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Radis Community Care (Live-in Services) has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Radis Community Care (Live-in Services) has 16 reviews.
Review from J W (Friend of Client) published on 21 November 2024
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for your lovely feedback. We are so pleased that you are happy with all aspects of our service. Kind regards.
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Review from Angela A (Daughter of Client) published on 12 June 2024
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for taking the time to review our services. I am so pleased that you were happy with the service provided to your parents. It was an absolute pleasure to care for them both! Kind regards.
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Review from A K (Daughter of Client) published on 31 May 2024
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for your positive review. I am so pleased to hear that you were happy with the service provided by Radis Live-in Care Services. It was a pleasure caring for your father! Kind regards.
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Review from Rebecca G (Niece of Client) published on 7 May 2024
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for taking the time to review our services. I am so pleased to hear that you are very happy with the service which was provided to your aunt. It was an absolute privilege to support her! Kind regards.
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Review from Jacqueline H (Daughter of Client) published on 7 November 2023
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you Jacqueline for your lovely review. I am so pleased to hear that your experience with Radis was a good one and that we were able to help and support you all through such difficult times. We often forget about the pressure on informal carers and I am so pleased that you were able to get a much-needed and deserved break away.
Kindest regards.
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Review from Eliza B (Daughter of Client) published on 20 February 2023
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for taking the time to review our services. I am so pleased to hear that you are very happy with the service being provided to your father. It's an absolute privilege supporting him!
Kind regards.
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Review from Debbie T (Husband of Client) published on 5 September 2022
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for taking the time to leave us a review. I am so pleased that you were very satisfied with the care provided to your husband. It was an absolute pleasure supporting you both.
Kindest regards
Jay
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Review from Gail M (Daughter of Client) published on 2 September 2022
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you very much for taking the time to review our services. I am so pleased to hear that you have had a positive experience with Radis Live-in Services.
Kindest regards
Jay
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Review from Richard W (Son of Client) published on 2 September 2022
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you, Richard, for your well-balanced feedback. I am sorry to hear that there were odd occasions when your mum had unsuitable non-Radis carers, and I thank you for the time you have taken to feed this back to us. We use all feedback to review and monitor our services ongoing, and I am pleased to report that we have really tightened our processes in relation to any non-Radis staff we need to use for Radis clients.
I am so pleased that overall, you were very satisfied with the care and service provided to your mum and that you did not experience any problems with the employed Radis live-in carers. It is also great to read that you feel the management team acted quickly to resolve your concerns and that the service manager assigned to your mum's care was "excellent".
Kind regards.
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Review from Stella D (Client) published on 2 September 2022
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for taking the time to leave us a review.
It's great to hear that you feel we're providing you a great service and looking after you well.
Kind regards.
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Review from P D (Son of Client) published on 1 September 2022
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for taking the time to leave us a review. I am so pleased that you are happy with the care your parents are receiving from Radis Live-in Services and we will ensure that your comments are passed on to the carer.
Kind regards
Jay
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Review from B F (Daughter of Client) published on 10 November 2021
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for taking the time to leave a review. I am pleased that overall, you were satisfied with the care given to your father. I understand there was an issue with one particular carer and food and I hope you were satisfied with the way your concern was managed and resolved by our Service Manager.
Kind regards
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Review from Mair W (Friend of Client) published on 23 September 2021
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Dear Mair,
Thank you so much for taking the time to write such a lovely review.
It is always a pleasure to care for your friend. We value the joint working relationship we have with you and together being able to do everything possible to keep your friend happy and safe in the comfort of her own home.
Kind regards
Jay
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Review from D S (Client) published on 15 September 2021
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
We are sorry that you do not feel you have received the best service from Radis Live-in Services. I understand that you requested a specific carer but as discussed with you, the carer is only available for short-term placements due to personal circumstances. It is for this reason we have not been able to fulfil your request to have this carer return permanently.
Although we were not made aware until recently that you were unhappy with the carer who has been looking after you long-term, I do hope you have found the manner in which we have dealt with your concerns acceptable and that you are satisfied with the steps we have confirmed we will take to reach a better outcome for you.
I would like to take this opportunity to thank you for your feedback and confirm that we will use this to improve our services further.
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Review from Nigel M (Son of Client) published on 2 September 2021
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you Nigel for your lovely and well-balanced feedback. I am so pleased that overall, you were very satisfied with the care and service provided to your mum.
It was an absolute privilege working alongside you to provide the best possible outcomes for your mum.
Kind regards
Jay
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Review from Eileen H (Mother of Client) published on 1 September 2021
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Reply from Jay Symons, National Live In Manager at Radis Community Care (Live-in Services)
Thank you for your lovely review, Eileen. I am so pleased to hear that you feel you are receiving a great service from our Live-in Care Team.
It is a pleasure working alongside you to achieve the best possible outcomes for your son.
Kind regards,
Jay
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The Review Score of 9.5 (9.500) out of 10 for Radis Community Care (Live-in Services) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Radis Community Care (Live-in Services) is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Radis Community Care (Live-in Services) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 May 2019
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Job Title: National Live-in Manager
Joined: 2016
Jay is our National Live-in Manager and she is also the Registered Manager for the service. Jay heads up the department and is the main point of contact for the team.
Jay has worked in the care sector since 2007, specialising in supporting adults and older people. Prior to becoming the National Live-in Manager for Radis, Jay was an Operations Manager within the company and also has experience as a Project Manager and Registered Manager within the Care Sector.
Jay is committed to supporting people to live in their own homes for as long as they choose and believes that everyone has the right to do this. Her passion for personalised and tailored care to meet the needs and choices of the individuals we support is what drives her to ensure that she and her team provide the very best quality service at all times.
Job Title: Service Manager
Joined: 2021
Ellen Phillips is our Service Manager covering the Midlands and Wales.
Ellen has worked in the care sector since 2003 and has worked in both a domiciliary care and live-in care setting, supporting people from many different client groups. Ellen has previous experience as a Registered Manager and has gained her Registered Manager's Award Level 4
Ellen is determined to support as many people as possible to remain independently and safely within their own home for as long as possible and she is an advocate for Live-in Care, passionately believing this is the best possible care anyone can have.
Ellen is committed to raising awareness about Live-in Care options so that more people can remain in the comfort of their precious surroundings. She thrives to make a real positive difference in people’s lives.
Job Title: Service Manager
Joined: 2022
Kiran Marshman is ours is our Service Manager covering the South of the country.
She has worked in the Health and Social Care Sector since 2008, predominantly in domiciliary care and extra care. Kiran has previously been a Service Manager for extra care independent living schemes and then went on to work for the local authority in Swindon as an Assistance Care Manager within the Hospital Social Work Team. She has a degree in Health and Social Care.
Kiran is passionate about supporting people to live in their own homes for as long as they choose and considers this to be an individual’s right. Kiran is determined to work in a person centre way, to ensure every individual is supported with care and support that meets their needs and choices. Kiran strives for the best quality of service for each individual with care and support needs.
Job Title: Live-in Care Worker
Joined: 2017
Hello, my name is Winterose.
I have been in the care industry since 1992. My first job was in South Africa in a Psychiatric Hospital, after I obtained an Enrolled Nursing Assistant Certificate from the South African Nursing Council.
I came to the UK in 2004 & started working in a Nursing Home as a Senior Care Assistant. I have worked as a Live-in Care Worker since 2017.
I love my job & I have always had the desire of helping people from different backgrounds, with different care needs. I have experience working with people with complex health needs, as well as supporting people with basic daily living tasks.
Providing personal care, maintaining dignity at all times & promoting independence are very important to me. I like supporting my clients to remain comfortable & safe at all times.
I have always had excellent relationships not only with the person I support but also with their families & other health professionals & I enjoy working with other health professionals to ensure my client continues to get the best possible care at all times.
I am a very caring, dedicated, approachable & reliable person. I am a good listener & I am also very patient. My inner satisfaction comes from making a person happy & this is what matters to me.
In my spare time, I like walking, singing & chatting.
Job Title: Live-in Care Worker
Joined: 2018
Hello, my name is Ryan.
I have been in the care industry since 2011 in various roles, including as an Activity Coordinator, a cook and carer in a care home and as a live-in care worker. I have worked with a variety of service users including those with Dementia, Learning difficulties, Autism and those who have suffered a stroke.
I am a good listener and like to talk. I want to progress in the care industry and see it as my chosen career path. I have both my level 2 and 3 NVQ in Social Care.
I am a friendly person, who really enjoys meeting and working with different people. I am trustworthy and caring by nature. I always do my very best to fulfil the needs of individual clients. Those who know me say that I am an enthusiastic, hard-working, responsible, warm and caring human being that mixes easily.
I enjoy cooking and gaming occasionally. I like technology and have built my own computer previously. I also enjoy football and biking.
Job Title: Live-in Care Worker
Joined: 2017
Hello, my name is Jessica.
I have been in the care industry since 2003 and have worked in nursing homes. I have been a live-in care worker since 2016 when I first joined Radis. I have worked with a variety of service users with differing needs including mental health, learning disabilities, dementia and Multiple Sclerosis.
I am honest, courteous, well-presented and a reliable individual. I am always smiling and have a very positive outlook on life.
I take pride in excellent time-keeping and have a strong sense of responsibility, always completing any tasks given to the highest standard. I am organised and work effectively in a team environment or unsupervised using my own initiative. I am eager to accept new challenges and willing to undertake any training given to enhance my career prospects.
I enjoy road trips, cooking, going to church, watching TV, reading, gardening, walking, spending time with family, singing in church and being helpful to those who need it.
Job Title: Live-in Care Worker
Joined: 2019
Hello, my name is Peter.
I have been in the care industry since 2016 as a live in carer. For me, live-in care is a part of my life and I enjoy it very much.
I have cared for people with varying needs and conditions, including dementia and Duchene's Muscular Dystrophy
I am a good listener, sociable and understanding. I like to get out and about and I enjoy travelling and experiencing different places, people and cultures.
I am a good cook and can cook various foods.
I am happy to work with animals and to work with a service user who smokes.
I am a friendly person, who really enjoys meeting and working with different people. I am trustworthy and caring by nature. I always do my very best and I make a great companion. Those who know me say that I am hard-working, accommodating, responsible and a caring person.
Job Title: Live-in Care Worker
Joined: 2017
Hello, my name is Daniela.
I have worked in care since 2015 and have supported a number of different conditions including Dementia, Alzheimer’s, blindness, Huntingdon’s Disease and Stroke. I consider working within the live-in care industry to be the greatest reward as it allows me to spend quality time with a client and to concentrate my efforts on one person. It gives me the possibility to develop a meaningful relationship with the client and enables me to understand their likes and dislikes.
I am sociable and understanding, I like getting out and about and encouraging the service users to do so if they are able. I have a good relationship with the families as well as with those I support. I like to go to church if I am able.
In my spare time, I enjoy going out. I also like to travel and I am happy to do this alone, meeting new people. I enjoy reading, walking and travelling. I like to be out in the fresh air and I like to see new people and places whenever I can. I like going to church when I am able.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radis Community Care (Live-in Services) to verify any information. View our terms and conditions. Radis Community Care (Live-in Services) has an Enhanced Service – more info.