SureCare (Leicester)

Business Box, 3 Oswin Road, Leicester LE3 1HR
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9.9 16 Reviews
  • SureCare (Leicester), Leicester
SureCare Leicester provides excellent care services for people in their own homes. They offer a range of services such as companionship, full-time care, dementia care and palliative care, all of the services are designed to promote choice and independence.

The person-centred approach includes services such as assistance with getting in and out of bed, washing and bathing, support with medication, and skin and hair care. SureCare also offers support with daily life activities such as accompanying clients on trips out, support with shopping, assistance with attending social activities, as well as holiday and respite care.

Every client is important and the team believe that a client’s personal care and support plan must reflect this. Before care commences a full needs assessment is completed with a senior member of the team, which allows them to get to know you and discuss your care needs. If you would like your family, friends or representatives to be involved it is something they fully encourage but it is your choice. SureCare Leicester aims to provide you, or your loved ones, with a care package that is holistic and tailored to meet your individual needs whilst respecting your wishes, choices and preferences. All this is possible due to their experienced and qualified carers who share their ethos and are committed to delivering the highest levels of outcome led care and support.

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Care Provided by SureCare (Leicester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Krunal Makwana (Manager)

Funding & Fees Guide for SureCare (Leicester)

  • Prices

  • £27.00 per hour

SureCare (Leicester) Reviews (16)

9.9

SureCare (Leicester) has a Review Score of 9.9 (9.891) out of 10, based on 10 reviews in the last 2 years. Over all time SureCare (Leicester) has 16 reviews.

Overall Experience

  • 14
  • 2
  • 0
  • 0
  • 0

Date Published

16
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8
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6

Review from C B (Daughter of Client) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has provided my mum with five-star care she has improved since having SureCare in her home. I could not ask for a better team of carers to be looking after my mum, from the very start, everyone has been very thorough in asking about my mum's needs and then providing this 100% of the time. Thank
you.

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Review from Mandy B (Friend of Client) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and very caring staff always on time with all their checks on packages and carers, always there when you need help all in all very good care company, when there's a carer down they'll always have someone to cover that shift so you're never alone, so I will give them 5 stars because they
deserve it.

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Review from S J (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has been excellent in supporting my elderly father when he came out of hospital recovering from hip replacement surgery. They have friendly and capable care staff and a very well-organised management team. I would be very happy to recommend them.

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Review from H G (Father of Client) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with your employees has been satisfactory. Very helpful, very professional, and good timings. They are very patient when with my son and ensure he's treated with respect and dignity. Overall my experience has been very good.

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Review from A P (Partner of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was very poorly in palliative care. Once in palliative care, a care plan was quickly set up and my partner received essential visits 4 times a day from the team. I wouldn't be able to support her without the team's help- from waging to cleaning. Loading the washing machine etc. Many thanks
for your help! I can not rate you higher!

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Review from Nikunj P (Son of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare made the whole experience easy for my mother, especially with staff speaking Gujarati. The manager has kept us informed of everything and guided us about the care. Would be more than happy to use them again if ever needed.

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Review from R P (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has been efficient and helpful with accommodating our needs and was quick to change and adapt these as required. They are always on time and the carers are helpful and friendly. They have been understanding and patient with my father.

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Review from K J (Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support I have received at SureCare Leicester has been fantastic with consistent carers who really took care of me. I would recommend their services to anyone who requires care services.

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Review from Christopher N (Client) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall caring, professional, on time and friendly and I have no hesitation in recommending them.

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Review from Robert S (Son of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good - keeps family informed and notifies family of problems.

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Review from P H (Husband of Client) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, an excellent experience. The carers are friendly and professional and treat my wife with respect and compassion. Sometimes the communication could be improved, but everything else is first-class.

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Review from Kaivika P (Daughter-in-law of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family is extremely thankful for this top-level service. This company is extremely professional and well organised. They make monthly visits at home just to check how everything is going, asking for customer opinions and suggestions, which is really good as we can discuss any issues with them. I
can say they are the best. 100/100. My mom is so impressed and happy with the company. Thank you for everything.

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Review from O I (Daughter of Client) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Care staff are amazing. Could do with a bit more communication between staff, but overall, very happy with service.

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Review from A K (Grandson of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of support from my grandmother's carers is none other than exceptional. Their work rate is consistent and is recognised and appreciated by the whole family. Personally I would most definitely consider using their services in the future. Considering all of their carers are as hard-working
as the one's we are lucky enough to have on board.

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Review from J L (Client) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company. I wouldn't change the company.

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Review from N M (Son of Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well satisfied with the care provided - the carer is punctual and does her job efficiently and diligently.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for SureCare (Leicester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for SureCare (Leicester) is calculated as follows: ( (49 Excellents x 5) + (6 Goods x 4) ) ÷ 55 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Leicester) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Krunal

Krunal Makwana

Job Title: Director

Joined: 2019

Krunal lives locally in Leicester and worked in a management consultancy for 10 years. Throughout his career, he has been actively involved in local community and charitable work. Working at grass roots in charitable work inspired him to take a change in career and direct his energies into his passion for caring for individuals who require some support in life. Through his passion Krunal actively involves himself in all aspects of the organisation to ensure all client support needs are met and still continues to carry our care calls himself to ensure the organisation is meeting its needs to our clients to always ensure we are providing a personal and friendly service.


Krunal established SureCare Leicester in 2019 to provide a unique and positive experience for clients and disrupt the status quo in Care with an absolute focus on putting the client and their needs first.


Tia

Tia W

Job Title: Care Coordinator

Joined: 2021

Tia has worked in the care industry for 4 years; within those 4 years, she has also completed her degree in criminology and law alongside her work. Tia supports the registered manager on the day-to-day running of the company ensuring that client and staff rotas are completed, assessing, and opening packages for new clients as well as training care staff. Tia works closely with the care workers and clients to maintain the smooth running of the company from an operational perspective, she also assists where needed in the field completing care calls.


Tia is passionate about her role in the care and the part she plays to ensure care workers have the support they require from management and that the highest standard of care is delivered to our clients. Providing care is more than assisting with personal care, it is a constant learning experience, and the only way to do great work is to love what you do, Tia strongly believes that everyone deserves the right to live as independently as possible, with access to the right support in place for them.


Outside of work Tia enjoys making memories and living her life to the fullest, going to the gym and spending time with her family and friends.


Mira

Mira V

Job Title: Office Administrator

Joined: 2021

Mira is our Office Administrator and Recruiter at SureCare Leicester and is the youngest member of our SureCare Family.
 
Mira started her professional career with us after she completed her college work experience opportunity in 2021 and demonstrated her commitment and dedication to her role. With her passion for working in Care as a student and putting her theory into practice with her transferable skills, she has demonstrated all levels of skills from assisting clients with personal care through to managing all office administration tasks.
 
By the end of 2023, she is targeting to complete the NVQ Level 3 qualification in Health and Social care to gain further understanding and a deeper experience of the care industry outside of the office with a view to taking on further responsibilities at SureCare. Outside of work, Mira is passionate about reading, travelling and charity work.


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Leighann B

Job Title: Field Care Supervisor

Joined: 2023

Leighann brings with her 10 years of care experience in the community, hospitals and mental health. Leighann in her role as Field care Supervisor supports our Care Assistants on the ground and ensures our clients are actively involved in their care so we can provide the best care and outcomes for our clients. Along with her current role, Leighann is working towards achieving a Level 3 Qualification in Management in Health and Social Care. Her interests are in End of Life and Complex Care provisions.


Frequently Asked Questions about SureCare (Leicester)

What Type of Services does SureCare (Leicester) offer?

SureCare (Leicester) offers Home Care.

How many Carers does SureCare (Leicester) employ?

SureCare (Leicester) employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Leicester) to verify any information. View our terms and conditions. SureCare (Leicester) has an Enhanced Service – more info.