. The original professional that was paired up with him was an instant fit so he enjoyed the time they spent together and he felt it was like a visit from a friend rather than someone there to assist him. Unfortunately, she has left the company, the other two that came in to replace her didn't gel. It was worthwhile trying the different people as it helped show what we needed for it to be a better fit. The office staff have been helpful with trying to find a more suitable match and the current lady we have seems to be a promising match as she had similar interests as my father.

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Review from Tessa W (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been touched and impressed by the incredible standards of care and honest attention to detail. The carers at Home Instead are superb, going above and beyond the every day to make sure my mum has the best care and support. She has made good friends with many of her carers, who give her the utmost
support. They are very special and kind people. It is always reassuring to know my mum has such a great support network helping her in every way and also helping with her cat.

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Review from Sahra W (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead starting supporting my mother and stepfather with an urgent care package just before Christmas. It was uncertain whether my mother would resist this support, but they worked hard to support my mum to feel comfortable and assured. My mum was admitted to hospital at the end of January, and
they have been going in to support my stepfather, they have been kind and compassionate, he has no verbal communication, but they have really taken the time to know him and build up a rapport. I cannot thank them all enough for all the support to my mum and stepdad and also to myself; they have been one in a million.

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Review from Irene T (Daughter of Client) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come in are all really nice and take good care of Mum.
They change bed and put washing on.
They ensure my mum's hearing aids are charged which is great. Excellent service all round. Very respectful staff, communication is excellent with family.

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Review from Lorraine K (Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really good and make sure I have everything I need. Having the staff coming in has made a huge difference to my life and giving me company and helping with my dog. Office team are really friendly and always do what they can to help.

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Review from Charah G (Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls are all lovely. Made a difference to my life as I get out more and do shopping. Really enjoyed my trip to the safari park, Staff are very pleasant and always helps with anything they can and are very patient with my dog.

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Review from Susan M (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Carers looked after my parents for over 2 years. They were excellent and worth their weight in gold. They would go to the shop for messages, do housework, administer medication and have chats with my parents. They alleviated the stress from my sister and I. I would thoroughly recommend
Home Instead.

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Review from Veronica K (Daughter of Client) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after by the Home Instead team since January. She was a bit reticent about carers coming in, however, the team at Home Instead worked with times to make it accessible. The care staff are kind and considerate and there is never any issue with any tasks. The office team have been
very supportive with mum as she has had many hospital admissions and always ensure the best experience for her.

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Review from M W (Client) published on 4 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a service user for the last 13 months. I have used two other companies and this is definitely my best experience. There has been good continuity of care with regards to carers and care by individuals has been consistent, although some better than others, but always good.
Any problems have
always been addressed straightaway and properly and have only been personality clashes which can't be helped. Nothing to do with the standard of work or quality of care. Everyone is friendly, willing to help and caring.

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Review from Edith M (Mother of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been with a few care companies since he became dependent on outside help. All previous companies just were not providing the care that he required and I can say the last company demoralised my son that much that his character changed completely from a fun loving person to being angry, bad-tempered
and depressed but since my son has been with Home Instead Care Company after a few months with them I could see my son was more relaxed and his character shining again!
So thank you Home Instead.

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Review from Paul M (Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a few care companies in the past which has not been the best experience, Home Instead are miles ahead of others, from management to care staff I can’t find any faults. I now know what good care is and the care team never have a problem when I request or ask for anything.
I now have the best
levels of care and support from the care team with great person-centred support and always have a good attitude towards myself when supporting me.
With the high standard of care I receive, I highly recommend Home Instead to anyone looking for a care provider, glad I made the move to Home Instead, the best care provider I’ve ever had supporting me.
Thank you to all at Home Instead for all you do for me which I’m truly thankful for, A+.

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Review from H M (Husband of Client) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience good.

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Review from R T (Daughter of Client) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1) Changed morning times without being asked, once this had been sorted over weeks they have been very accommodating.
2) Not all carers know how to make breakfast.
3) Previously not all carers were willing to do the personal care.
4) Management does not return calls.

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Review from Neil C (Son of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very responsive and supportive care provider. Management are knowledgeable and accommodating, even at short notice. All care provided is with efficiency, kindness and a smile, exceeding expectations. It's great to have continuity of care as this really matters to us, rather than having different people
coming to visit.

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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Home Instead (Stirlingshire & Falkirk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Home Instead (Stirlingshire & Falkirk) is calculated as follows: ( (60 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 75 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Stirlingshire & Falkirk) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 19 Jul 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (1)

Stephanie

Stephanie Cunningham

Job Title: Service Manager

Stephanie is the Service Manager within the Stirling & Falkirk Office. Stephanie has an extensive amount of knowledge within the care industry. Stephanie manages the care team ensuring that all clients and care pros are supported to provide the highest level of quality care.


Frequently Asked Questions about Home Instead (Stirlingshire & Falkirk)

What Type of Services does Home Instead (Stirlingshire & Falkirk) offer?

Home Instead (Stirlingshire & Falkirk) offers Home Care.

How many Carers does Home Instead (Stirlingshire & Falkirk) employ?

Home Instead (Stirlingshire & Falkirk) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Stirlingshire & Falkirk) to verify any information. View our terms and conditions. Home Instead (Stirlingshire & Falkirk) has a Platinum Service – more info.