Klass Care Ltd

50-52 Ashley Road, Parkstone, Poole BH14 9BN
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9.2 22 Reviews
  • Klass Care Ltd, Poole
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Care Provided by Klass Care Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Klass Care Ltd
  • Person in charge
  • Nicky Miller (Registered Manager)

Funding & Fees Guide for Klass Care Ltd

  • Prices

  • Weekday           £30.80 per hour £26.00 per 45 mins £22.00 per 30 mins


    Weekends       £33.00 per hour £27.50 per 45 mins £24.50 per 30 mins


    Bank Holidays   £45.00 per hour    £36.00 per 45 mins    £31.00 per 30 mins
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Klass Care Ltd Reviews (22)

Total of 22, showing 1-20
9.2

Klass Care Ltd has a Review Score of 9.2 (9.183) out of 10, based on 6 reviews in the last 2 years. Over all time Klass Care Ltd has 22 reviews.

Overall Experience

  • 15
  • 5
  • 1
  • 1
  • 0

Date Published

22
0
2
6
16

Review from K J (Client) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Possibly if the needs of the prospective user are the same as mine. The care given varies, all with one exception of the cares are nice people, but some people are doing a job rather than caring for you. Attendance timings can fluctuate, this was because of road traffic, staff shortages through health
etc., but I was never left without anyone to come. Language can be difficult with foreign carers - but hand signs can usually manage to get things sorted.

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Review from Nigel B (Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care from Klass Care and I am very happy with the care I receive on a daily basis.
The carers are professional, compassionate, and reliable, assisting with my personal care, and light domestic duties, my flat is always kept up to a very good standard. They are always very friendly
and do an amazing job.
The office staff in the office are always friendly and always happy to help if the situation arises.
Overall, I highly recommend Klass Care for anyone seeking friendly and compassionate home care. Their services have brought me peace of mind and improved my daily life.
Thank you all for my ongoing care and support.

Reply from Samantha Cameron, Admin at Klass Care Ltd

Thank you Nigel for such a lovely review. It is a pleasure to see you each day and the carers always enjoy assisting you.


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Review from M U (Niece of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly aunt was very nervous about having carers coming into her home, but after breaking her hip she needed help. From out first contact with Klass Care I was impressed by their concern for my aunt's needs while also being an efficient organisation. My aunt took to her carers and the office staff
from day one. They all treated her with dignity and great care. Nothing was too much trouble and carers would happily stay beyond their time if my aunt needed them. My aunt enjoyed chatting with them as friends. Communication with myself was excellent. Through the website I could see what each care visit had involved, and any time I called or emailed the office I received a swift response. Sadly my aunt became seriously ill again, the carers found her and acted swiftly to call an ambulance, contact me and give the paramedics a helpful handover. Since my aunt has been in hospital, Klass Care have been kind and sympathetic to us.

Reply from Samantha Cameron, Office Manager at Klass Care Ltd

Thank you for such a lovely review. It has been a pleasure knowing your aunt. We are so happy to have her back in our care once again. Wishing you both all the very best.


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Review from Mark H (Power of Attorney of Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client has been a user of the service for over a year. Carers have been coming in four times a day. As she has lived on her own with dementia she so looked forward to the visits. The carers became friends and nothing was too much trouble. They were very patient with her and always happy to chat
with her even though she found conversation difficult. She is now in a care home and will miss her visits.

Reply from Simon Nutbrown, Deputy Manager at Klass Care Ltd

Thank you for sharing your positive experience with our care services, we're delighted to hear our carers made such a positive impact. We wish your loved one all the best in her new care home, and we're grateful for the trust you've placed in us.


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Review from John L (Son of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Klass Care are Amazing! They provide my elderly Mother with top-quality care. Their phone line is open 24/7 with a local member of their dedicated team, to speak to in case of any issues or concerns. My Mothers care is local council funded (apart from a small contribution that she makes) and yet she
gets as much care and attention as a person paying privately would receive. I give Klass Care a score of 10/10 because of my Mothers, my own experience, and all others that have been involved with them. Klass Care is top of their Class. A+ all around. Thank you.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Thank you so much for your lovely review. We are very pleased to be able to help your mum in the many different ways we can.
From everyone at Klass Care.


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Review from Carol M (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers often went above and beyond their regular duties when caring for my mother.
They were kind, respectful and patient, always delivering care with a cheerful smile and kind words.
Mum looked forward to them coming in to help and have a lovely chat.

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Review from Geoffrey H (Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good standard all caring staff are efficient friendly and helpful in all respects. The office staff are also very efficient and helpful the reliability that I have experienced is much appreciated.

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Review from J L (Wife of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had a morning visit from Klass Care staff for the last 18 months. All the carers have been very efficient and professional. Any problems have always been quickly addressed by the office staff so we are very satisfied with the help we have received from Klass Care.

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Review from S M (Client) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always punctual, friendly and positive staff, willing to help in any way and often using their initiative rather than being micromanaged. They have carried out a plethora of tasks with speed and efficiency but to a great standard.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Dear S M, Thank you so much for your kind words, it is always lovely to hear. I will ensure that all our carers are aware of your review.


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Review from Jan C (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer sent acted in a very professional way but were also very compassionate and understanding of the family’s feelings. Always smart and used protective clothing. The carer was always on hand to assist and support everybody.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Dear Jan,
Thank you so much for your kind words. We very much hope that your family are doing well.
Thank you


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Review from H T (Daughter of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had Klass Care for a year before having to move to a care home just recently. She was always so pleased to have the visits from the carers. They were patient, reassuring and kind. They were also knowledgeable and used their experience to see what was needed and make suggestions that made daily
life easier for Mum. She built strong relationships with several of the carers and I also found them to be excellent when I was visiting. The office staff were efficient and accessible and would respond quickly to any requests. Towards the transition to a care home, they kept me updated on Mum's well-being and needs and it was reassuring to have this contact. They went out of their way to assist at a difficult time. We are both very grateful for all their hard work.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Thank you very much for your kind words. All of us at Klass Care wish you and your mum all the best. Thank you.


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Review from David H (Son of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Klass have supported us with home care for over 2 years and all through the pandemic. We have always found the office staff and care staff to be thoroughly helpful honest and reliable. If things outside of their control go wrong, they have always offered a solution or visit ASAP.

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Review from Lyn D (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Up until the last few months we have been very pleased with the service Klass Care has given. However, in recent months there has been a large number of new carers allocated to my relative which is not good for somebody who has dementia (10 or more different carers a week). We have also had difficulties
in contacting on-call. No one gets back to you. There seems to be a lack of continuity in checking medication levels to be reordered via prescription and therefore quite often medication has run out. In our experience, overall communication needs to be improved and the recent carer charge increase is not reflected in a better service.

Reply from Karolina Piestrzeniewicz, Registered Manager at Klass Care Ltd

Dear Lyn D, I am sorry that you feel Klass Care did not respond to your phone call, after checking this with my colleagues, it appears that you were not responding to our phone calls when the on call person tried to contact you. I am aware of one email which was not responded to, which we apologised for not responding to you on time. Upon checking your mum's rota, I can see that we have never provided such large number of carers as 10 a week, however one or two weeks, in the height of Covid, your mum had more carers than usual.
All carers who went to see and support your mum, were well trained and knew her well. Our carers always informed you and the office when your mum was running low on medication. This message was always passed on to you, either via email or phone.
Klass Care continuously tries to improve its services, therefore we are now ensuring that more office staff members have access to the emails, to ensure that they are all responded to. Wishing you both well.


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Review from C D (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father received once a day care for a short time following discharge from hospital. Unfortunately, the prices advertised on the website are not up to date. We booked an hour visit, not really knowing how long would be required. Some days the carer had gone after 35 minutes, but my parents were
still charged for the full hour. Generally, the carers were pleasant and helpful.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Dear CD,
I am sorry to hear that you are not 100% happy wiht the service received. Please allow me to respond to some of the points you are making.
All new clients are given price lists at the assessment stage, those are also attached to the contract which is given to the client. After speaking with my colleague who did the initial care assessment with your parents, she assured me that she discussed at length that if one-hour visits were too long or too short, your parents can speak with the office and they will make necessary changes to the visit length.
I would also like to say that carers would only leave earlier than scheduled when they are asked to by their client.
We hope that your parents are well and wish you all the best for the future.
Thank you
Klass Care Team


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Review from J D (Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and supportive and friendly.

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Review from Gerald W (Client) assisted by family/friend published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are as helpful as they can be and very pleasant.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Thank you Mr W for your kind words.


Karolina, Registered Manager


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Review from Michelle S (Daughter-in-law of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law, whom can be a very challenging at times, has been looked after by Klass Care over the last few months with patience and understanding. I cannot thank all staff enough for keeping me informed and caring for him. The management and admin team at HQ have been amazing and so thoughtful
and professional and it has been a pleasure working with them.


All staff have shown compassion and genuinely take an interest in the individual and family. thanks to all of you.


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Review from V W (Daughter of Client) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

November last year arranged for Klass Care to take over my mother's care because of the poor standard of care she was receiving. My mother is no longer depressed, she is back to her cheeky self, so much happier and sees her carers as friends. She has told me she is treated with respect and dignity and
she is happy that Klass Care are now looking after her. Her home is always left clean and tidy.
I find the carers and office staff extremely helpful and supportive and will always answer my queries and will get back to me promptly if I leave a message on the answerphone. I feel included in their team so we are working together to give Mum the best care and now I don’t have to worry about her all the time as she is being looked after very well.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Dear V W,


Thank you for your kind words. The whole team really loves to visit your mum.


Thank you


Karolina


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Review from Colin L (Son of Client) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after four times a day by Klass Care. They have helped her to wash, dress, feed herself, put her to bed, and all the sorts of things that you would expect a caring firm to provide.
They have been there when Mum has fallen over and helped with first aid. They have mopped up, made
beds, cleaned and kept accurate records to help with monitoring.
I rate them highly and consider them committed to helping the client.

Reply from Karolina Piestrzeniewicz, Manager at Klass Care Ltd

Dear Colin,


Thank you for your kind words. It has been a privilege to be able to look after your mum.


Thank you


Karolina


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Review from Joy C (Daughter of Client) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Klass Care has been my mum's care provider for the last 10 months. My mum is mentally incapacitated and had been bed-bound for the last four years. 'Her' girls are angels without wings. The care they give my mum is amazing - they treat her with such kindness, compassion and respect and have become a
lifeline to me and my family, allowing me to live a relatively normal life knowing that the care they are giving her is the nest, and my mum loves and trusts them all.

Reply from Victoria Gallagher-White, Manager at Klass Care Ltd

Wow! Thank you for this amazing review, please don't forget the part you play in your mum's care, without all those lovely meals that you prepare, going shopping for your mum and ordering and collecting her prescriptions, we would not be able to do such a grand job. Both you and your mum are a pleasure to support.


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Current Review Score: 9.2 (9.183)

Overview of Review Score

The Review Score of 9.2 (9.183) out of 10 for Klass Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Klass Care Ltd is calculated as follows: ( (25 Excellents x 5) + (7 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Klass Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Klass Care Ltd

What Type of Services does Klass Care Ltd offer?

Klass Care Ltd offers Home Care & Nursing Care.

How many Carers does Klass Care Ltd employ?

Klass Care Ltd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Klass Care Ltd to verify any information. View our terms and conditions. Klass Care Ltd has a Basic Service – more info.